Must have software for tech support rep

Hey everyone,

So, I'm planning on starting a small tech support company (aka, myself going door to door to fix things) in my home area. I'm definitely capable of fixing most issues, but I had a question concerning software to bring along / keep on the laptop I bring.

What do you guys think are MUST HAVE programs to bring along to a client? I know most of my work will be antivirus / malware cleanup, but if I need to diagnose a PC or component, is there any software you suggest having on hand? Specifically, I guess I'm looking for the top hard drive speed test tools, port testers, benchmark software, and anything else I'm forgetting.

Thank you for your advice! Greatly appreciated.

 

InSSIDer for wifi interference issues?

 

Here's what to have a USB docking port for 2.5/2.5 HDD/SSD to diagnosis drive problems and ext DVD/BD Burner and USB HDD/SSD adapter for single drive attachment. Also Active KillDisk, Undelete for wiping and recovery of data/file. Ext Portable HDD to copy important data off just in case. Exta HDD/SSD with Windows ready to boot to test whether their computer boots or not for Laptop and Desktop. Extra and Long Ethernet cable to test wiring/communications to their internet. Have MSE to install if they don't have A/V so you can test if their system isn't infected and this helps when you attach their HDD/SSD to your laptop you can scan and remove A/V-Malware if you find them. Also USB Windows on memory stick to boot if their system is having problems and to recovery passwords. Test software I leave that for others whom used them to give advice on but for my KillDisk, Undelete are very good powerful programs to have one to wipe and one to recovery deleted files.

 

CrystalDiskInfo for SMART monitoring on HDDs, Hwinfo32 for general diagnostics, Kaspersky Rescue Disk on a USB for antivirus (I think it's still free on their website).
If you want to get fancier to try your hand at security + penetration testing, get a partition of Backtrack Linux. You can diagnose wifi issues, audit wireless passwords and even recover forgotten Windows passwords.
USB sticks with Memtest 86 and OphCrack (for Windows password recovery) can't go wrong either.
Belarc Advisor to recover security keys (like Office CD-keys, Windows CD-keys and other software CD-Keys prior to nuking a dying Windows installation)

 

Thanks for the suggestions!

 

few things in my sig below that might come in handy.