Laptop's blue-screening after fresh install of windows and drivers

Ok I finally dropped 200 bucks to get this laptop working, and now it has a bunch of problems. I have a Gateway T-1413h that had vista ultimate x32 installed on it for a long time without a problem. Now that my laptops's up and running again, I decided to install windows 7 ultimate x64. I installed all of the manufacturer's driver, which all of them were vista x64. I had a problem with one driver, but i troubleshooted compatibility and set it to vista. After that it ran and installed fine. Then I installed hours of windows updates. Reboot and everything was fine, still. I never had the chance to put my laptop to sleep yet. When I did, it woke up and there is literally white and grey lines, inside boxes ALL over my screen, the sound was distorted when I logged in. It sounded terrible, like a distorted scream, no normal sound AT ALL coming from the laptop. I reboot and it goes back to normal, and when I logged in, the unexpected shut down/ blue screen message popped up. Also, my laptop randomly freezes when its running normal, and I have to reboot. I'm running vista x64 drivers on windows 7 x64. I read somewhere that it is fine to run vista drivers on 7. What is the problem? Btw I never have seen a blue screen, windows tell me there was a blue screen. Help!!

 

hi
download who crashed from my signature below and post the result for us. this will show the bsod dump report which will gve members an idea of what could be causing this.
lots of white and grey lines sounds like a dying graphics card like pic below.
could you tell us your system spec, cpu/gpu/ram/hdd/ssd. the more info we have the better.

 

What's Computer Mfr. Name?
What Driver was giving you compatibility trouble?
Is it possible to get Win7 Drivers from Mfr?
You should have an Event Description in the Event Viewer (Administrative Tools). If you don't:
Setup System Properties /Advanced (tab), Startup Recovery (section).

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Edit:

Oh and you bought something to add to the system - what was it?

 

Yeah, that picture you attached is is nothing like what happens with my screen when I wake my laptop up. I can still see the logon screen, its just 2 inch boxes, of lines, all throughout my screen.

My specs

CPU: AMD Turion 64 X2 Mobile TL-60 2.00 GHz
GPU: ATI Radeon X1200 Series (integrated)
RAM: 4 GB (3.62 GB usable)
HDD: Seagate 600GB drive
SSD: /null

WhoCrashed Report: https://dl.dropboxusercontent.com/u/30528426/WhoCrashedOutput.htm

 

My laptop is a Gateway T-1413h. The driver that was giving me compatibility trouble was my Synaptics touchpad driver. The message was saying 'Error Could not find OS specific setup program.' No its not possible to get windows 7 drivers from my manufacturer, only goes up to vista. I bought a new 9 cell, OEM battery, and a new replacement power jack, which was soldered in by a 70 year old retired computer tech. He also re-siliconed my cpu's with artic silver probably, and put it all back together.

 

This one's going to be tough for you to figure out - but maybe someone around here might have a clue.

Sure sounds like a driver if the only problem you have is coming out of a sleep state. Maybe try using an external mouse and disabling the touchpad, then put it to sleep and see if anything changes on resume.

Those dumps are really hard to read. Sometimes the event viewer will contain the error. You can also set it to not reboot which will leave the blue screen up there for you to read and take notes.

 

I dont have an external mouse. What about if I just un-installed my touchpad driver completely and then try to wake up from sleep and see if its the same problem. Like my touchpad works fine, even the touch/scroll works.

 

Btw, everyone I dont know if ATI Catalyst installed my chipset driver when I installed my video driver or if windows did. But I downloaded the 64 bit chipset driver and its just a bunch of files, no exe. I'm still trying to figure out how to install it.

 

looking at the dump report its a new one n me as ive never seen that before WHEA_UNCORRECTABLE_ERROR
its a bit worrying as it shows "This bug check indicates that a fatal hardware error has occurred"
clicking on the error report directs you to google and here are the results https://www.google.com/search?q=MSDN+bugcheck+WHEA_UNCORRECTABLE_ERROR

 

Yeah you can do that too. I forgot - the touchpad will work without drivers - duh. Next you might want to uninstall/reinstall the video driver.
Worst case scenario - put Vista back on and see if the problem goes away.

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Edit:

I've another question for you: did you upgrade the OS, setup for dual boot, or delete all the partitions for a fresh or clean install?

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Edit #2:

Does Gateway have any BIOS update that you didn't get?

 

You say I should 'uninstall/reinstall' the video driver. Which one? Uninstall or reinstall?? What I did was pop in my burned windows disk, reformatted the partition that had everything on it, delete it, then there would be something space, select that then next, then I select windows 7 x64. Btw, there is a reserved system partition that's like 20 mb or something. I guess I have the latest BIOS because its the same version as on the website, there's two different of the same BIOS on both x64 and x32, on the website.

 

Soo you're saying you never seen this before and you cant help me..?

 

Ok, lets see if we can get on the same page.

Uninstalling the drivers (how many graphics/video drivers can/do you have?) and reinstalling them/it is the easiest thing that can be tried. The problem is the graphics video on resume so there's the focus.

Now, did you delete that System Reserved partition that is (should be) about 100MB? Good for you if you did because it would've been recreated by Windows 7 setup with no old Vista stuff. If you didn't, then maybe there's something that didn't take correctly - if this is the case then it would require reinstalling windows.

The problem I think you might run into around here is how much time someone would want to put into analyzing a dump file especially if it was operator induced. In that time you could easily have tried reinstalling again.

If you get to that point of reimaging, i.e., reinstalling, I'll be glad to help you get it clean installed.

 

exactly what im saying.
ive never seen that error report before and i think you would rather me stand down and let someone else reply who might know more about it than me give you false info.

 

Try this for Video;
AMD Catalyst

 

Okay, I just unistalled my touchpad driver and rebooted, logged in and put my laptop into sleep and it woke up with the same screen and distorted sound. When I was reinstalling and it asked for UAC or whatever, and the messed up lines on the screen shown up again. Then when I clicked 'yes' it went away. Btw I forgot to tell you when I login after the lines on the screen, the video goes back to normal, but I guess its still there when UAC is activated and pops up, plus my sound is still distorted after I login from sleep. Now for your questions. I installed my manufactuers video driver (ATI), and then after I rebooted windows installed an update I'm guessing? It's called 'ATI Technologies Inc. - Display - ATI Radeon X1200 Series'. I never touched that system reserved partition, EVER, because I thought it was important or part of the system.

 

oechickr,

I'd uninstall the catalyst software then the video driver. Reboot the computer in between if prompted. Reboot anyway when finished even if not prompted. Reinstall the video driver. Reboot. Reinstall the catalyst driver. Reboot. Check for the problem.

If the problem is still there afterwards, I'd recommend you do a true clean install. That will eliminate a whole lot of further guess work. You'll need to prepare ahead, especially backups and make the time where you can be diligent.

The unaware can be caught off guard with some of this stuff - best to view it as a learning experience - as we all do everyday.

It's actually quite simple to get a clean install. So if you want to do that let me/us know and we can assist.

 

Screw it, I'm gonna get rid of this headache and do a clean install on Vista x64. I got all the vista x64 drivers. The only driver I would need help with is the chipset files with no .exe . I dont know if ATI catalyst installs my chipset driver with the video, or if windows does, or if I have to install the chipset driver myself. Another thing, do I have to, or should delete that system reserved partition when I'm reformatting and installing windows??

 

Sometimes there isn't an .exe installer, but there will be a .msi installer file.
I have never installed ATI drivers, but I'm almost certain the catalyst driver is separate. Nonetheless you'll be able to see if the catalyst is being installed along with the driver package.

To get a "real" clean install you have to delete the master boot record (MBR) from the disk and let windows re-create it.
Or you can just delete all the partitions for a semi-clean install and windows will re-create a brand new system reserved partition.

I can tell you how to a clean install but I need you to tell me how many drives you have and that you have backed up all your data.

 

Ok can you point me to a tutorial or something to do a clean install on vista and delete the master boot record ? There's 8 drivers all together. Audio, camera, card reader, chipset, LAN, modem, touchpad, and VGA. There is three files in the chipset driver folder. They are called 'atipcie.cat', 'ATiPCIE.inf ', and ' AtiPcie.sys'. There is no msi file or exe. Btw I have to buy a portable storage for my music then I'm good to go for a full clean install.

 

Here you go: Clean Install Windows 7 - Windows 7 Help Forums

Disclaimer: If you make a mistake, please don't come back here and blame me. And you should have a backup of ALL your data. This info is available all over the internet and tons right here at notebookreview.com

At the Language selection form during install press Shift + F10. (A command prompt will open)

Type the following Commands, press Enter after each one. Make sure the disk you select for (n) is the disk that you boot from and which you will install Windows onto,
example syntax: SELECT DISK 0
It can take up to 30 seconds for the clean command to complete.

DISKPART
LIST DISK
SELECT DISK (n)
CLEAN
EXIT
EXIT

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Everything proceeds from this point just like a normal typical install. See link above but don't get too confused as you've already just thoroughly cleaned with diskpart.

Hope this helps.

Good luck.

 

I thought you said drivers lol. Thats why I listed them. But yeah I have one 600gb seagate

 

This should go smoothly for you with only one drive. Afterwards you'll have a little more understanding and confidence.

 

Hey I'm not going to be installing windows 7, I'm going to be installing Vista x64. That tutorial is for 7.

 

Should be the same way. Same commands in diskpart. The forms at sevenforums might be a tiny bit different.

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You shouldn't have any trouble. You've been through Vista before so you know what to expect. Diskpart hasn't changed for those commands.

 

You 100% sure? Cause I dont wanna mess up my computer cause the tutorial wasnt for vista..

 

Yeah - read my addendum.
You shouldn't have any trouble. You've been through Vista before so you know what to expect. Diskpart hasn't changed for those specific commands.

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A lot of the documentation available for 7 is from and including Vista.

 

Here you go, one for Vista: Clean Install with a Full Version of Vista

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Clean the drive the same way with diskpart that I described earlier at the same location.

 

Hey btw do I have to delete the 'system reserved partition' or is it better to when I format and delete the main partition when i'm installing vista? Let me know asap

 

You know you're making me very nervous, lol.

Using Diskpart "CLEAN" deletes all partition information permanently. When you get to the form section during install for configuring where windows will install to, there will be nothing listed.

Clean command in effect makes your drive uninitialized, as if you just bought it blank.

 

Goodbye Windows 7. It was nice knowin ya.