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    Problem with my laptop

    Discussion in 'Windows OS and Software' started by Amy2015, Aug 20, 2015.

  1. Amy2015

    Amy2015 Newbie

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    Hello, I am not sure where to write this because I have no idea what's going on.
    Yesterday I bough Lenovo Y50-70, I downloaded google chrome and whenever I open more than one tab on the browser the laptop will start turning black screen and quickly it will disappear and this will happen several times
    I thought this was only when I open the browser, but it seems like when the laptop is loading something the screen will turn black couple of times and this is driving me crazy!
    My operation system is windows 8.1 and I have a norton anti virus in case you're wondering.
     
    Last edited: Aug 20, 2015
    Amy2015, Aug 20, 2015
    #1
  2. alexhawker

    alexhawker Spent Gladiator

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    Return it?


    Sent from my iPhone using Tapatalk
     
    alexhawker, Aug 21, 2015
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  3. Amy2015

    Amy2015 Newbie

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    Yeah great solution that I already tried to do. However they refused to return/exchange the laptop because they said the problem wasn't in the hardware it's in the software and they can't do anything about it.
     
    Amy2015, Aug 21, 2015
    #3
  4. Spartan@HIDevolution

    Spartan@HIDevolution Company Representative

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    Be it hardware or software, if the laptop is still within 30 days they should return it and give you a laptop that works. One doesn't buy a new laptop to fix it. It should work right out of the box.

    If they still refuse to do that, then I suggest trying to update your video card drivers first then let us know the result.
     
    Spartan@HIDevolution, Aug 22, 2015
    #4