The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Request for Help

    Discussion in 'Windows OS and Software' started by gengerald, Aug 6, 2008.

  1. gengerald

    gengerald Technofile Extraordinaire

    Reputations:
    674
    Messages:
    1,961
    Likes Received:
    0
    Trophy Points:
    55
    I have a computer with bsod and I have extracted the DMP file and pasted the contents. I have no idea where to go from here, any help is appreciated. The computer boots to safe mode, it also got to the login screen after a recent system restore, but all result in the following bsod. I have run 1 pass of memtest with 0 errors and 7 of 11 expanded tests of windows boot disk with 0 errors. Thank you...



    Microsoft (R) Windows Debugger Version 6.9.0003.113 X86
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [F:\Mini080508-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*c:\local cache* http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 2600.xpsp_sp2_gdr.070227-2254
    Kernel base = 0x804d7000 PsLoadedModuleList = 0x805624a0
    Debug session time: Tue Aug 5 21:13:02.249 2008 (GMT-7)
    System Uptime: 0 days 0:01:11.828
    Loading Kernel Symbols
    .............................................................................................................................................................................................
    Loading User Symbols
    Loading unloaded module list
    ..
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 1000008E, {c0000005, 640b54b6, f89a3acc, 0}

    Unable to load image spndt.sys, Win32 error 0n2
    *** ERROR: Module load completed but symbols could not be loaded for spndt.sys
    Probably caused by : hardware

    Followup: MachineOwner
    ---------
    *** Possible invalid call from 8057d55a ( nt!NtOpenFile+0x22 )
    *** Expected target 8057d362 ( nt!IoCreateFile+0x0 )

    0: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003. This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG. This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG. This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 640b54b6, The address that the exception occurred at
    Arg3: f89a3acc, Trap Frame
    Arg4: 00000000

    Debugging Details:
    ------------------


    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

    FAULTING_IP:
    +640b54b6
    640b54b6 ?? ???

    TRAP_FRAME: f89a3acc -- (.trap 0xfffffffff89a3acc)
    ErrCode = 00000000
    eax=ed0e7d98 ebx=8057d538 ecx=ed0e7d9c edx=ed0e7d90 esi=f89a3c2c edi=f89a3b9c
    eip=640b54b6 esp=f89a3b40 ebp=f89a3b7c iopl=0 nv up ei ng nz ac pe cy
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010297
    640b54b6 ?? ???
    Resetting default scope

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: DRIVER_FAULT

    BUGCHECK_STR: 0x8E

    PROCESS_NAME: System

    LAST_CONTROL_TRANSFER: from 8057d55f to 640b54b6

    POSSIBLE_INVALID_CONTROL_TRANSFER: from 8057d55a to 8057d362

    STACK_TEXT:
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    f89a3b3c 8057d55f f89a3c5c 001f0000 f89a3c34 0x640b54b6
    f89a3b7c 804dd99f f89a3c5c 001f0000 f89a3c34 nt!NtOpenFile+0x27
    f89a3b7c 804e3ba3 f89a3c5c 001f0000 f89a3c34 nt!KiFastCallEntry+0xfc
    f89a3c0c 805afd92 f89a3c5c 001f0000 f89a3c34 nt!ZwOpenFile+0x11
    f89a3c54 ed0e7538 ed0e7d9c 001f0000 ed0e7ede nt!IoGetDeviceObjectPointer+0x40
    f89a3c84 805a2995 81b10f38 81613000 00000000 spndt+0x538
    f89a3d54 805b988a 00001014 00000001 00000000 nt!IopLoadDriver+0x66c
    f89a3d7c 804e23b5 00001014 00000000 823c58b8 nt!IopLoadUnloadDriver+0x45
    f89a3dac 80574128 ed512cf4 00000000 00000000 nt!ExpWorkerThread+0xef
    f89a3ddc 804ec781 804e22f1 00000001 00000000 nt!PspSystemThreadStartup+0x34
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


    STACK_COMMAND: .trap 0xfffffffff89a3acc ; kb

    CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
    8057d362-8057d366 5 bytes - nt!IoCreateFile
    [ 8b ff 55 8b ec:e9 68 a0 b6 6c ]
    5 errors : !nt (8057d362-8057d366)

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: hardware

    IMAGE_NAME: hardware

    DEBUG_FLR_IMAGE_TIMESTAMP: 0

    BUCKET_ID: CPU_CALL_ERROR

    Followup: MachineOwner
    ---------
    *** Possible invalid call from 8057d55a ( nt!NtOpenFile+0x22 )
    *** Expected target 8057d362 ( nt!IoCreateFile+0x0 )
     
  2. KrieGLoCK

    KrieGLoCK Notebook Evangelist

    Reputations:
    39
    Messages:
    372
    Likes Received:
    0
    Trophy Points:
    0
    Hey Siegfried.

    What laptop? Acer or Asus?

    In both case, pop in the vista cd and do a repair of the OS.

    That might help.



    Boot your computer into safemode and download the WINDIAG tool link
     
  3. gengerald

    gengerald Technofile Extraordinaire

    Reputations:
    674
    Messages:
    1,961
    Likes Received:
    0
    Trophy Points:
    55
    Sorry, to clarify its a Dell Windows Media Center os desktop.
     
  4. yuio

    yuio NBR Assistive Tec. Tec.

    Reputations:
    634
    Messages:
    3,637
    Likes Received:
    0
    Trophy Points:
    105
    I'm no pro but I googled the exeception code above.
    http://www.updatexp.com/0xC0000005.html


    hope that helps!
     
  5. andyasselin

    andyasselin Notebook Deity

    Reputations:
    140
    Messages:
    1,690
    Likes Received:
    0
    Trophy Points:
    55
  6. swarmer

    swarmer beep beep

    Reputations:
    2,071
    Messages:
    5,234
    Likes Received:
    0
    Trophy Points:
    205
    Hmmm... a Google search for spndt.sys turns up a couple pieces of malware. Can you search your drive for this file and upload it to http://www.virustotal.com/ and see if anything flags it?
     
  7. gengerald

    gengerald Technofile Extraordinaire

    Reputations:
    674
    Messages:
    1,961
    Likes Received:
    0
    Trophy Points:
    55
    Wow, thank you for all this help. I will be doing every one of these and post back. Thank you so much. This computer went dead and it had a bunch of important docs on it, thankfully I got them off and used the evil windows sys restore, and now it boots up. Time for a whole security overall I think. :) Thank you again.