What caused this error: "Unmountable Boot Volume"?

Hi Guys,

I need your help about this error that occurred on my sister's PC. She said that it all happened the other day when she was just working using MS Office when suddenly the PC hanged and there's nothing else to do but reboot, then the error came (see attached snapshot). Hse tried to boot thru safe mode or command prompt, still the same, she always end up on this error.

Her PC is quite old running Athlon XP...any help is much appreciated.

Thanks in advance

 

This should help explain and solve your issue:

http://support.microsoft.com/kb/555302

 

The hard drive is failing

cheers ...

 

Hi David and qhn, thanks for the replies. Actually my sister already tried the suggested solution from micrisoft but still the same. Her worst fear might be true and qhn might be right, her HD is already dead...

I think there's no more hope in recovering her files...

Thanks for the help...

 

My daughter had a similar problem a while back - used Puppy Linux live CD (boots into RAM) to pull many of the files off her computer before the hard drive completely failed. Puppy Linux is simple and intuitive to work and a very small file to download and burn to an ISO.
Hope that will assist.

 

Try reseating the drive, change the cable/connector if you can.

 

Hi flipfire, she already tried it last weekend, reseating and changing the cables and wires, unfortunately, it didn't work, thanks for the suggestion thou

Hi J&SinKTO, I'll inform her about this one, Thank you for the suggestion.

Thank you all for the suggestions, I will post what will be the outcome of this...

 

Perhaps get an enclosure, take the drive out put it in the caddie and plug it into another computer, hopefully get the files of.

 

^^ and as long as you dont have a Windows login (and password) of the old drive. If yes, it will be pain, when the files are situated under Windows "My Documents".

cheers ...