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    Vista DVD arrived scratched

    Discussion in 'Windows OS and Software' started by GoodToGo, Nov 17, 2008.

  1. GoodToGo

    GoodToGo Notebook Consultant

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    I ordered a new OEM Vista Ultimate 64 DVD and it arrived scratched :rolleyes:

    What are the courses of action available?
     
    GoodToGo, Nov 17, 2008
    #1
  2. vinumsv

    vinumsv MobileFreak™

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    Contact the Vendor and ask them a replacement , I am sure they will do it :D
     
    vinumsv, Nov 17, 2008
    #2
  3. flipfire

    flipfire Moderately Boss

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    How badly scratched is it?
     
    flipfire, Nov 17, 2008
    #3
  4. I♥RAM

    I♥RAM Notebook Deity

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    If it doesn't work use Brasso to heal it.
     
    I♥RAM, Nov 17, 2008
    #4
  5. GoodToGo

    GoodToGo Notebook Consultant

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    The scratches are pretty bad and I was under the impression that once you open the seal, you can no longer return it...sigh...
     
    GoodToGo, Nov 17, 2008
    #5
  6. Greg

    Greg Notebook Nobel Laureate

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    Ask them to send a replacement. Also, you can (for $10 or so) order replacement media from MS.
     
    Greg, Nov 17, 2008
    #6
  7. adesai

    adesai Notebook Consultant

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    You shopuld also be able to download it online as well. Atleast with Office, etc you can download the install files and then use your key to activate it.
     
    adesai, Nov 17, 2008
    #7
  8. Harper2.0

    Harper2.0 Back from the dead?

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    Microsoft no longer has the downloads for the Vista discs. So your best bet would be the replacement media as suggested above.
     
    Harper2.0, Nov 17, 2008
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  9. GoodToGo

    GoodToGo Notebook Consultant

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    Got in touch with mwave, they are sending out a replcement DVD. Interestingly, MS refused to replace it or offer a download link for it since I am a dirty OEM customer.
     
    GoodToGo, Nov 18, 2008
    #9
  10. ScuderiaConchiglia

    ScuderiaConchiglia NBR Vaio Team Curmudgeon

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    No, they refused to replace it because they sold the OEM copy to a distributor who sold it to you. It is the distributors responsibility to replace it and then return it to MS. MS is then responsible to replace the distributor's media. Technically you are not Microsoft's customer in this transaction.

    Gary
     
    ScuderiaConchiglia, Nov 18, 2008
    #10
  11. Shyster1

    Shyster1 Notebook Nobel Laureate

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    It has nothing to do with your bathing habits (or lack thereof :D). Under the Microsoft licensing structure, Microsoft licenses the OS to the OEMs under a license that includes a limited right to sublicense the OS on to end-users (e.g., you). In that instance, your relationship is not with Microsoft but rather with the OEM from whom you sublicensed the OS; accordingly, you have to look to your OEM, not Microsoft, to replace the physical media you received along with your sublicensed copy of _Vista.
     
    Shyster1, Nov 18, 2008
    #11
  12. ScuderiaConchiglia

    ScuderiaConchiglia NBR Vaio Team Curmudgeon

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    Is there an echo in here? ...big ol' grin...

    Gary
     
    ScuderiaConchiglia, Nov 18, 2008
    #12