What is this Event ID 10 error?

I noticed in Event Viewer I have a lot of Event ID with this message:

What is this and how to get rid of it?

Would this have anything to do with the fact that my laptop is overclocked from 3.8 GHz. to 4 GHz.?

 

It could be the OC, you could try running for a while without the overclock to see.

 

confirmed, it was indeed from that 200 MHz. overclock of the Alienware OC Level 1

no more overclocking for me

 

I strongly suspect it's because the factory OC used incorrect settings or too high of a voltage. I'm sure you'll get lots of helpful advice on how to properly OC your 4810MQ on the Alienware forums.

 

Update, even without overclocking, and on another fresh Windows 7 Installation, that error is back, I don't know what else to do. I didn't even do any system tweaks.

 

From what I have seen across the web is that the CPU is causing the issue at low level cache. While the CPU might have been that weak it is possible the OC could have toasted the CPU. I am not there so there is no way to say this is a 100% certainty but it looks to be the case. To be sure though check your CPU in device manager, be sure the drivers are correct.

 

Nothing weird in device manager, I don't get any errors, but this thing is bugging me. I would like to properly fix this while my laptop is under warranty. Heck I'd ask for a replacement of the CPU but want to make sure that I won't be getting the same issue with another CPU is if it's not the CPU.

 

That is why there is factory support, give them a ring to let them determine the issue and replace the CPU if need be.

 

You might want to post about this in the AW forums to warn people about potentially damaging their CPUs with the factory OC.

 

I really don't think it's damaged. I reverted the OC back to 4 GHz and haven't seen this error today. Additionally, when running a PassMark CPU Performance Test. my CPU beats all others in its category. I'll keep monitoring to see what triggers this error. Might be related to heat as well....will have to check....

 

Do not give up on overclocking Try again with xtu

I've tried to warn people against garbage overclocking profile from Dellienware

 

The thing is if it errors at stock clock. So long as stock is stable the CPU should be OK and it may be time to look elsewhere.

 

been running on a new format of Windows 7 @ the overclocked 4 GHz for 48 hours now and the error didn't appear. The only thing I did different this time is I didn't install AlienAutopsy but really I don't know what was triggering that error.

Oh and something else I did differently, The Samsung Magician OS Tweaks, I used to always choose reliability, this time I chose Performance instead.

Mind you, even without applying any Samsung Magician OS tweaks before the error was coming but maybe the Performance OS Optimization tweaks does something to the cache settings that prevents this error? who knows.

 

There used to be, buried in the registry, OS settings for L1, L2 and even L3. If the Samsung magician is trying to set these improperly then it could well be your issue. As an example having it set to reliability could just make it think the L1 is smaller, or larger, than it is then executing code it is waiting for a result from speedy L1 where the code is stuck in L2 or visa versa.

Edit; from the web page

So it effects data access across the PCI bus to the SSD, easily it can cause your errors.

 

Thanks for this analysis bro. But it seems when set to the OS Optimizatoins = Performance my issue is gone.

As I said, even without applying any Samsung Magician OS Optimizations, the error came up, somehow, setting it to performance, resolves the issue.

Wish I had more detail but I'm a noobie when it comes to these things

 

OK but was it installed with no optimizations applied?

Edit; it could be that it works as a ram cache, this where reliability forces direct r/w from the PCI device to CPU and performance forces r/w to ram without flushing the ssd. Sorry trying to explain without getting to tech for the casual users lurking.

 

I do not think that The Samsung Magician OS Tweaks and AlienAutopsy is the source of error, when I use both of these programs themselves. Have you checked in the Alien autopsy (If you have it installed) under the tab control? I use AlienAutopsy often to check for changes (error) in the tab control. :thumbsup:

 

now that I have AlienAutopsy uninstalled I no longer have that Cache Error as well. So it coul be one of 2 things that was causing it:

1) AlienAutopsy

2) Default Windows Settings, where in this case, Samsung Magician's Performance OS Tweaks fixed the cache problem

 

The error came back again, so I requested for a CPU replacement from DELL and sent them the screenshots. Let's see

 

Hi
Dell will sure wait to replace the processor, they'll probably try to replace the heatsink and fan first. I argued with Dell to make the switch to a new processor as the one I had never managed to complete a Cinebench 11.5 test. Dell would replace the heatsink and fan instead. They tested ePSA test and said everything was fine. I tested instead Cinebench 11.5 and laptop crashed. It was first then they would switch processor. They did not have my i7-4900mq in stock and they said I had to wait a bit. I asked if they had an extreme processor in stock that I could get instead, and they said they had one. That's why I have a i7-4930mx now and that works brilliantly on my Alienware 17.
Remember and run real benchmark tests instead of nonsense ePSA test technicians coming to and run on your laptop

 

wow! that's one heck of an upgrade bro!!

 

It was not so easy and get Dell to accept it, but when you have paid for Dell's extra service they must deliver to the end

 

Hi Ferris23, Im getting exactly same errors in event viewer, i have i7-4800mq. How does it look like after CPU replacement ?

 

Still didn't receive the new CPU bro, they have no ETA on the arrival date

I'll update this thread once I get it to know if this is a hardware problem with the CPU or is that something normal that we have to live with

 

Strange that there are now two pieces i7-4800 series processor that can give the same error.

 

mine is a 4810

did you check your event log to make sure you don't have it as well? check the section of errors

 

I have no such trouble With my overcloked processor I7-4810 and 4800 series of this processor is quite similar. I have tested out different overclocking adjustments with some wrong choices and have had bsod but no such messages in event log.

 

So they installed another brand new 4810MQ CPU today, same issue, even formatted again, same issue. I really don't know what the problem is here, not even overclocked yet!

They are gonna check with their engineering team and revert back to meh

 

There could be a main board issue where the internal caps just can not supply enough clean power to the CPU. All electronic components have a tolerance, you could have just enough of them on the bad end of the tolerance(s) to where you have an issue. This kind of problem would present itself just as if the CPU itself were bad.

Edit; I should note this issue can also exist in power bricks where the error occurs under AC but not under battery. Another symptom of this is where the brick cuts out and battery takes over, even in severely short bursts.

 

I have checked another ac adapter or even tested unit on battery only - same error message. It doesn't matter if CPU is OC or not - error appears in both scenarios. I wonder if this is something that we should worry about because my laptop works fine, without any issues. Message appears once per 2-3 days and it mainly appears right after boot.

 

If it only appears the one time, and that is while booting, then it is possible the system has not properly settled (at that moment) with the profiles and voltages. if it appears once the system has settled in then it could be a concern. It does seem the error is catchable by the OS.

 

Just tried installing Windows 8.1 and to my surprise, the error is not there, what the heck is going on here......

With Windows 7, I tried both the Alienware Windows 7 SP1 disc and even a Microsoft Windows 7 SP1 Genuine DVD that I have, both have the issue. Seems like this laptop isn't really fully compatible with Windows 7 despite the drivers being available? Coz it originally shipped with Windows 8.1 which I formatted and never used since day 1

 

If you Complaints long enough about this probem several times to Dell , you perhaps even get a i7-4910mq or i7-4940mx :laugh:
There should not be any error messages on this laptop no matter if you use Win 7 or 8.1.

 

Since it works on Windows 8.1, this means this is not a hardware issue (fortunately), I went back to Windows 7 because: http://forum.notebookreview.com/ali...being-installed-every-reboot.html#post9826424

Oh and they aren't gonna upgrade meh to anything

 

I remember I got some weird error messages in the log to AlienAutopsy right after a new install of Win on my new Samsung SSD for a couple of months ago. The messages came back several times during the first 2-3 days, but after 2-3 days disappeared all error messages. Since everything worked fine on my laptop. It can get a lot of weird messages if you have just installed Windows.It's just that Microsoft does not do the job properly.

 

Why do you have AlienAutopsy installed? When I asked about it in these forums they told me it's bloatware.

 

I have always used AlieAutopsy. It records all changes (software - updates and error messages) done on my pc. Updates and stuff. Can also test for hardware failures. It uses 0 resources of hardware on my Alienware, so I let it just be installed. Quick check of drivers directly from dell. As long as the AlienAutopsy does not use hardware resources on my Alienware, then I leave just AlienAutopsy be installed.

 

You can't really just blame the CPU then, it apparently is an issue with Dell hardware and bios along with the compatibility to the CPU and chipset drivers within Windows 7. Dell needs to take accountability and fix it, or find the issue and get it fixed.

 

This will not be fixed, exactly as the useless overclocking profile and useless fan profile with reduced speed relative to the speed fans have when you flash the bios ..

 

Do you think if I downgrade my BIOS to let's say A05 or A07 it would fix it?

 

Before you try it, perhaps you should ask Mr Fox if he has the same issue on his Alienware 18. He uses both Win 7 and 8.1. Just make sure you use the BIOS with the option for fan control in hwinfo64. You can try and go one by one bios version earlier, and check if there is a change. I think there are new chipset drivers from Intel as well as you maybe can try. :thumbsup:

 

Nope, Just tried BIOS A05, no joy, I am gonna continue researching, I have to fix this! Since it's not a hardware issue as we saw there is no issue in Windows 8.1, then there must be a fix!

New chipset drivers didn't help so I reverted to the official ones by DELL under my service tag for Windows 7 which are 9.4.0.17

The issue is not driver related, happens upon every reboot with 2 errors the moment I see the Windows desktop after installation.

 

One more thing:
You can maybe use previous Chipset drivers from Intel, which might be more adapted to win 7. Win 7've been long in use with Older drivers with no problem.

Edit: It is strange that you are one of the few who have this problem, yet you have a new clean install of Windows and use the correct drivers.

 

Hmm, very strange, I just applied the pre-set OC LEVEL 1 overclocking profile and have done 2 reboots so far and the error didn't appear! Can it be that the tweaked BIOS / CPU / Power settings may have fixed this? Will monitor this for another 24 hours and report back! I am glad I am getting somewhere with this!

 

Why not go back and use xtu? Had the same problem then?

This overclocking profile is not quite good. Seeing that the joking with the appropriate power settings inside Mr fox his laptop. He uses only xtu and Trottlestop he like me.

 

1 hour and no error still! I only wanna use XTU if I have to, I prefer not having programs on startup that need to adjust my hardware's settings. If the default OC Level 1 profile is working fine, then let it be....

 

Are You testing your laptop with different benchmark software for and check out if there are error Messages ?

 

nope, error is back, I give up, I just have to live with it since I am not getting any real errors in Windows

 

How does your Alienware laptop in benchmark tests such as Wprime 1024 and xtu bench? Do you receiving other or the same error message after these tests?
Coming messages without laptop use resources?
Do you have the opportunity and use Alienautopsy for and see what error messages you get there? If there is a problem with your hardware or software you will see the log in this software. It logs all error messages you get. In post # 35, I wrote something that could be worth and watch. I think you should try Alieautopsy for and log messages for a few days. What do you think of that?

 

There is a ms fix for id 10. Did you try that?

Just google event id 10 fix and voila.