Window 7 Failed Update

Just bought my new laptop , a Dv6-6c65ee.
It has on it windows 7 premium 64bit.

So i wanted to update it. Performing the usual steps, by clicking check for new updates, i ended up with an Error: 80072EFE.

Now I've Done all What microsoft have advised me to do. Even unistalled Norton Anti-virus. Also, I shut off all firewalls. I even added Windows update websites to trusted sites. I downloaded Fixit yet no solution. I TRIED EVERYSINGLE THING and it's been two days i cant update my laptop at all.
Im disappointed.
Can any one help me out here please?

 

We assume that you Googled that error code. Did you? MS has a fix for it here:
Windows Update error 80072efe or 80072f76

Did you try that?

 

One school of thought is that your 80072efe error might be the result of a rootkit:

http://support.kaspersky.com/downloads/utils/tdsskiller.exe

How to remove malware belonging to the family Rootkit.Win32.TDSS (aka Tidserv, TDSServ, Alureon)?

I'm not sure that uninstalling anti-virus software is even good advice. It might have been back in the Windows XP era, but there again, failed updates used to be catastrophic in XP.

 

Guys thanks , but both didnt work.
I tried tdss killer , even though its a new laptop not completed 48 hours....

 

Brand-new laptop? Why don't you contact HP tech support, or the support from whatever place you bought the machine. Just return it if they can't help you sort this out. You bought a new item, which is supposed to perform the way it was intended. If it doesn't, then it's a warranty case.

I absolutely agree with you, you have every right to be disappointed, and you should not have to waste your time to fix a device that turned out to be broken when you took possession of it. If you buy a car and it turns out the brakes don't work, the dealer wouldn't tell you to grab some wrenches and crawl underneath your car to fix it, either...

 

Yes sir , i think that's what i'm going to do today since i've totally given up after almost completing 3 days of searching through the net and performing all possible techniques...

 

TWO COMPLETELY UNLIKE INCIDENTS.

You can not even compare the two. Whilst I agree its not right its not the same as buying a car and a laptop software issue is not related to a safety issue of a dangerous weapon.

I also understand you are highlighting the aspects of why he should pursue assistance from the retailer/manufacturer, To make out those instances are the same is not right. I have also found that sometimes even if the notebook is brand new, My side of the world the retailers are very un-helpful with software related issues.

A little looking into this and a simple oversight mentioned was to check the date and time to be correct. (I'm sure you have it right)

I found this link gave more help from Microsoft tech help

 

It all depends on the return policy. If you can get a timely 100% refund, with no restocking fees, by all means do so.

You've never stated which specific update "failed," something you can check by:

Control Panel > Windows Update > View Update History > Status

If you've exhausted all other technical resources, you can still re-image the system. Since it's an HP, it probably didn't come with back-up disks, but there is a recovery partition on the hard drive.

Of course, that's a lot of work, and reinstalling drivers can be tricky, as you often have to do it in the right order. Some manufacturers produce "Re-Imaging Guides." It takes a lot of work. Re-installing a modern Linux OS or OS X Lion is just so much easier than reinstalling Windows 7. I've reinstalled every Windows OS since 95, and even with all of the improvements, it's still not an enjoyable process, due to the need to manually install drivers and hundreds of individual updates. I have to admire Apple for making OS X Lion so foolproof to reinstall.

My advice to you is that if you can get a full refund, do so, and if this software snafu is beyond your personal experience level, you might want to consider a Macbook.

 

IN the Windows directory, there is a file called WindowsUpdate.log

Open it up in notepad. Scroll to the bottom, then scroll up until you find the section that references the error message. You can often find a cause in here.

Also, this may sound odd, but I have often found this error to be a problem with the ISP, specifically DNS resolution and often a Comcast problem.

Try taking your laptop to a different location and running windows updates, or manually type in different DNS servers for your network connection (google's open dns servers are 8.8.8.8 and 8.8.4.4)