Waking computer from sleep

I recently acquired an Asus GL503VS and am extremely in love with it. Unfortunately, I have run into an issue when waking my computer from sleep. The backlight of the screen turns on. It's black, but you can see that it is lit up... if that makes sense. However, the screen never loads up the desktop/login screen. I end up having to turn the computer off and on again.

Sometimes, when I turn the computer off and on again the Asus ROG BIOS splashscreen will turn on, but the login screen will not pop up. It goes to the black screen mentioned before.

Does anyone have any ideas what would be causing this? Do I need to do a fresh install... would that even help?

*note* This behavior does not happen 100% of the time, but it is often enough for it to be a nuisance.

 

Probably a graphics driver issue, what's your driver version?

I wanted to check if your laptop still uses a utility called ATK Package as that needs to be up to date as well but the driver download site is not showing me any drivers: https://www.asus.com/uk/Laptops/ROG-STRIX-GL503VS-SCAR-Edition/HelpDesk_Download/

 

This is a known bug from windows 10.

basicially your storage drive is stuck in sleep mode.

 

Never happened to me and I've been using every single build of Windows 10 ever since Threshold 1 but all my drivers/BIOS are always up to date

 

Try turning off fast/quick startup in power settings and reboot and see if it helps.

John.

 

My drivers should be up to date... but I recently downloaded drivers to enable my ability to use Tensorflow more efficiently, so we will see if that's what's causing the issue.

I also turned off the fast/quick startup, so hopefully we can figure this out.

Thanks guys!

 

Are you on Windows 10 1803? If yes, so i am, and i'm experiencing something similiar. Screen goes black for some time and then the laptop reboots, basically it just BSODs saying dxgmms2.sys is the cause of it. This started happening only on the latest version of windows for me, reinstalling the drivers with DDU didn't help either.

Use bluescreenview and check if you have any memory dump.
https://www.nirsoft.net/utils/blue_screen_view.html

 

Same here I get that as well and M$ should fix this problem. It drives me nuts when I can't turn on and worse if you left something running when it does this you have no idea what happened to whatever you had opened. My only fix was to keep my torrent program just idling to prevent it going into COMA status.

 

Just thought I'd say, I think this did the trick. It's been a few days since I've run into the issue. It also seems to have fixed the problem of my laptop shutting down when it's supposed to be asleep.

Thanks!

 

Well to tell back with this latest Windows 10 update and with working image I left my computer on and it went to sleep and after 12 hours I was able to wake it up. So I am on guess those times that I used it could've corrupted something to cause it not wakeup. But I see how this latest update goes and what it was suppose to fix.

 

So far the reboot with working image and updates have not left the computer in a comma state so far.

Well a few days ago my computer did a sudden reboot and now if I let it go to Auto sleep I had to today force restart so looks like I will have to reimage and update to get rid of that Auto Coma problem. Looks like if Windows Updates and reboots unannounced that will cause your system Auto Sleep problem. I'll redo my Restore to fix that problem again.

Now with the latest Tuesday Oct update my computer goes to sleep and then make a hard right to Comatose Hibernate and I can't wake it up now. I know with the previous Windows update it was working just fine and now it goes into comatose status when it goes to sleep while idling.

 

Now with the latest Tuesday Oct update my computer goes to sleep and then make a hard right to Comatose Hibernate and I can't wake it up now. I know with the previous Windows update it was working just fine and now it goes into comatose status when it goes to sleep while idling.

 

Well I redid the image again and reinstalled one piece of software I had some issue with and so far leaving it idle to hibernate/sleep over night it seems to come back when waking it back up without problem so far.

 

Ok here's something I finally had to resort to so that I could stop my computer from going into coma everytime it hits hibernation mode. Took a screen shot of what I did and I test this out to see if that has any better results.

I changed the power advance options to where the "Hybrid Sleep" was to disable to see why it was going into comatose state.

https://www.4shared.com/photo/4fhEIa6Vda/power_options.html

 

Ok I made the change and re-saved a clean image and then loaded and ran programs as usually and left to run over night on idle to test if it worked correctly. And so far the first idle to sleep to off hibernate cambe back up with a press of the space bar and logged in and open Browsers and Apps were as before. So at this point I let it do it more but sounds like the Hybrid sleep might be the cause why it can't work correctly but I keep asleep longer then a day as from idle to hibernate and see if it really can wake up without force restart.

 

My problem was 2 fold, My computer would not wake from sleep, also it would not power off after it shut down, I searched for months for a answer.

Some people have the sleep problem, and disabling fast startup fixes it for them, I do this in windows and in the bios.

I also have to replace the "Intel(R) Management Engine Interface" driver, I have been doing this for years, every time a new version of win10 comes out and i do a clean install i hope the problem has been fixed, I keep thinking the sleep problem has been fixed and then i cannot wake my computer from sleep and i have to force a hard shutdown.

So i have been using an alternative version of the "Intel(R) Management Engine Interfac" driver and it fixes my problem.

John.

 

Now I got it running for a couple days idle to sleep to hibernate and a press of the space bar gets to the login screen. So either that hybrid options is faulty or just plain not working as it should. And disabling it helps the computer go to sleep and then to hibernate mode without problem and waking up isn't having to restart the computer.

 

Update beeing running this configuration for a week now and it seems to go to sleep and hibernate and then the process to wakeup with keyboard press is working good. But I also found out a txt to voice program if left running overnight and reading back if left on and then close and then letting the computer go to sleep fails to wakup and must "restart" but after that everything will work as before. So seems like that program for whatever reason seems to affect the sleep/hibernate to wakeup process. But rebooting after that seems to clear up the problem.

 

Update to computer going to sleep and or hibernate and not coming back. Beyond my disabling the hibernation cycle I notice something odd. If I did any kinda of software update without rebooting when the system goes to sleep that I can't wake the computer with simple keyboard spacebar tap. I know this to be true because after doing a "Force" restart if I let it stay idle again it goes to sleep and wakesup with keyboard spacebar tap. So I think with this newest O/S update something in the O/S seems to not work correctly unless you restart for any software updates that you do that is outside of the Windows update. So now I am learning if I do any 3 party software updates or install to close all apps and restart and start them again. This sounds like doing updates outside of the Windows update seems to screw up the sleep and wake mode on the O/S side. I test this more but this situation has happened more then a few times to me and I am starting to suspect this is something were not being told about.

So goes like this: If your updating 3rd party software
1. Install that software
2. Close all opened apps and software
3. Restart
4. Continue doing as before
5. Let it go to Sleep to test
6. Press keyboard SpaceBar to wake up
7. If this work then that means any 3rd party software install outside of Windows Update "NEEDS" to be restarted to prevent Sleep mode issues.