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    Windows 7 Experience Index crashing with NVIDIA 275.33 (nvd3dumx.dll)

    Discussion in 'Windows OS and Software' started by Gracy123, Jun 13, 2011.

  1. Gracy123

    Gracy123 Agrees to disagree

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    Do you guys face the same issue? I can't run WEI as it crashes half way through the video testing with:

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: winsat.exe
    Application Version: 6.1.7601.17514
    Application Timestamp: 4ce798fc
    Fault Module Name: nvd3dumx.dll
    Fault Module Version: 8.17.12.7533
    Fault Module Timestamp: 4dd7349a
    Exception Code: c0000005
    Exception Offset: 0000000000519850
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1031
    Additional Information 1: 00b0
    Additional Information 2: 00b027b0ea5fed0518c31c5d820e3ce7
    Additional Information 3: 615f
    Additional Information 4: 615f8f1650d854a19dd394ddc6f3ebc3


    I tried clean installing the driver but it did not help. Any ideas!?
     
  2. pengy_666

    pengy_666 Notebook Evangelist

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    nvd3dumx.dll is not digitally signed and has been reported to maybe cause problems with windows,


    OR it could be a dirty install of nvidia drivers.

    Try running a driver cleaner on your nvidia drivers and re-install.

    BUT you say did a clean install?

    I found this too

    I havent got this problem so I couldnt be certain.

    Another thing to try is Microsofts system file checker.
     
  3. Gracy123

    Gracy123 Agrees to disagree

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    !

    What do you mean by dirty install though?

    And does anyone else have this problem with 275.33?
     
  4. pengy_666

    pengy_666 Notebook Evangelist

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    you have some of the old drivers installed.

    Do you use driver cleaner pro to remove your drivers
     
  5. Gracy123

    Gracy123 Agrees to disagree

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    Oww... I just realized the problem is even bigger!!

    I can't play any movies with Windows Media Player! It crashes pointing to the same dll file !!?
     
  6. pengy_666

    pengy_666 Notebook Evangelist

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    I reckon its a problem with drivers
     
  7. King of Interns

    King of Interns Simply a laptop enthusiast

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    I had the same problem. Then I found I couldn't even watch youtube videos without hard crashes. The problem was my SSD was dying. Check your HDD for problems.

    Before you ask I tried everything including fresh install of windows. Getting new HDD solved it completely

    BTW which part of WEI does it crash at? Windows media encoding?
     
  8. pengy_666

    pengy_666 Notebook Evangelist

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    WOW!

    thats rubbish, that must of sucked.
     
  9. coolguy

    coolguy Notebook Prophet

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    Revert to a older driver and test, and you can confirm whether it's a driver related issue.

    I have no issues with the 275.33 driver.
     
  10. King of Interns

    King of Interns Simply a laptop enthusiast

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    Yup in my two year warranty period 1 died after 1 year exactly. The second one had stuttering after a couple of months and the third did the above after 6 months more again. The 4th I sold and got the HDD in my sig lol

    this problem looks exactly like the one I experienced so far and at the time noone on here was able to shed light on it so please don't shoot the messenger :( lol
     
  11. pengy_666

    pengy_666 Notebook Evangelist

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    you gotta make sure you remove every last tiny bit of the old drivers. It causes so many problems with nVidia.

    Whilst I currently do not have nvidia chipset, I did used to have nvidias in SLi up till two months ago and 4 or so years prior.

    Drivers is normally the issue. i presume from what you hav said this came about due to installing latest drivers? thats why you ran WEI?
     
  12. Gracy123

    Gracy123 Agrees to disagree

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    It has definitely nothing to do with the HDD or any other hardware I guess, as I just downgraded back to 267.76 and everything works fine with it.

    The question is - is it just my system not getting around with 275.33 or others have the same issue !?

    I'm running Windows 7 Pro x64 + SP1
     
  13. pengy_666

    pengy_666 Notebook Evangelist

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    Are you completely removing the drivers in safe mode before installing new drivers?
     
  14. coolguy

    coolguy Notebook Prophet

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    No issues for me with the 275.33 driver. I remember making a modded inf for you earlier. Your issue must be related to incompatible driver files.
     
  15. Gracy123

    Gracy123 Agrees to disagree

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    Not manually - I tried using the "Clean install" feature in the installation of NVIDIA which first uninstalls the existing driver, than restarts and installs the new package.
     
  16. pengy_666

    pengy_666 Notebook Evangelist

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    what have you to lose by going into safe mode and removing device completely from device manager.
     
  17. Gracy123

    Gracy123 Agrees to disagree

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    Do you happen to have a modded version of it for 310M? Could the problem be coming from badly modded driver? I haven't modded it myself, another guy did - I have no idea what exactly he altered...
     
  18. pengy_666

    pengy_666 Notebook Evangelist

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    Seriously I can't point it out strongly enough, Safe mode uninstall.

    This is far easier than going to extreme lengths as modding drivers.
     
  19. coolguy

    coolguy Notebook Prophet

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    I don't have one right now, but can make one. You can ask the modder and confirm the issue.
     
  20. Gracy123

    Gracy123 Agrees to disagree

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    Modding the driver is required to be able to install the driver on first place...

    I will going through safe-mode tomorrow just to make sure.
     
  21. pengy_666

    pengy_666 Notebook Evangelist

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    really?

    How come?
     
  22. Gracy123

    Gracy123 Agrees to disagree

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    I'd appreciate it.

    I already asked him but it was his first time modding (I forwarded him to your manual to read from) so I am not sure he knows what he has missed or not done right. But I await from him information whether he has the same problem. If yes - it is certainly the modification. If not - it has to be my system then :confused:
     
  23. Gracy123

    Gracy123 Agrees to disagree

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    Cause Sony limits the video drivers to what they release only ;) It is like that with all Vaios as far as I know. A small modification is required in order to be able to install the driver (adding the HW Id of the Video and a few other things I am not very familiar with). Otherwise the installation rejects the hardware and is unable to install :)

    The last official driver available from Sony is 198.28 :) I have been using at least 5-6 newer versions, of course all modded :) (coolguy was so kind to mod one or two of them :) )
     
  24. pengy_666

    pengy_666 Notebook Evangelist

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    I understand now.

    Another little notch to why I wont buy a s0ny. although they look pretty

    :D
     
  25. Gracy123

    Gracy123 Agrees to disagree

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    Absolutely not a reason not to buy because of that :) As you can see - there is always a way ;) and it is just the video driver that is limited. Everything else is as usual. :)
     
  26. Gracy123

    Gracy123 Agrees to disagree

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    Ok. Stripped everything down to Standard VGA driver. Clean installed 275.33 - problem still present!

    It is either the modification or my system for some odd reason:

    Problem Event Name: APPCRASH
    Application Name: wmplayer.exe
    Application Version: 12.0.7601.17514
    Application Timestamp: 4ce7a485
    Fault Module Name: nvd3dum.dll
    Fault Module Version: 8.17.12.7533
    Fault Module Timestamp: 4dd734f1
    Exception Code: c0000005
    Exception Offset: 003ccdd6
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1031
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
     
  27. Gracy123

    Gracy123 Agrees to disagree

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    McLin, who modded the driver, reported that he has no such problem on his machine. This is really strange...

    :confused:
     
  28. spacetime

    spacetime Newbie

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    Downgrading to 267.76 (from 275.33) just fixed mine, too! Thanks for the tip. I was getting all the same issues reported in this thread with 275.33.

    I didn't even realize I had a problem until I tried watching a DVD today in Corel WinDVD. First DVD I've apparently tried since installing 275.33. Got the nvidia dll crash. Then tried the DVD in WMP and Windows Media Center. Same thing. Then started Googling the issue and found threads with mention of Windows Experience Index not working. Tried it - sure enough nvidia dll crash. First time I've ever had WEI do that. Then I found this thread, did the downgrade to 267.76, and all works fine again. I didn't remove anything first in terms of drivers. Just downloaded 267.76 from the nvidia site driver archive and did the install, right over 275.33.

    Conclusion: 275.33 is bad, at least for some PCs.

    This is a Sony VPCF112FX Intel i7 quad core laptop, 4 GB, 310M graphics, Win7 Pro 64 bit + SP1. I've never had to modify drivers in any way to get them to install on this box, for whatever reason. They install great right off the NVIDIA site.

    If I had to guess I would say it is related to (win7) SP1 somehow. I've had SP1 break a few things on different PCs. I have a desktop in another room running Win7 32bit with an AGP video card, one of the HIS Digital IceQ 1GB 4670s. I found out the hard way, after several OS wipeouts and reinstalls, that SP1 and the AMD "AGP hotfix catalyst driver" don't like each other. Installing one with the other on the box permanently blue screens the box. That box is running default VGA drivers until AMD comes up with a fix. Apparently MS did something to video handling in SP1.
     
  29. H.A.L. 9000

    H.A.L. 9000 Occam's Chainsaw

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    I've seen that issue... that dll has a hook to another driver for media decoding/encoding. I'm not sure which driver it hooks to, but try updating your audio drivers. Then afterward, uninstall your NVIDIA drivers, download/run/analyze/clean your old NVIDIA drivers with DriverSweeper at Guru3D. Then reboot, and install the new NVIDIA drivers, then reboot again after installation.

    Now your install should be complete, and _should_ work. I think the hook is somewhere in the HD Audio driver for HDMI... not sure though. I got that same dll failure on my CW with the G210m, and doing the above fixed it.