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    Windows Photo Viewer - "COM Surrogate has stopped working" error

    Discussion in 'Windows OS and Software' started by skstrials, Nov 18, 2013.

  1. skstrials

    skstrials Notebook Guru

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    Hello

    I have a Dell Precision M4700 with Windows 7 Professional.

    Everytime I open a photo with Windows photo viewer, I get the "COM surrogate error" and the program freezes.

    I can go through a couple photos before I get this error.

    Of course, I can view the photos using Windows photo gallery, but I would still like the photo viewer to work as well.

    I have reinstalled Windows 7 Proffesional using the DVD from Dell, and I still get the error.

    And of course, I contacted Dell and they tell me they are not going to fix this.

    Any help??
     
    skstrials, Nov 18, 2013
    #1
  2. JOSEA

    JOSEA NONE

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    JOSEA, Nov 18, 2013
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    skstrials likes this.
  3. skstrials

    skstrials Notebook Guru

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    WOW Thank you JOSEA

    For reference, I installed Picasa Picasa, and it fixed the COM issue for me.
     
    skstrials, Nov 18, 2013
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  4. TreeTops Ranch

    TreeTops Ranch Notebook Deity

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    Yes, but Picasa always wants to index every photo on my computer all the time. Bummer so I uninstalled it. Windows Photo Viewer just displays your photos. Very small footprint and does it well. Is there a way to remove Photo Viewer and re-install?
     
    TreeTops Ranch, Nov 21, 2013
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  5. JOSEA

    JOSEA NONE

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    I am fairly sure PV'er is part of the OS, If you are having issues with it you may want to try a repair install from DVD or other Win 7 media.
     
    JOSEA, Nov 21, 2013
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  6. Krane

    Krane Notebook Prophet

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    That should be a good thing for some. But if you don't want it, you should be able to select no, or designate the locations you it to manage.

    I have Cyberlinks and it too wants to take over my photo/video management but I have the Adobe Suite so all that's taken care of by Bridge which does a much more useful job (and is linked to the rest of the suite) of it.
     
    Krane, Nov 21, 2013
    #6
  7. Tinderbox (UK)

    Tinderbox (UK) BAKED BEAN KING

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    It use to happen to me in Win7 i read it might be cause by Kaspersky Antivirus which i was using at the time, but it does not happen in Win8 so all is good now.

    John.
     
    Tinderbox (UK), Nov 22, 2013
    #7