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    MagicIso - Windows explorer crash help

    Discussion in 'Windows OS and Software' started by mcchea, Feb 3, 2009.

  1. mcchea

    mcchea Notebook Consultant

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    Well I used MagicIso with Windows 7 and now my windows explorer crashes every time I go deep into folders in the C drive. I uninstalled MagicIso and MagicDisc, but it's still crashing, windows explorer that is. I've ran ccleaner, but I've had my system restore turned off so I can't system restore back to an earlier time. Any way I can fix without a reformat?
     
    mcchea, Feb 3, 2009
    #1
  2. gerryf19

    gerryf19 I am the walrus

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    an error message would help....

    any information from event viewer would be useful as well
     
    gerryf19, Feb 3, 2009
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  3. mcchea

    mcchea Notebook Consultant

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    Windows Explorer has stopped working...
    few seconds later...
    Windows Explorer is restarting...
     
    mcchea, Feb 3, 2009
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  4. gerryf19

    gerryf19 I am the walrus

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    right click MY COMPUTER, choose MANAGE, go to EVENT VIEWER > applications AND system

    Look for errors that occured when this occured. report back.

    Also, does it occur in safe mode (tap f8 key while booting and choose safe mode)
     
    gerryf19, Feb 3, 2009
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  5. mcchea

    mcchea Notebook Consultant

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    Application Error has the explorer.exe errors, which I believe is what is crashing, as the time stamps fit.

    Faulting application name: explorer.exe, version: 6.1.7000.0, time stamp: 0x49431f06
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005

    Going to try safe mode now, I'll edit post with results.

    Safe mode just closes the explorer window. I can move the mouse, just not click. No error messages, just 5 seconds after clicking folder, window closes back to desktop.
     
    mcchea, Feb 3, 2009
    #5