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    Reinstall MSOffice on repaired laptop, key doesn't work

    Discussion in 'Windows OS and Software' started by lynnbishop, Apr 5, 2012.

  1. lynnbishop

    lynnbishop Newbie

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    Hello, and thank you in advance. I bought an HP Pavilion dv9260NR in 2007and later installed MS Office Home & Student with a disc; I have both the disc and the product key. The laptop recently died and a new motherboard and a clean install of Vista Ultimate were done. Office Home & Student was preinstalled, but the product key wouldn't activate it. I uninstalled it and used the disc to install the program, but the product key still won't activate it. I bought the program on Amazon, and the disc says it's "genuine", but somewhere in my attempts to activate it now, there was a notice that it's not a key recognized in the USA. Any ideas how I can get this thing to work? I'm computer literate but not trained in IT, so please keep it simple. Thanks.
     
    lynnbishop, Apr 5, 2012
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  2. tijo

    tijo Sacred Blame

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    You can call MS and tell them about your situation, given that you have a legit copy and key, they should sort you out. Their customer service is surprisingly good in those instances usually.
     
    tijo, Apr 5, 2012
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