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    Windows 8 stuck in low resolution new laptop (Generic pnp)

    Discussion in 'Windows OS and Software' started by cruisx, Aug 30, 2013.

  1. cruisx

    cruisx Notebook Guru

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    Hi guys I just purchased a acer V7-482PG-6662 ( Acer | Aspire V7 | V7-482PG-6662 | Overview ) and it comes with a 1080p display but the issue is that it wont go above 1366 x 768.
    This is right out of the box, i cant change to a higher resolution and all the drivers have been updated.

    The Nvidia card works fine as it kicks in during gaming but even in games I cannot select a higher resoloution than 1366 x 768.

    I even did a fresh install of windows 8 and windows 7 same issue. Device manager indicates "generic pnp display" under the monitor heading.


    Any ideas on how to fix this? Others who have bought the laptop have not experienced this issue and their display is at 1080p.


    EDIT: Tried a linux live usb and same issue, the resolution is only 1366 x 768, is this a hardware defect?
     
    cruisx, Aug 30, 2013
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  2. StormJumper

    StormJumper Notebook Virtuoso

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    I would contact their support first and ask since you just recently bought it then it would fall under warranty should you have to RMA or have it fixed.
     
    StormJumper, Aug 30, 2013
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