The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Outlook crashes after Windows Update - KB3097877

    Discussion in 'Windows OS and Software' started by Pirx, Nov 11, 2015.

  1. Pirx

    Pirx Notebook Virtuoso

    Reputations:
    3,001
    Messages:
    3,005
    Likes Received:
    416
    Trophy Points:
    151
    So, if you suddenly find that Microsoft Outlook crashes every single time you're trying to open an HTML email, uninstall update KB3097877. It looks like this affects all Windows versions at least from 7 on up, and both Outlook 2010 and 2013. Nice job, Microsoft. Even better if you're on Windows 10, and can't prevent the update...
     
    Pirx, Nov 11, 2015
    #1
  2. 3Fees

    3Fees Notebook Deity

    Reputations:
    541
    Messages:
    970
    Likes Received:
    136
    Trophy Points:
    56
    lol, well put on W10.

    Cheers
    3Fees :)
     
    3Fees, Nov 11, 2015
    #2
  3. Jeff_Matthias

    Jeff_Matthias Newbie

    Reputations:
    0
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    5
    What I have done

    rename ...old

    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common

    and

    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\word

    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Excel

    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook

    Regards
     
    Jeff_Matthias, Nov 11, 2015
    #3
  4. Pirx

    Pirx Notebook Virtuoso

    Reputations:
    3,001
    Messages:
    3,005
    Likes Received:
    416
    Trophy Points:
    151
    Postscript: More problem reports are pouring in. This update affects a whole host of software packages and Windows facilities, all the way to inability to log into domains and black screen crashes. Bottom line: Do not install, or if you have installed this update, uninstall it.
     
    Pirx, Nov 11, 2015
    #4
    alexhawker likes this.