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    Vista not loading

    Discussion in 'Windows OS and Software' started by wallyy, Jan 23, 2008.

  1. wallyy

    wallyy Notebook Consultant

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    You guys help please!!! I turned on my laptop today and Vista won't load up! It shows the screen with the bar loading, then when that goes it just sits there at a black screen.

    Help please?
     
    wallyy, Jan 23, 2008
    #1
  2. Lithus

    Lithus NBR Janitor

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    Start in safe mode and see if/where it hangs.
     
    Lithus, Jan 23, 2008
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  3. wallyy

    wallyy Notebook Consultant

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    Can you tell me how to do that?
     
    wallyy, Jan 23, 2008
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  4. Lithus

    Lithus NBR Janitor

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    F8 at boot, select Safe Mode.
     
    Lithus, Jan 23, 2008
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  5. wallyy

    wallyy Notebook Consultant

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    It won't start up with Safe mode either :( OMG this is happening at the wrong time.
     
    wallyy, Jan 23, 2008
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  6. Lithus

    Lithus NBR Janitor

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    Use recovery discs or a recovery partition if you have one. Use a OS install disc if you don't.
     
    Lithus, Jan 24, 2008
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  7. Knightendo

    Knightendo Notebook Consultant

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    Yes. The vista dvd has a utility that can help you resolve any issues..
     
    Knightendo, Jan 24, 2008
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  8. wallyy

    wallyy Notebook Consultant

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    Ughhh i can't find any CDs that came with the laptop.
     
    wallyy, Jan 24, 2008
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  9. lokster

    lokster Notebook Deity

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    lol did u do anything that would make the laptop hang like that?
     
    lokster, Jan 24, 2008
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  10. wallyy

    wallyy Notebook Consultant

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    No! Well, it had this message that said "There's a message from a program that you can't view. Click here to read the message" So i tried to "read" the message but it only opened AVG and did nothing. So i exited but it wouldn't go away. It kept popping back up. So i thought I would just restart it, then this happens.

    I found the stuff for my laptop, and it only had a paper that says "Burn your own recovery" ... umm, too late?
     
    wallyy, Jan 24, 2008
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  11. mr.bobharris

    mr.bobharris Notebook Consultant

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    what laptop do you have? most companies have a key combination to use during boot to do a diskless factory restore. you'll lose everything, but it'll probably work again. now you now that external drives and windows backup are your friends.
     
    mr.bobharris, Jan 24, 2008
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  12. wallyy

    wallyy Notebook Consultant

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    HP Pavilion dv6345us
     
    wallyy, Jan 24, 2008
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  13. wallyy

    wallyy Notebook Consultant

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    OMG i'm trying to call HP and it won't connect!!!
     
    wallyy, Jan 24, 2008
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  14. mr.bobharris

    mr.bobharris Notebook Consultant

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    hit f11 when booting, if you still have your recovery partition, this should bring you to a restore screen. it'll restore your computer to the way it was when you got it. you will lose everything, use this only as a last resort. best of luck, and may the force be with you.
     
    mr.bobharris, Jan 24, 2008
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  15. wallyy

    wallyy Notebook Consultant

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    I'm on the phone with HP and that's what he told me to do, i don't have any restore points, so he put me on hold to check his "resources".
     
    wallyy, Jan 24, 2008
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  16. wallyy

    wallyy Notebook Consultant

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    Okay so he just made me go into the BIOS setup utility, then told me to run the Primary Hard Disk Self Test, which i did then it said "Test status: #1- 07 Fail" and now he's saying he's gonna send me a new hard disk =/
     
    wallyy, Jan 24, 2008
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  17. lokster

    lokster Notebook Deity

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    sounds like spyware infected your computer.
     
    lokster, Jan 24, 2008
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  18. kedu

    kedu Notebook Guru

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    That's not spyware, the problem is with an older version of AVG, I had the same problem at random times and it was caused by AVG itself which wasn't entirely Vista compatible. The new version has no such problems. It's just a coincidence, your hard disk has failed if you can't even use factory restore.
     
    kedu, Jan 24, 2008
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  19. wallyy

    wallyy Notebook Consultant

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    Yeah I figured it was just a coincidence. I mean I didn't do anything wrong to get spyware, if you know what I mean :)
     
    wallyy, Jan 24, 2008
    #19