Windows 8.1: black screen and cursor before login screen

Hi guys,
I have a problem with my laptop (Dell XPS 15 9530). I think it's a software problem. Anyway I was working on my laptop and suddenly after when I tried to enter the right menu to switch it off the entire gui started refreshing continuously. The computer was impossible to use, I couldn't even open the task manager, so I closed the laptop and let him go into sleep mode. Since then everytime I turn on the laptop after the dell logo I have a back screen with a cursor and nothing else. I can see that the touchscreen works because of the feedback on the screen (circles on the point of touch). An another thing is that if I press f8 it shows me the screen options if I needto use a second monitor and so on.
I really need it. I have to solve it. T.T
I tried to connect a second screen..... Same story
I tried to enter in safe mode, but with no success I tried f8 (the button only) and also holding shift and pressing rapidly multiple times f8.... This last one brings me to a diagnostic interface made by dell.

Can anyone help me?

 

Is it possible your hard drive died?

Have you tried booting from a windows install CD (not suggesting you install, just to see if it can boot from the CD), or a linux live CD?

 

Well I don't have a dvd drive, but I just tried with the usb pen with win 8 installer to see if I can restore it. The usb pen works, but it failed to restore the point because of a file and the antivirus that "owns" it D:

 

The restore points don't wanna work for the reason above.... I should add that when I have the black screen I can press win+p and it shows a menu on the right. No other interaction is available :S

 

Did u update your video driver before this happened? And do you have an nvidia card?

 

Yessss. I have an NVIDIA card and I think I updated it eight before this mess

 

Then, this is a well known nvidia drivers issue, you have to unistall the previous drivers, then reinstall everything.

You need to boot in safe mode to do this.

It happened to me as well, people got crazy about it.

This page as a few solution to help you get over it:

https://forums.geforce.com/default/...ssue-after-driver-update-updated-1-23-14-/30/

 

The problem is that I'm unable to access safe mode D:

 

Not sure if its always working.

Try this:

_ Shut down the pc.

_ Hold F8 or press continuosly

_ Turn on the laptop


If this its not working, you can try to boot windows 8 from the cd (or usb drive), choose repair windows, and go to advance options to boot safe mode (something similar to this):

How To Boot Into Safe Mode On Windows 8 (The Easy Way)

 

I've tried with f8 as usual, but it boots "normally". I tried hold shift + pressing f8 but it opens the dell diagnostic tests.
I have the usb pen with win 8 I will try to see if I can boot from there in safe mode if it's possible. :/

 

I can enter now in safe mode. But I have the same problem. I tried safe mode and safe mod with command prompt... Same story D: should I try an another option?

 

If you can boot from a Linux USB or something similar, then it likely means your Windows install is toast. You could try a Windows repair disc, but reinstalling from scratch might not be a bad idea. I'd run diagnostics on the hard drive too, just to make sure it isn't going bad.

 

Here's the damn thing. I don't have the recovery pen that dell suggest to do. I didn't have a usb at the time. I have a normal win 8 version. Is t gonna work as well if I choose reapair? Will it repair the actual version or install one on its side? Will I be able to build a recovery usb pen is all this works with the dell software?

 

I solved guys. I used the command prompt from the usb with the normal win 8.1 installer and activated the advanced start screen in order to appear to each boot. Then from there I used the dell recovery utility to make a factory reset. I saved the files before with a linux distro ofc. I will never upgrade something in my life ahahahah
Thank you guys for the support

 

Sounds like something went wrong. It happens, it's rare, but it happens. Don't let that deter you from upgrading if there are benefits, but be careful when you upgrade.

 

Hi this video solved my problem:
f8 does not work
after log in with black screen with mouse

 

hi ulisse,,, can u help me please,,, I was having the same problem with you,,, Can you tell how to fix it step by step,,,

 

hi ulisse,,, can u help me please,,, I was having the same problem with you,,, Can you tell how to fix it step by step,,,

 

You check the video at 3:50 and start from there