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    Symantec AntiVirus causes XP to hang after Startup Logo (Before Login)

    Discussion in 'Windows OS and Software' started by vas85, Oct 25, 2008.

  1. vas85

    vas85 Newbie

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    Hi All,

    I've looked high and low on the internet and can't seem to find any idea/tip/resolution towards the issue i'm currently presented with at work. SAV is causing XP after the Startup Logo to go to a black screen just before login and lock up it seems.

    A lot of our new T400 images running Windows XP Sp2 run fine under model 2765-2KM but the T400 6473-TBM is causing a lot of grief.

    I am able to log into the PC within Safe Mode, and after enabling the Windows Installer and VNC within Safe Mode I proceeded to uninstall it. Only problem being every other NB/PC within the company works fine with SAV Corporate 10.2 except this one particular model sofar. We've only had one individual NB of that model but the other T400's all work without hitch.

    Could there be a lot more to it than just the X4500 vs ATI that could be causing some issue?

    Anyone else ever experienced this? (While running a ping -t command on the computer, when attempting to boot it normally it wouldn't even respond with a ping, so the machine is hanging before even all the system services are loaded but looking within eventvwr.msc (event viewer) one of the 6 processes which none look suspicious is savrt.dll which would indicate the SAV Real Time scanner engine being loaded)

    Anyone have any idea's as to what I could narrow down to be the cause? (I'm pretty out of idea's)

    All help kindly appreciated!
     
    vas85, Oct 25, 2008
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  2. Hep!

    Hep! sees beauty in everything

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    Is there any chance there are two anti-virus programs on those computers? Perhaps that model came with a trial of something installed. Two AV's can make things painfully slow.
     
    Hep!, Oct 25, 2008
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  3. entropy.cz

    entropy.cz Notebook Evangelist

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    two AV's can cause operating system failures too, among others. :) making things slow is the better variant...

    one more theory: something in the startup may be detected by the AV, and therefore blocked. there are two possible reasons of such a situation - a) it is infected (a scan in the safe mode could help), b) it is a false alarm (you need to update to the fixed virus database version then).
     
    entropy.cz, Oct 25, 2008
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  4. vas85

    vas85 Newbie

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    Only a single AV Application is running as these were installed from fresh XP SP2 Corporate.

    Sounds interesting but where can I check for this as nothing seems to appear in the eventviewer?
     
    vas85, Oct 27, 2008
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  5. Guntraitor Sagara

    Guntraitor Sagara Notebook Evangelist

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    unless you don''t have a long period of subscription days left you cud still opt for another AV, avira maybe. I hated SAV even on an XP it was painfully slowing it down. Clean installed, Set avira, and got no more probs. :) Still avira in my Vista machine. :)
     
    Guntraitor Sagara, Oct 28, 2008
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