Windows 7 Nightmare

hey guys i have a problem thats driving me crazy
everytime i wake my a300 toshiba from sleep in windows 7 it lags so hard that i have to hard shutdown to access my pc again
it didnt do this in vista and i have all the latest drivers except some that just dont seem to install on win7 64bit
please any advise will help thanks

 

Which drivers don't install, you will have to find a Windows 7 equivalent.

Also, check for CPU usage after resume from sleep.

 

i download and installed the latest win 7 64bit drivers for toshiba a300

 

Is one that will not install the acpi driver?

And do you mean SLEEP or HIBERNATED.

 

Did that solve your problem?

 

sleep and im not use about what u mean by acpi driver not installing, i dont think its that

no it didnt fix it ive had them since i installed win7 and tried just about every driver else too with clean installs but none fix it

 

you don't know what drivers didn't install? Now I am confused. Did you get the drivers from the Toshiba website?

There is a acpi driver for win 7 on the site.

 

"yodawg", do not cross post on this forum. It is not allowed per the forum rules - read them before you make another post.

Thank you.

 

everything works fine on windows 7 except the waking from sleep
i did a upgrade from vista 64
im not too sure about acpi drivers as i dont think those are on the toshiba win 7 site

 

I see

10-14-2009
Toshiba
ACPI
Utility

TVAPToshiba Value Added Package (TVAP) for Windows 7/Vista (64)(v1.2.27_64; 10-20-2009; 44.67M)

 

where did you find that? can i have the link?

 

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/home.jsp?nav=Product Support

Go there, plug in LAPTOP In the first box, SATELLITE in the second, and your COMPLETE model in the third and hit GO

 

i have installed the latest version of that 1.28 installed for my machine but it still has sleep issues but there is a 1.33 avail but it says its not for my model but ill see if it helps

 

Don't Install Something Not Intended For Your Machine.

What BIOS version are you on.

 

im on bios version 1.8 and i installed the 1.33 value added drivers but the problem still exists

 

I said DON'T INSTALL THINGS NOT INTENDED FOR YOUR MACHINE

You know, I am not too comfortable with this situation. You are installing things not intended for your machine, your information is incomplete and it doesn't sound like you are technically inclined.

Sleep and hibernation issues are generall related to bios and acpi issues, but in some cases it could be simply a result of something else going wrong with your machine.

I am not sure you're clearly diagnosing this issue. For all we can tell, you're just impatient.

Has the machine been properly defragmented? A fragmented hibernation file could cause this. When was the last time a chkdsk was performed? Anything in event viewer correspond to the time the problem is occuring?

You haven't even completely identified your computer. There are 5 different a300 models.
a300-st3511
a300-st3512
a300-st4004
a300-st4505
a300-st6511

These things matter.

 

the issue is that when my laptop wakes up from sleep it either shows a black screen and doesnt load or it loads but it so slow that i need to reboot

hibernation and sleep both worked fine under vista 64 but after going to win7 it stopped working

my a300's model number is PSAG4C-07G01C, the US site doesnt show it, only the canadian one does and i have already downloaded all the windows 7 64 bit drivers for my machine and installed all those that ran without errors

hibernation doesnt work on windows 7 64 bit with 4gb of ram

i have perfectdisk set to auto defrag so my HD is at peak performance

event viewer doesnt seem to say anything specific

thanks for continuing to assist me

 

Found another post where disabling USB selective suspend under advanced power management solved the problem.

In bios, do you have any alterable power settings?

 

i have tried the usb selective suspend but it didnt help me out and i checked out my bios for any any sleep state settings but i couldnt find any

 

What is USB Sleep and Charge function set to? (in bios)

 

You can try disabling hybrid sleep.
Use a lower sleep state ACPI S1 Sleep state.

 

Have you used the Event Viewer to see what exactly is slowing your computer down?

If you go under Control Panel -> Performance info n tools -> advanced tool

Windows will list drivers that are slowing you down. If you hit the Event Viewer option, it even breaks it down, showing which driver specifically is slowing down the system, wakeup time, etc etc.

 

this is what windows event viewer says about a error
Windows has started up:
Boot Duration : 88218ms
IsDegradation : false
Log Name: Microsoft-Windows-Diagnostics-Performance/Operational
Source: Microsoft-Windows-Diagnostics-Performance
Date: 08/02/2010 12:01:27 AM
Event ID: 101
Task Category: Boot Performance Monitoring
Level: Warning
Keywords: Event Log
User: LOCAL SERVICE
Computer: TS-PC
Description:
This application took longer than usual to start up, resulting in a performance degradation in the system startup process:
File Name : SearchIndexer.exe
Friendly Name : Microsoft Windows Search Indexer
Version : 7.00.7600.16385 (win7_rtm.090713-1255)
Total Time : 7548ms
Degradation Time : 1894ms
Incident Time (UTC) : ‎2010‎-‎02‎-‎08T04:59:15.718400400Z
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid='{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}' />
<EventID>101</EventID>
<Version>1</Version>
<Level>3</Level>
<Task>4002</Task>
<Opcode>33</Opcode>
<Keywords>0x8000000000010000</Keywords>
<TimeCreated SystemTime="2010-02-08T05:01:27.497032200Z" />
<EventRecordID>5495</EventRecordID>
<Correlation Activityid='{00000100-0000-0000-05B2-91767BA8CA01}' />
<Execution Processid='1428' Threadid='2044' />
<Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
<Computer>TS-PC</Computer>
<Security Userid='S-1-5-19' />
</System>
<EventData>
<Data Name="StartTime">2010-02-08T04:59:15.718400400Z</Data>
<Data Name="NameLength">18</Data>
<Data Name="Name">SearchIndexer.exe</Data>
<Data Name="FriendlyNameLength">33</Data>
<Data Name="FriendlyName">Microsoft Windows Search Indexer</Data>
<Data Name="VersionLength">39</Data>
<Data Name="Version">7.00.7600.16385 (win7_rtm.090713-1255)</Data>
<Data Name="TotalTime">7548</Data>
<Data Name="DegradationTime">1894</Data>
<Data Name="PathLength">38</Data>
<Data Name="Path">C:\Windows\System32\SearchIndexer.exe</Data>
<Data Name="ProductNameLength">16</Data>
<Data Name="ProductName">Windows® Search</Data>
<Data Name="CompanyNameLength">22</Data>
<Data Name="CompanyName">Microsoft Corporation</Data>
</EventData>
</Event>

i dont know what do from here
and i dont have boot settings for sleep

 

100 LEVEL events have to do with startup, 200 level events have to do with shutdown.

We want to see 300 level events (standby related) that occur right after one of these issues occur--preferably, one where Windows comes up, but comes up like a dog. (probably won't record an event where Windows does not come up.)

 

so what should i do and how do i check for 300 level events

 

anyone?
/10char

 

After reading everything you posted I think it's safe to say something you did really botched something up.

What I would do:

Update your BIOS, Format your computer, do a fresh install of Windows 7, update ALL your drivers for YOUR SPECIFIC model. If you an not find drivers, and windows update can't find them, then your machine probably won't work with Windows 7, in which case use Vista.

If you try installing drivers, or BIOS upgrades for a different model laptop it won't be pretty.

ACPI drivers SHOULD install with the OS. I've never seen a situation where I had to download a driver for it as the OS normally provides it.

I'm doubting your tech skills when it comes to doing this. And I mean no offense, but you might be better off having a computer shop do this for you.

If all else fails, restore your computer with your factory restore discs.

 

same place you fond your 100 error. Just look in the column EventID for 300 errors

 

toshiba states my laptop is fully compatible with windows 7 etc
and others also have this problem with windows 7 so its not just me
im gonna try looking for the 100 error

thanks for your guidance still

i cant seem to see any 300 level events but im realizing that recently i havent been after to get windows to come up slowly, these days it gives me a black screen and then auto reboots and says that windows did not shutdown properly when it reboots
also a side note is that depending on which video driver i use (toshiba one, ati win 7 one, modded one, older version) i either get more laggy standbys or black screens and auto reboots

 

We've got quite a convoluted group of drivers here. I'm a little confused at this point what you have currently on the system--and I am not sure you are going to be able to remove what you've already installed.

With Windows 7, you really want to stick with Microsoft Certified Windows drivers--ie, install Windows 7 and then visit windows update.

If at all possible, you want to try and work for a while with just these to at least get a handle on things.

The problem you describe continue to sound like either a bad bios or bad drivers.

I don't know if you are looking where I think you are looking for level 300 errors.

Are you looking in Event Viewer > APPLICATION AND SERVICE LOGS > MICROSOFT > WINDOWS > DIAGNOSTICS-PERFORMANCE > OPERATIONAL?

 

yea i wasnt looking there so i just checked and yes it shows some level 300 warnings and errors

there are quite a few level 300 errors and warnings with its causes being many drivers which windows states slowed it down, here are some:
high def audio bus driver
keyboard class driver
usb common class generic driver
acpi driver for nt
ricoh ms driver

here is a level 300 critical, im not sure how to intemperate this?

Log Name: Microsoft-Windows-Diagnostics-Performance/Operational
Source: Microsoft-Windows-Diagnostics-Performance
Date: 10/02/2010 11:58:04 PM
Event ID: 351
Task Category: Standby Performance Monitoring
Level: Critical
Keywords: Event Log
User: LOCAL SERVICE
Computer: TS-PC
Description:
This driver responded slower than expected to the resume request while servicing this device:
Driver File Name : \Driver\ACPI
Driver Friendly Name : ACPI Driver for NT
Driver Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Driver Total Time : 1338ms
Driver Degradation Time : 776ms
Incident Time (UTC) : ‎2010‎-‎02‎-‎11T05:16:55.840760500Z
Device Name : ACPI\PNP0B00\4&3a15a215&0
Device Friendly Name : System CMOS/real time clock
Device Total Time : 1338ms
Device Degradation Time : 776ms
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid='{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}' />
<EventID>351</EventID>
<Version>1</Version>
<Level>1</Level>
<Task>4003</Task>
<Opcode>35</Opcode>
<Keywords>0x8000000000010000</Keywords>
<TimeCreated SystemTime="2010-02-11T04:58:04.760405700Z" />
<EventRecordID>5545</EventRecordID>
<Correlation Activityid='{00000100-0000-0000-8B31-53E6CAAACA01}' />
<Execution Processid='1408' Threadid='452' />
<Channel>Microsoft-Windows-Diagnostics-Performance/Operational</Channel>
<Computer>TS-PC</Computer>
<Security Userid='S-1-5-19' />
</System>
<EventData>
<Data Name="StartTime">2010-02-11T05:16:55.840760500Z</Data>
<Data Name="NameLength">13</Data>
<Data Name="Name">\Driver\ACPI</Data>
<Data Name="FriendlyNameLength">19</Data>
<Data Name="FriendlyName">ACPI Driver for NT</Data>
<Data Name="VersionLength">38</Data>
<Data Name="Version">6.1.7600.16385 (win7_rtm.090713-1255)</Data>
<Data Name="TotalTime">1338</Data>
<Data Name="DegradationTime">776</Data>
<Data Name="PathLength">37</Data>
<Data Name="Path">C:\Windows\system32\DRIVERS\ACPI.sys</Data>
<Data Name="ProductNameLength">37</Data>
<Data Name="ProductName">Microsoft® Windows® Operating System</Data>
<Data Name="CompanyNameLength">22</Data>
<Data Name="CompanyName">Microsoft Corporation</Data>
<Data Name="DeviceNameLength">26</Data>
<Data Name="DeviceName">ACPI\PNP0B00\4&amp;3a15a215&amp;0</Data>
<Data Name="DeviceFriendlyNameLength">28</Data>
<Data Name="DeviceFriendlyName">System CMOS/real time clock</Data>
<Data Name="DeviceTotalTime">1338</Data>
<Data Name="DeviceDegradationTime">776</Data>
</EventData>
</Event>

 

It is pretty much telling us what we suspect. The ACPI driver is taking far longer to respond to the wake up call than it is supposed to--the problem is we do not know why.

This is the one we are concerned about. Go to
c:\windows\system32\Drivers and find ACPI.sys

right click, choose properties, go to DETAIL

What do you see.

Also, is ACPI.sys in all caps or lower case?

 

its in lower case when in windows explorer and then when i look inside properties it sometimes has both upper and lower case
its says acpi driveer for nt
system file
file version is 6.1.7600.16385
product is ms windows os
size is 326kb
date modified 13/07/2009 9:52pm
original filename acpi.sys

 

Man, that is such a generic error message. It could be anything....

 

is it strange that this driver is from the old build of win7_rtm?
how can i update my acpi driver?

 

It is the current file....I don't know what to tell you at this point. I'd guess BIOS update, but there isn't one. Some other subsystem is mucking things up. Since all of your drivers are up to date, I still worry about some of the "not really for Windows 7 but I installed them anyway, but I have my doubts that is the root cause.

Have you tried

start > run
sfc /scannow
< enter >

yet

Allow Windows to reinstall system files that may have been corrupted or replaced?

 

i tried running that just now and after its done verifying it just exits :/

 

anyone?
/10char

 

hate to say it, but I would be reinstalling. It is either a hardware incompatibility or some hopelessly corrupt deep seated issue.

 

hmm yea that was last resort and i felt that would be the problem solver but its the middle of school year so i kinda dont wanna do it yet and also does anyone know if you have a win 7 upgrade disk, can u do a fresh new install with it?

 

yes,

http://www.winsupersite.com/win7/clean_install_upgrade_media.asp

And I can sympathize....there's never a good time to do a reinstall

 

im not sure if thats what i need
i bought the student win 7 upgrade for $39 and so i want to use those files to format and do a first clean install instead of having to format,install vista and then win 7 which could lead to this problem again
is there anyway to use my win 7 upgrade files to do that?

 

You can do a clean install by booting from the upgrade DVD.