Hi, I was fixing a friends computer earlier because they had something called 'myPC Backup' that wouldn't move from being the top window without being paid for. I then did the following actions:-
I stopped this starting by using task manager and killing the process then msconfig and stopping the start up entry.
I then rebooted the computer into safe mode and ran an up-to-date Spybot, Malwarebytes and MSE. There were a few registry entries from Spybot but that was about it.
I then rebooted the computer and when I went into the start menu to go to control panel to set a back up, I noticed that Malwarebytes icon was missing, I clicked this out of curiosity and I got the message 'program may have been uninstalled or moved' which I knew it hadn't been.
I just though this may have been from the older red 'Malwarebytes' icon so I deleted it as the current blue icon was also present.
I then ran Ccleaner as I always do before a back up or after a scan.
Thinking nothing of it I proceeded to do the back up, everything seemed to be working fine except the back up crashed with a permission error halfway through (separate partition). I left it there as I will bring my external drive over another day and back up to that.
When I got home my friend phoned me and said that her Google Chrome Icon went missing and when she clicked it she got the same message I got. This was really strange as I was using Chrome before I left her house.
Win Vista 32bit sp2
MSE antivirus (up-to-date)
I would be glad to hear of any fixes for this, but I think I am probably looking at a system restore or factory restore as it may be a virus that these 3 never detected?!?!.
Sorry for being long winded but thought I better let you know all the details.
Thanks in advance.
Perrin.
-
perrin_aybara Notebook Consultant
-
perrin_aybara Notebook Consultant
No one any advice or have similar problems / resolutions??
-
Definitely sounds like a registry corruption due. Very possible due to a virus. Don't do a system restore. A factory restore is ok as long as it formats the hard drive. That will ensure any traces of viruses are wiped out.
Icons missing, moved or deleted...but not!
Discussion in 'Windows OS and Software' started by perrin_aybara, Feb 5, 2014.