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    System stopped recognizing my CD/DVD drive

    Discussion in 'Windows OS and Software' started by Eagle97, Dec 15, 2008.

  1. Eagle97

    Eagle97 Notebook Guru

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    I have a HP dv9500z CTO notebook with 2Gb RAM using Vista Ultimate 32 bit with SP-1 (retail full) OS. The system no longer recognizes the existence of my internal CD/DVD drive, but it does see and operate my external drives. The drive spins if I insert a disc, but does not read or show up when “Computer” is selected from the start menu. Everything else still works. Can anyone help?
     
    Eagle97, Dec 15, 2008
    #1
  2. McGrady

    McGrady Notebook Virtuoso

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    Check device manager. Do you have a question mark on your cd drive?
     
    McGrady, Dec 15, 2008
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  3. Shyster1

    Shyster1 Notebook Nobel Laureate

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    Does anything show up in the device manager, such as a yellow warning triangle icon affixed to the listing of the CD/DVD drive in the list of devices?
     
    Shyster1, Dec 15, 2008
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  4. Eagle97

    Eagle97 Notebook Guru

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    YES. It does show a conflict. Should I remove and reinstall?
     
    Eagle97, Dec 15, 2008
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  5. McGrady

    McGrady Notebook Virtuoso

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    try updating or reinstalling.
     
    McGrady, Dec 15, 2008
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  6. Eagle97

    Eagle97 Notebook Guru

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    Thanks. I will try that & let you know.
     
    Eagle97, Dec 15, 2008
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  7. N1MBL3

    N1MBL3 Notebook Consultant

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    What's the conflict? It is strange that there would be something like an IRQ conflict for a CD-ROM drive.
     
    N1MBL3, Dec 15, 2008
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  8. elijahRW

    elijahRW Notebook Deity

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    Try taking your optical drive out, then restart the pc, then shut it down, and put it back in and reboot.
     
    elijahRW, Dec 15, 2008
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  9. Shyster1

    Shyster1 Notebook Nobel Laureate

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    First, see if you can get more detail on what the conflict is, and some idea of what's causing it.
     
    Shyster1, Dec 15, 2008
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