MICROSOFT office 2007 wont work with certain files.. help

Hi all,

I have a serious problem with office 2007 enterprise. The same documents which i was able to open in the same version of the software on my old laptop now cannot open on my new XPS 1340. I cant think of any differences except for it is now vista 64 bit.

I can open documents, just not these specific ones.. and i really need to be able to work on them :S

Any ideas at all?

I have repaired office, reinstalled office, transfered the fonts folder from old to new pc so the same fonts are available... what to do?

regards

 

you may need to save them as just a word document...in 07 version you can save as 07, 03 or basic word document...if this makes sense...

i had issues when attempting the same thing and when people sent me 03 versions of docs.

 

i have been working with these document for 3 months now in compitability mode.

I have just tried to save it as docx. opens fine on old pc.. makes word 'not responding' on new..

 

what about using some more universal format, rtf... won't it help?

 

You're saying that Office 2007 itself cannot open .docx that it created?

 

situation elaborated:
I have old pc (PC1) with vista 32 bit and office 2007: it canopen all files including the specific ones that are causing problems

New pc (PC2) has the same office install on vista 64-bit. All files can open, except the specific files.

These files origins from a word template for ACS (american chemical society). I tried just downloading the base file, without all my text, and it cant open (yes on old pc).

so i dont get it...

All settings within word are the same.

So i opened the word-file on PC1, and have tried to save it as docx. Transfered the file to PC2. And it stil does not work.

But everything still works fine on PC1.

 

Could it be some vista feature that is not enabled?

 

I will try- but when i can open the file on PC1 and not PC2???

Edit: RTF did not work........ :'(

 

Please dont tell me that i need to reinstall vista?

 

Are you using Endnote, by any chance?

 

i do not have endnote installed, but the file is filled with references made in endnote (a colleague did those) - but endnote is neither installed on my old pc.

 

Sometimes certain files just get corrupted. It has happened to me in very similar circumstances. What I did in your situation was to copy the specific files to an external backup source (e.g. flashdrive) and transfer them to your pc. Then, for each file, copy the entire file except for the last word onto a new, clean Word page and Save it. You then have, for all intents and purposes, a "new" file, which will most likely open and be fine on your new pc.

Because I draft a lot of documents, I always make a second copy of my most important ones, because from time to time, particularly with Word, this seems to happen.

Hope this helps.

 

I wonder if the problem is arising because you are running Office 32Bit under Vista 64Bit - while 64Bit should be downward compatible with 32Bit you never know what exactly got messed up...

 

Thank you - i'll keep that in mind if it happens again. I can not try it now, as i reinstalled Vista and am in the process of installing all my applications, drivers etc.. but so far it works with the specific files in office.. so weird.. every time i have changed something (windows update, new driver etc) i am checking whether it still works.. so far no problems.. Now I am installing AVG antivirus, which hopefully not do anything negative.. heh

 

That is not entirely accurate. Office 12 is 100% compatible with Vista x64. I have :

1. XP 32 +Office 2007
2. VIsta 32 +Office 2007
3. Vista 64 +Office 2007.

I've never had the problems the OP states. Surely the documents not working are broken. If not, both pcs, from the OP, have broken Office installations.

Office 12 works better on 64 than on 32. Corrupt documents, incompatible formatting, broken formatting, et, etc can lead to these symptoms posted by the OP.

 

As said it is working now, the files worked on my old pc and on my GF's pc and my suporvisors.. so they are not corrupted.

 

If you still have problems after the new install, definitely try Imperfect1's suggestion (it's a formatting thing -- sometimes there is a weird format command that messes up a file).

But if it still doesn't work, Endnote may be the culprit. Annoyingly, it crashes Vista 64 when its cite function is used in MS Word (known issue -- they've been "fixing" it for the last 10 months...). If you remove all of the Endnote code from the document (you need the Endnote program to do this, so have your colleague do it), it might work.

Just a guess, but it's worth a shot.

 

Hi Tissi,

I also think your problem might have to do with Endnote running under Vista 64 bit (had the same problem).

Did you try this:

http://www.endnote.com/support/faqs/Install/faq28.asp

Good luck!

 

PS: Forgot to mention: A quick way to find out, if your problem has anything to do with this is to first try and disable all word add-ins alltogether:

Word Options>Trust Center>Trust Center Settings>Add-Ins>Checkbox "Disable all Application Add-Ins"

If this does NOT help, it is something else.

If with Add-Ins disabled you are able to open your files correctly, in order to keep on using Endnote and CWYR you can re-enable add-ins and follow the link I sent you above.

Once again, good luck, hope this does the trick!

 

Hi again all,

Thank you very much for your suggestions, all of you - I will keep those in mind if it starts to fail again - but so far it is working perfectly. I must have disabled som service or windows function that was needed.. or i dont know, but it is a possibility

 

very weird...might be an office bug?

 

I happened today again :S

But this time, before panicing and reinstalling OS, i could locate the error.
At work I added a network printer.. then when I am home it still searches for the printer.. only in the documents that have been printed with that particular printer. So it just crashes word... So I deleted the printer, and everything worked fine again..

Stupid stupid

 

good work. i think i'll remember this - just in case