Vista and Debugging tool from microsoft...

So i got my Dv6500t (VISTA HOME PREMIUM) and did a clean install on it. its been fine for the first few times when i boot the computer. but just recently a blue screen occured.... this is what happens...

1) i push the power button to start up
2) it boots all the way through to the log in password input.
3) i type my password and i get logged in
4) after 30 seconds of doing whatever it is that i do, i get blue screen...

the problem is that there is so much text on that blue screen that i dont have the time to read it all before it AUTOMATICALLY SHUTS MY COMPUTER DOWN. i dont know when it will occur again and i dont even remember what it says...

its just a blue screen... with a buhcn of white text. it give me about 10 seconds and then it shut my computer down!!!

when it boots up again, everything is fine. i get this message....




can someone tell me what it is all about? i dont even know if this is the boot screen of death....

i got my computer about 2 weeks ago from HP. this is my system's information if anyone needs it...

















i also downloaded a debugging tool from microsoft http://www.microsoft.com/whdc/devtools/debugging/debugstart.mspx
but i dont know how to get it to read the two DUMP FILES inside the MINIDUMP folder.... can someone help me out?

 

While I admire your tenacity, learning to debug Windows is not something you are going to pick up in a couple hours....

Press START, choose CONTROL PANEL, click the SYSTEM icon.

In the System Window look on the Left hand side of the window and you will see a list of options. Click on the ADVANCED SYSTEM SETTINGS option

Because Computer management requires administrative privileges you may find the the User Account Control will pop up. If it does then enter the required information (if you are not the administrator) or, if you are the administrator, click the Continue button

In the ADVANCED SETTINGS window look for the STARTUP AND RECOVERY section and then click the SETTINGS button

In the STARTUP AND RECOVERY window look for the section marked SYSTEM FAILURE and remove the 'tick' mark from the 'Automatically Restart' option.

Now press OK button

Next time windows hits the blue screen error, it will stop (not reboot)

You will be able to see the blue screen info, and hopefully it will tell you where the error is occuring.

A 7E blue screen is a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED error, and while it can be many things, it is often a driver issue.

when the blue screen occurs, it will say something like 7e occured in

?????.sys

What is the ????

8/ Finally click the OK button on the System properties Window and then close the system window.

 

Sounds to me like a program that's not compatible with Vista is trying to start up. I'm not familiar with that tool, so I'll just tell you what I would do:

Click Start
On the search box, type eve
On the start menu, you will see something that says Event Viewer.
Click it.

On both, Windows Logs, and Application and Service Logs, look for errors that happened at about the time you got the blue screen. The error description should tell you the name of the process that caused the error.

 

thanks! i will i did what you just did and i will try to find out what is the problem. i might even take a picture of it with my camera and post it up here.

it may be a driver issue do you think? because i did install a tweaked nvidia driver for my 8400M gs card from laptop2go.com

what do you think?

 

There's a couple of things you need to do:
1. get it to stop automatically restarting
- if it crashes, it should bring up an option menu (start normally, safe mode, etc.) there should be an option to stop automatically restarting, do that. Then it will stay at the BSOD.
2. copy down the information from the BSOD, most specifically, what type of error you are getting as it can shed much light on what's wrong (almost the same thing can be done going through event viewer as daniel_g said).
3. what have you recently done? Did you install a new driver or piece of hardware, etc.. If so, uninstall/remove it and see if that fixes it.

 

let me try to revert back to my original nvidia driver from HP adn see what happens

 

i just got that blue screen once again from the same procedures. i boot all the way up and onto my desktop when all of a sudden.... i get this screen...



its a STOP 0x0000008e error/....

and according to http://support.microsoft.com/kb/315335....


CAUSE
This behavior may occur if one of the following conditions is true:
• One or more of the random access memory (RAM) modules that are installed on your computer are faulty.
• The RAM configuration is incompatible with Windows XP

 

Was that with the original nVidia driver? Or the other one?

 

its not caused by the nvidia driver anymore. its probably a RAM problem and i know it cant be caused by any sort of virus. i want to run memtest but i dont know how to... anyone able to help?

 

hold on, the link you provided is for Windows XP.
A Stop 0x0000008e for Vista may be a totally different thing, in fact, your error includes additional parameters(the other 4 numbers).

In other words, your error is not 0x0000008e, but 0x0000008e(param, param, param, param).

For example, this is what it means in Windows 2000: http://msdn2.microsoft.com/en-us/library/ms819238.aspx

I'm still not sure what it is under Vista(I'll keep looking), but do try to remove the driver. Try booting in safe mode if booting in normal mode does not give you enough time..

 

thanks daniel... ill try looking up on more information....hummm... i wonder what it is...

 

The best I could find:
http://www.techspot.com/vb/all/windows/t-65086-Stop-Error-0x0000008E-Need-Help.html
The guy never posted back, and he said he would do so if the display driver wasn't the problem.

Do you get the Blue screen of death in safe mode? If you do, then perhaps it is memory related, if you don't, then it's a driver issue(Windows uses standard microsoft drivers in safe mode).

 

the blue screen is randomly appearing at certain points. but just this past hours ive restared again and again and no blue screen (yet). hopefully it was the nvidia driver that i tried to install. if it occurs again, ill update this. thanks daniel!

 

1. Download and install the 32-bit or 64-bit debugging tool, depending on what type of Vista you have, from this page.
2. Press Winkey+R -> sysdm.cpl -> click Advanced system settings -> click Environment Variables -> edit the PATH variable under System Variables and add %programfiles%\"Debugging Tools for Windows" (or whereever you installed the debugging tool).
3. Reboot.
4. Download and copy the makedumplog.bat file to %windir%\system32 or %windir%\Minidump.
5. Run Command Prompt under Administrator mode (click Start -> Programs -> Accessories -> right click Command Prompt -> click Run as administrator).
6. Type "cd %windir%\Minidump" and enter, then "makedumplog [filename]" and enter to create a readable log file.

makedumplog.bat:

Code:

@echo off
if "%1"=="/?" (
	echo Creates a verbose log from a *.dmp minidump file and saves it in %windir%\Minidump as [filename].log
	echo.
	echo Usage: makedumplog [filename]
	goto:eof )
if "%1"=="" (
	echo Error: No dumpfile specified.
	goto:eof )
if exist %1 kd -c "!analyze -v;q" -y srv*c:\symbols*http://msdl.microsoft.com/download/symbols -i %windir%\i386 -z %1 > %windir%\Minidump\%~n1.log
if not exist %1 echo Error: Dumpfile does not exist.