The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Multiple BSODs, cannot boot XP in any way shape or form; HELP!

    Discussion in 'Windows OS and Software' started by MackinZach, Jun 14, 2009.

  1. MackinZach

    MackinZach Newbie

    Reputations:
    0
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    5
    My step mom's Dell Latitude | D620 is getting a BSOD when XP begins to boot. It receives the same error when it is booted in any form of safe mode, or with the last known good config. The error reads as follows:

    *** STOP: 0x0000007E (0xC0000005, 0xF76A7D62, 0xF7AA1564, 0xF7AA1260)

    *** VolSnap.sys - Address F76A7D62 base at F769E000, DateStamp 480253bc

    _________________________________________________________

    There isnt really anything that needs to be saved off the HDD, so to save a headache i tried to boot the XP restore disc to either repair or reinstall XP; but it too receives a BSOD after loading what seems like most of the system components off the disc. This error message reads as:

    *** STOP: 0x0000007E (0xC0000005, 0xF76130BF, 0xF7A5F208, 0xF7A5EF08)

    *** pci.sys - Address F76130BF base at F760C00, DateStamp 3b7d855c




    ________________________

    I performed a system check through the BIOS and everything that was tested passed, so im really stumped - usually a quick reformat solves a problem like this but i cannot do even that. Any help would be greatly appreciated, thanks
     
    MackinZach, Jun 14, 2009
    #1
  2. gerryf19

    gerryf19 I am the walrus

    Reputations:
    2,275
    Messages:
    3,990
    Likes Received:
    0
    Trophy Points:
    105
    If you have a portable drive (harddrive, flash) in a usb or other port disconnected it.

    Reboot, no joy?

    Download the following

    www.thecomputerparamedic.com/files/rc.iso

    Burn it to a cd with an iso image

    Set the computer to boot from CD first in the boot order

    You will (eventually) boot to a recovery console command prompt

    type
    chkdsk /r
    <enter>

    Let it finish. Reboot, does it work now?

    If not, you can try copying VolSnap.sys from another PC using the same service pack version to c:\windows\system32\drivers
     
    gerryf19, Jun 14, 2009
    #2
  3. Shyster1

    Shyster1 Notebook Nobel Laureate

    Reputations:
    6,926
    Messages:
    8,178
    Likes Received:
    0
    Trophy Points:
    205
    If you manage to boot off of a CD (you can also try something like the UltimateBootCD) also try running a hard drive diagnostic on your drive - you should be able to download a free diagnostic from the website of your hard drive's manufacturer (not _Dell, but the co. that made the actual drive itself).

    To my jaundiced ears, it sounds like you might have a hard drive that's in its final death throes and needs to be replaced.
     
    Shyster1, Jun 14, 2009
    #3