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    "Reallocation Event Count" SMART info missing on Seagate 2.5" Drive!

    Discussion in 'Windows OS and Software' started by kimiraikkonen, Sep 24, 2016.

  1. kimiraikkonen

    kimiraikkonen Notebook Evangelist

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    Hi guys,
    That may seem like a hardware issue but i'm not sure. I have an Asus G53JW RoG notebook and it has a stock Seagate 2.5" 7200 rpm drive. Its model is ST9500420AS with firmware 0003SDM1. The thing i noticed is that it's lacking of showing the "Reallocation Event Count (C4)" entry in SMART menu as i tried CRYSTALDISKINFO, HDTUNE PRO, HWINFO64 etc. It's connected via AHCI interface by default.

    I'm attaching the screenshot of available SMART options including unknown(s).

    I Googled the net and found some of ST9500420AS models have, and minority of some notebook-generic versions do not.

    Thanks for the help!
     

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    Last edited: Sep 24, 2016
    kimiraikkonen, Sep 24, 2016
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  2. Tinderbox (UK)

    Tinderbox (UK) BAKED BEAN KING

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    Tinderbox (UK), Sep 26, 2016
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  3. kimiraikkonen

    kimiraikkonen Notebook Evangelist

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    I did. It also doesn't show Reallocation Event Count attribute, neither. It also shows a "Workaround" option like in the screenshot but i'm not sure whether this option has something to do with the absence of this attribute.
     

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    kimiraikkonen, Sep 27, 2016
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  4. Tinderbox (UK)

    Tinderbox (UK) BAKED BEAN KING

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    Tinderbox (UK), Sep 27, 2016
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  5. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    What does Seagate's own utility ( Seatools) report? Third party utilities often struggle to interpret all of the SMART data correctly.

    John
     
    John Ratsey, Sep 27, 2016
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    Starlight5 and alexhawker like this.
  6. kimiraikkonen

    kimiraikkonen Notebook Evangelist

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    I see...However i also see that there are some people having no Reallocation Event Count (C4) info also with the same drive, using another notebook. Like in the link below for Sony VAIO:
    http://www.monteverde.org/images/Sony_Vaio_F11/HDD_SMART_Everest.jpg

    Another Seagate drive model with no Reallocation Event Count attribute here:
    http://cdn.overclock.net/5/52/500x1000px-LL-524ecef4_Untitled.png

    I suspect it's firmware-dependant issue or it's programmed to appear when a value is changed or a drive failure is forecasted by the firmware?

    Nope, but i bet it won't differ as CrystalDiskInfo has the same result like HDTune, and i don't think Seatools has a SMART viewer other than basic SMART-checker. And there's a statement here:
    http://knowledge.seagate.com/articles/en_US/FAQ/203971en
     
    Last edited: Sep 28, 2016
    kimiraikkonen, Sep 28, 2016
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  7. Starlight5

    Starlight5 Yes, I'm a cat. What else is there to say, really?

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    @kimiraikkonen you have Reallocated Sector Count and Reported Uncorrectable Errors attributes available - what else is there to ask, really?
     
    Starlight5, Sep 28, 2016
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  8. Tinderbox (UK)

    Tinderbox (UK) BAKED BEAN KING

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    Yeah, get an SSD, an 500GB HDD is like £40 it`s not worth the hassle.

    John.
     
    Tinderbox (UK), Sep 28, 2016
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  9. kimiraikkonen

    kimiraikkonen Notebook Evangelist

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    I know, yeah you're just. It's just my curiosity here why this SMART attribute (event count) is missing. No annoyance else.
     
    kimiraikkonen, Sep 30, 2016
    #9