The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    New Acer 8943g - Keep getting dll error at start up

    Discussion in 'Windows OS and Software' started by mrsingh, Jul 30, 2011.

  1. mrsingh

    mrsingh Notebook Guru

    Reputations:
    0
    Messages:
    62
    Likes Received:
    2
    Trophy Points:
    16
    Hi all

    I finally got a new laptop, An Acer 8943G

    I set it up last night and this morning i turned it on again and before i could type my password at the log in screen i got this error:

    " LogonUI.EXE not found

    The Ordinal 2936 could not be located in the dynamic link library LIBEAY32.dll "

    once i click okay i can then enter my password but then it comes up again and i have to click okay again.
    Ive tried searching google with the error but cant find anything.

    Im running Win 7 64 Bit

    Does anyone have any idea how to fix this?

    Thanks in advance
     
    mrsingh, Jul 30, 2011
    #1
  2. Profy_X

    Profy_X Notebook Consultant

    Reputations:
    17
    Messages:
    212
    Likes Received:
    0
    Trophy Points:
    30
    Yes this can be fixed very simple by inserting your Windows 7 x64 DVD inside and boot from it and when the menu to chose the keyboard layout comes you have in the left corner to repair and you select that and after you select startup repair and it will replace your .dll file which is missing :p
     
    Profy_X, Jul 30, 2011
    #2
  3. mrsingh

    mrsingh Notebook Guru

    Reputations:
    0
    Messages:
    62
    Likes Received:
    2
    Trophy Points:
    16
    Profy_X - The laptop didnt come with a Win 7 DVD. I did however make restore discs when i first started it up. Also there is an Acer backup/restore feature which has a repair option.

    Should i use this?

    thanks
     
    mrsingh, Jul 31, 2011
    #3
  4. Profy_X

    Profy_X Notebook Consultant

    Reputations:
    17
    Messages:
    212
    Likes Received:
    0
    Trophy Points:
    30
    Yes you can use those also if you don't have a install dvd of windows 7
     
    Profy_X, Jul 31, 2011
    #4
  5. mrsingh

    mrsingh Notebook Guru

    Reputations:
    0
    Messages:
    62
    Likes Received:
    2
    Trophy Points:
    16
    okay ive just tried with the backup discs i made and it only brings up the Acer backup and restore options which are:

    -restore system to factory settings
    -restore operating system and retain user data
    -reinstall drivers or applications

    I have done a full system restore to factory settings and reinstalled my software but i still get the same error. I have uninstalled the software and the error dissappeared. I then reinstalled the software and the error appeared again. Im confused because i have tried the software on another win 7 64 bit machine and it worked fine on there without any errors.

    Should i try one of them options i mentioned above or do i need to do something else?

    thanks
     
    mrsingh, Jul 31, 2011
    #5
  6. mrsingh

    mrsingh Notebook Guru

    Reputations:
    0
    Messages:
    62
    Likes Received:
    2
    Trophy Points:
    16
    anyone? please
     
    mrsingh, Aug 4, 2011
    #6
  7. MrDJ

    MrDJ Notebook Nobel Laureate

    Reputations:
    2,594
    Messages:
    10,832
    Likes Received:
    363
    Trophy Points:
    501
    what software are you installing as its conflicting with something. sounds like one of your software is maybe for 32bit operating system only and as your loading it onto 64bit it wont work.
    just a guess
     
    MrDJ, Aug 4, 2011
    #7
  8. mrsingh

    mrsingh Notebook Guru

    Reputations:
    0
    Messages:
    62
    Likes Received:
    2
    Trophy Points:
    16
    Im installing Autodesk Alias Automotive 2012

    Its definately a 64 bit version I have got. Ive also uninstalled and reinstalled it again yesterday and still the same problem :(
     
    mrsingh, Aug 13, 2011
    #8
  9. gerryf19

    gerryf19 I am the walrus

    Reputations:
    2,275
    Messages:
    3,990
    Likes Received:
    0
    Trophy Points:
    105
    Given the nature of when this occuring, it sounds like a fingerprint reader or perhaps a program launcher of some sort

    I would start by going to the ACER website support section and downloading both of these and reinstalling them
     
    gerryf19, Aug 13, 2011
    #9
  10. mrsingh

    mrsingh Notebook Guru

    Reputations:
    0
    Messages:
    62
    Likes Received:
    2
    Trophy Points:
    16
    Thanks!That seems to have fixed it! So simple lol
     
    mrsingh, Oct 1, 2011
    #10