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    OneDrive Windows 10 crashing repeatedly

    Discussion in 'Windows OS and Software' started by crazyfool33, Aug 19, 2015.

  1. crazyfool33

    crazyfool33 Notebook Enthusiast

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    Hi



    I'm using OneDrive on a Windows 10 Home which I upgraded from Windows 8.1 on an ASUS Q551LN. I sign on Windows using a local account.



    I used OneDrive for 3 days without problems. Around 3 GB of data synced on local machine folder and the onedrive site. Yesterday I didn't need a folder (around 1 GB) and deleted it on the onedrive site. I then went to the Recycle Bin on the onedrive site and emptied it. Since that time, OneDrive is not working.



    It shows 'processing changes' but crashes (I know this because when I hover the mouse where it would show progress the icon disappears because it has crashed). When I open OneDrive again using the start menu or restart machine, same process repeats: icon shows up, 'processing..' but crashes within few seconds. If I try to right-click and open something like Settings, it shows the 'OneDrive has stopped responding message'. After 50+ attempts and 10+ restarts since yesterday its not working.



    Here's the error log of latest crash from Event Viewer:



    Faulting application name: OneDrive.exe, version: 17.3.5907.716, time stamp: 0x55a75c82
    Faulting module name: KERNELBASE.dll, version: 10.0.10240.16384, time stamp: 0x559f3b2a
    Exception code: 0x80000003
    Fault offset: 0x00132bd2
    Faulting process id: 0x4dc
    Faulting application start time: 0x01d0dab9f1ddc7dc
    Faulting application path: C:\Users\ADMIN\AppData\Local\Microsoft\OneDrive\OneDrive.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll
    Report Id: 0fb4815b-5d2d-4747-9f40-f0db08a7bca1
    Faulting package full name:
    Faulting package-relative application ID:





    This fault means OneDrive is completely unusable now. Pls help.
     
    crazyfool33, Aug 19, 2015
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  2. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    This exact thing happened to me when I installed Office 2016 Preview, somehow the OneDrive version that comes bundled with Office 2016 Preview messed up the built in one in Windows it would never stop processing changes. I had to format to fix it unfortunately.

    Try unlinking your OneDrive then relinking it again by logging out completely then setting it up again.
     
    Spartan@HIDevolution, Aug 19, 2015
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  3. crazyfool33

    crazyfool33 Notebook Enthusiast

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    Thanks for the reply. Unable to make any change in OneDrive (unlink/change folder etc) as it crashes within 1-2 seconds of running it.
     
    crazyfool33, Aug 20, 2015
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  4. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    So can't you just uninstall it???? then reinstall it will ask you to re-link

    Link to the latest OneDrive installer:

    https://onedrive.live.com/about/en-us/download/
     
    Spartan@HIDevolution, Aug 20, 2015
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  5. crazyfool33

    crazyfool33 Notebook Enthusiast

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    thanks for the reply.

    thats for win 7 or 8, but anyway i ran it, it showed 'preparing OneDrive for 1st use...' and then simply ran the program (same problem, crashed).

    there's no straightforward way to uninstall it, there was in 7/8. so its completely stuck!
     
    crazyfool33, Aug 20, 2015
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  6. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    ohh darn, I guess your only choice is to format man
     
    Spartan@HIDevolution, Aug 20, 2015
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