Thinkpad XP Pro sp2 hang on shutdown

Hi there. I recently ordered and received a Thinkpad T61 with the cheapest OS option, Vista Home Basic. I have MSDN and own a copy of xp pro, which I've slipstreamed with T61 SATA drivers and sp2, along with some other customizations. I installed XP successfully and installed all drivers available from Lenovo ( http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-67853) but something is amiss.

The notebook hangs on shutdown / restart and standby. When restarting, it will close all programs, print the "Save Settings ..." message, print the "Windows is Shutting Down ..." message, and then the dialog box goes away and the touchpad stops responding. There is no disk activity, caps lock won't work, and ctrl-alt-delete doesn't work; the box will sit in this state for an indeterminate period of time.

I've checked Windows logs for some details about what might be happening, but I think it hangs after the system stops writing to the logs. I've also searched around on forums, etc. but can't find any other clues. Does anyone have any ideas about this? Thanks in advance for any help.

As a side note, the device seems really well-built and gets the job done. If anyone has questions about my experience with it (battery life, etc.) I'm happy to provide details.

 

Maybe it has something to do with a corrupt install because of the slipstreaming.

 

try going to msconfig and cleaning up your startup items.

 

If you can't find anything out of the ordinary, you might want to try slipstreaming XP just with SP2, then installing XP. Install the SATA drivers during the boot process. Once XP is installed, install the Lenovo drivers.

 

dyebyu,

Try doing this it might work;

Start Regedit and navigate to
HKEY_LOCAL_MACHINE\Software\Mi... NT\CurrentVersion\Winlogon
Set the value of PowerDownAfterShutdown to 1

Hope it helps.

 

Got the exact same problem.

Ordered the system with XP Pro, but since it was loaded with junk to begin with, I decided to go for a fresh installation of XP SP2 (MS CD, no slipstreaming). Afterwards, I installed the drivers from Lenovo's website.

Shut down / restart / Hibernate / Standby - all freeze with the same symptoms described by dyebyu. Other than that the system seems to be working fine.

I suspect this has to do with the power management driver (I'm not 100% sure, but I think the problem started after installing that driver). However, uninstalling it doesn't seem to help.

Tried the previous suggestions - didn't work for me. Any more ideas?

-----------------------------------------------------------
T61, T7300 ,14.1"WXGA+, 120 GB, Intel GMA X3100 GM965

 

Glad im not the only one having issues with these F@!%$ lenovo's although im sorry you share my frustration.

We have just purchased 4 x IBM / Lenovo R61, all with Vista, and I have been trying to remove this Vista virus all week. I spent 3 days straight and re-loaded with XP SP2 4 times, and have the machine freeze on shutdown and reboot almost every time.

At first I thought the issue was linked to the Intel Chipset driver version x.x.1012 which IBM pre-packages, so I tried the Intel version 1014 (only available from Intel not IBM) this seemed to fix the problem, until I loaded the power management drivers on also, then it started freezing yet again.

I have a feeling it is a combination of the power management driver and/or the Intel Chipset drivers. I have since learnt that all our z61m notebooks share the same issue, when our development team tried unsuccessfully to load Win XP onto that model also. So we are all using Vista. (It seems IBM does something very tricky with their pre-loaded Vista image) to get it to shutdown successfully.

Sorry I cant be much more help but confirm the problem and tell you im going to be stuck with the factory Vista installation, and am very un-impressed.

 

I am having the same problems. I thought I had it figured out. On my second time trying to install XP I noticed that when I installed the Amtel TPM (sp?) drivers the hanging started. I went into the device manager and disabled it, and the problem went away. Then I left my machine on overnight downloading xp updates and the problem appeared again.

 

FYI if I reboot into safe mode and then restart the machine reboots ...

 

I just did a restore point to right before I did the xp updates, and my machine now reboots ... gonna try and install one update at a time and see if I can pin it down.

 

I don't know if you guys have the integrated webcam but when I install it, that causes the problems. Gonna try installing some more updates and then see if the problem crops up again

 

Good job msteudel!

I never would have guessed it's the webcam..... Disabling it in device manager indeed does the trick!

Trying different drivers now to see if it's possible to bring it back to life.

 

That Atmel TPM does ring a bell as being around a similar time I encountered issues. Although I kept rebooting every time twice after installing each driver, and probably didnt take the webcam that seriously and installed it with a few other things all at once. If its the webcam at fault you have done well.

Im tempted to wipe Vista and try this again after re-enabling the lenovo partition with the lenovo tool, if anyone noticed they lost the option to press F11 on bootup for recovery. Download the tool - Lenovo case migr-54483.

 

Thank you all very much for your replies. I echo the sentiment of a fellow poster in this thread: it's unfortunate that we are all experiencing this problem, but I feel less insane knowing that it's a problem shared by others.

After weaseling the machine around for a day or two I installed a copy of Vista Business and the MSDN development stuff that I needed so that I could get some work done. (I tried Vista Ultimate first, but it was bloated and slow. I would recommend that no one ever bother installing it ). Unfortunately, Vista, SQL server, IIS, and Visual Studio are such pigs that I couldn't retain my troubled copy of XP, which is unfortunate. This version of Vista is nearly usable, but I am still pining for a the faster, more familiar environment of customized XP SP2. In a week or so I'll try to install it again, this time taking care not to install the camera driver and paying special attention to the TPM and power mgmt drivers. Thank you again for all of your help on this issue.

If it is helpful to anyone, I've recorded below some of my methods for moving os's around without destroying data. Most people don't have linux servers lying around, so this might not actually be that helpful, but I am posting it in case someone can find it useful.

- I found it a pain in the butt to install XP SP2 because the XP disc doesn't contain the SATA drivers for the notebook and hitting F6 (or whatever) during Windows installation to load the drivers doesn't work unless you, unlike me, have a floppy to use with your newly-purchased notebook. It's too bad Windows setup doesn't know about usb drives .

I worked around this by slipstreaming the drivers into XP. This can easily be done with a handy, free, utility called "nLite" 1.4: http://www.nliteos.com/. The program has a handy wizard that prompts you for necessary information (including a step to slipstream drivers into the installation) so it's pretty easy to use. At the end you can have an xp install disc with the latest security patches, the right drivers to get started, and missing pesky programs like windows messenger and outlook express.

- Before I installed xp sp2, I backed-up the entire stock drive. I figured that I didn't want to blow away Lenovo's stock setup since I paid for that OS and everything. I booted a linux server of mine (we'll call it "B") and created an NFS share on B. I booted Knoppix (self-contained linux on cd and dvd) on the notebook (we'll call it "A") and mounted the nfs volume with something like "mount -t nfs [IP of B]:/mnt/share/lenovo_backup /mnt/share/B". I then used the "dd" command to do a bit-for-bit backup of the whole drive (this command is executed on A from a terminal in Knoppix): "dd if=/dev/sda of=/mnt/share/B/lenovo_stock_backup.img bs=30728". The "if" switch in the previous command specifies the whole drive -- including all partitions and MBR -- as the input for the command, so the resulting file "lenovo_stock_backup.img" will be as large as the entire drive in your notebook. It can be restored with the dd command too: "dd if=/mnt/share/B/lenovo_stock_backup.img of=/dev/sda bs=30728".

(after writing this I realize there is probably a better explanation out there that I can simply link to; here's one I found that seems to cover everything: http://www.linuxweblog.com/dd-image).

Hopefully these instructions will be helpful to some. I find that moving around OS's and backing up whole drives are essential tasks for me to manage my systems, but the methods are not easy to learn sometimes. I think Microsoft, etc. benefit from irritating people into trying new OS's and from keeping people ignorant about making system backups.

If anyone wants more specific instructions or could use help with any of this basic stuff, I'm happy to help. Email me at 'spam at divisive dot info' or post here and I'll work out some instructions. Please mention that you read this thread so I know what we're talking about . Note: if you're viewing this thread more than six months from the time it was started, the aforementioned email account will probably have been shut down. Sorry for the trouble.

-mike

 

OK, after fiddling a bit with my z61m, i have the solution....!!!

The problem is with the web camera drivers... If you don't install the lenovo drivers for the camera then you won't have any problem at all !!! If you did install them, just disable the camera in the device manager and your laptop will shutdown & restart as before!!

But if you need to install them, then there is only one solution...
You must apply a certain hotfix from microsoft, called KB909667 (google it!)
The problem is definitely in the web camera drivers in combination with a stream.sys file from WinXP SP2 !!!
Stream.sys must be version 5.3.2600.2790 or higher for the lenovo camera drivers to work correctly and let the system shutdown !!!
Unfortunately they don't give the hotfix, you have to request it !!
BUT, you can also find it in the sony vaio site (it's exactly the same hotfix as from microsoft!):
h**p://esupport.sony.com/US/perl/swu-download.pl?mdl=VGNUX180P&upd_id=2228&os_id=7
(update: the above link has afile that only works on vaio models!!! see below for another correct link!!!)

Glad i could help!

 

Thanks!!

KB909667 is indeed magic word (string? )

The VAIO fix didn't work for me ("This update is not intended for use with your computer model"), but I found the hotfix here:
http://hf.xable.net/index.php

Finally.... after a month of waiting for it to be shipped, and after ten days of fighting with windows my T61 is operational. Now lets see how much Fedora Core 7 likes this machine

 

You are right the vaio file doesn't work .. I myself downloaded the hotfix from microsoft premier support (i'm a member) , so i didn't check the vaio file...

Nice link the one you provided though.. most of the hotfixes that ms won´t give out free are there...

 

Hi everybody.
I’m new here, and I have just bought a R61 and I have find myself in trouble.
Since I didn’t won’t to use/have default Vista business, I had it removed, and uploaded XP Pro, from my old one.(licensed one!)
And now, the ‘fn’ keys and ‘ctrl’ keys are not working. Is this Lenovo bug or MS bug. How can I fix/repair this problem?

Tnx in advance.
B.R.
Bob

 

Hi guys, i found myself crazy with this same problem, and the fix for me was the User Profile Hive Cleanup Service that you can download it from microsoft at:
http://www.microsoft.com/downloads/...6d-8912-4e18-b570-42470e2f3582&displaylang=en

greetz.
pandearroz.com