The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    New notebook trouble, System stucks esp on shutdown, firefox crashes

    Discussion in 'Windows OS and Software' started by aigle, Feb 1, 2006.

  1. aigle

    aigle Notebook Consultant

    Reputations:
    4
    Messages:
    295
    Likes Received:
    0
    Trophy Points:
    30
    I just bought toshiba M70 1.7 512 40 GB with XP SP2 Home.
    It is just after few days that OS is not working well. Main problemis taht many times when I shut down after using some applications or internet, it does not respond. System hangs and it takes sometimes 5 to 10 minutes to shutdown after repeated commands for that. Many programmes are shows as NOT RESPONDING and some times even ccApp is shown not responding. Even once I had to remove battery to make it shut down by cutting off power supply. The main problem is on shutdown although system does hang up some times during use.

    I put following software in it.

    MS antispyware, Spybot, bazooka, Clipboard Recorder, Free online meter, DU Traffic. MSN and Yahoo messenger, Google Talk, EUALyzer, 7-Zip, WinRAR trial, Opera, Spyware blaster, Google desktop sarch,Firefox with many extensions( flat style, popup master, popup sound, yes popup, tabbed browsing prefrences, colored tabs, no script, down them all, flashgot, dictionary tool tip, answers, google toolbar, yahoo toolbar, google preview, google safe browsing, netcraft toolbar,site advisor, IE tab, IE view, Tab mix plus, Text size toolbar, Google preview,A Timetracker, page zoom, and some themes) IE has sitehound toolbar, google and yahoo toolbar, site advisor, and clodmark toolbar. Don,t think this lot of stuff is the cause as i put almost same stuff on my friends desktop that ic celeron and it,s fine, no such problem.
    Also i downloaded some Icons from internet and used them to change Icons of some folders and desktop shortcut items via Properties Tab.

    Following programmes i installed but removed as they were not working well, Time Up, Free download manager,
    WellGet beta, IconXP.

    It has following programmes preinstalled, Norton internet security, Toshiba utilities( most of them i disabled fromstart up by MS antispyware), Adobe acrobat 7( which i am unable to update as it stucks also as soon as i start update).

    I scanned with Norton,its clear. MS antispyware scan clear, Spybot shows many registry keys for Zonemap rangers( the reprt is shown down).

    I wonder what is the problem as system is just new. So just now i disabled Norton firewall and put trial version of ZA Pro and its antispyware has detected nothing.
    Even i noted during lauch of XP the moving dotted bar that is shown, stucks many times for some seconds.

    here is log of Hijack this

    Logfile of HijackThis v1.99.1
    Scan saved at 6:04:33 AM, on 2/2/2006
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton Internet Security\ISSVC.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    C:\WINDOWS\AGRSMMSG.exe
    C:\WINDOWS\system32\TPSMain.exe
    C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
    C:\WINDOWS\system32\TPSBattM.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Cloudmark\Anti-Fraud Toolbar\IE\cmsmhost.exe
    C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
    C:\C- Partitions\D\zonealarmproo\ZoneAlarm\zlclient.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
    C:\C- Partitions\D\onlinemeterr\olmtr\olmtr.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\C- Partitions\D\clipboardd\Clipboard Recorder\ClipboardRecorder.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\C- Partitions\D\spybott\Spybot - Search & Destroy\SpybotSD.exe
    C:\Documents and Settings\a\Desktop\hijackthis\HijackThis.exe

    O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\saIE.dll
    O2 - BHO: Cloudmark Anti-Fraud Toolbar - {1FBCAFD1-7F43-4661-89CC-40E8DD7E8B64} - C:\Program Files\Cloudmark\Anti-Fraud Toolbar\IE\IEAddin.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\C-PART~1\D\spybott\SPYBOT~1\SDHelper.dll
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
    O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O2 - BHO: CPub Object - {C86AE9C0-0909-4DDC-B661-C1AFB9F5AE53} - C:\C- Partitions\D\sitehoundd\SiteHound\SiteHound.dll
    O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
    O3 - Toolbar: Cloudmark Anti-Fraud Toolbar - {1FBCAFD1-7F43-4661-89CC-40E8DD7E8B64} - C:\Program Files\Cloudmark\Anti-Fraud Toolbar\IE\IEAddin.dll
    O3 - Toolbar: SiteHound - {73F7F495-A325-4C52-BE48-5F97FA511E89} - C:\C- Partitions\D\sitehoundd\SiteHound\SiteHound.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O3 - Toolbar: SiteAdvisor - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\saIE.dll
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
    O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
    O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe
    O4 - HKLM\..\Run: [CMSMHOST] C:\Program Files\Cloudmark\Anti-Fraud Toolbar\IE\cmsmhost.exe /Server
    O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup
    O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
    O4 - HKLM\..\Run: [TimeUp] C:\Program Files\TimeUp\TimeUp.exe /T
    O4 - HKLM\..\Run: [Clipboard Recorder] C:\C- Partitions\D\clipboardd\Clipboard Recorder\ClipboardRecorder.exe /Startup
    O4 - HKLM\..\Run: [Zone Labs Client] C:\C- Partitions\D\zonealarmproo\ZoneAlarm\zlclient.exe
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [onlinemeter] C:\C- Partitions\D\onlinemeterr\olmtr\config\link
    O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
    O8 - Extra context menu item: &Translate English Word - res://C:\Program Files\Google\GoogleToolbar1.dll/cmwordtrans.html
    O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
    O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
    O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
    O8 - Extra context menu item: Translate Page into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_03\bin\npjpi150_03.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_03\bin\npjpi150_03.dll
    O9 - Extra button: (no name) - {11316B13-33F0-4C9F-BD55-09994CCFA8EB} - C:\C- Partitions\D\sitehoundd\SiteHound\SiteHound.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE
    O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YAHOOM~1.EXE
    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
    O17 - HKLM\System\CCS\Services\Tcpip\..\{69AB2C28-47CC-4CFB-B386-B89F67867DB4}: NameServer = 212.24.224.35 212.24.224.36
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
    O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxdev.dll
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
    O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

    And here is the report of spybot scan.

    Zonemap.Ranges: User settings (Registry value, nothing done)
    HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges\Range3\:Range

    Zonemap.Ranges: User settings (Registry value, nothing done)
    HKEY_USERS\S-1-5-19\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges\Range3\:Range

    Zonemap.Ranges: User settings (Registry value, nothing done)
    HKEY_USERS\S-1-5-20\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges\Range3\:Range

    Zonemap.Ranges: User settings (Registry value, nothing done)
    HKEY_USERS\S-1-5-21-2084334248-3597003381-1562433198-1006\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges\Range3\:Range

    Zonemap.Ranges: User settings (Registry value, nothing done)
    HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges\Range3\:Range

    Zonemap.Ranges: User settings (Registry value, nothing done)
    HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges\Range6\:Range

    Zonemap.Ranges: User settings (Registry value, nothing done)
    HKEY_USERS\S-1-5-19\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges\Range6\:Range

    Zonemap.Ranges: User settings (Registry value, nothing done)
    HKEY_USERS\S-1-5-20\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges\Range6\:Range

    Zonemap.Ranges: User settings (Registry value, nothing done)
    HKEY_USERS\S-1-5-21-2084334248-3597003381-1562433198-1006\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges\Range6\:Range

    Zonemap.Ranges: User settings (Registry value, nothing done)
    HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges\Range6\:Range

    Zonemap.Ranges: User settings (Registry value, nothing done)
    HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges\Range8\:Range

    Zonemap.Ranges: User settings (Registry value, nothing done)
    HKEY_USERS\S-1-5-19\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges\Range8\:Range

    Zonemap.Ranges: User settings (Registry value, nothing done)
    HKEY_USERS\S-1-5-20\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges\Range8\:Range

    Zonemap.Ranges: User settings (Registry value, nothing done)
    HKEY_USERS\S-1-5-21-2084334248-3597003381-1562433198-1006\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges\Range8\:Range

    Zonemap.Ranges: User settings (Registry value, nothing done)
    HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Ranges\Range8\:Range

    I wil be thankful if anybody can help.

    Ahh,I just remember I wonder if all this problem is due to Norton Security!!


    I forgot to mention that I uninstalled the windows messenger by the following way.
    I clicked Start > Run and in the Open: box typed the following command
    RunDll32 advpack.dll,LaunchINFSection %windir%\INF\msmsgs.inf,BLC.Remove
    press OK, and then again OK whatever the m/essage came( i don,t remember what it was , according to the Tip i used it must be Error unregistering theOCX 16422, but mine was different).
    Now i don,t find messenger in my PC. Is it ok? My systemis Toshiba satellite M 70 1.7, 512, XP SP 2 Home.
    Could it has damaged my sytem, or registry that may be the cause of problem?