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    Windows booting to black screen, need help!

    Discussion in 'Windows OS and Software' started by Meetloaf13, Nov 12, 2016.

  1. Meetloaf13

    Meetloaf13 fear the MONKEY!!!

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    Windows 10 Prof x64 Sager Laptop, i7 NVidia 980M

    This morning I resumed my computer back from sleep and different programs started hanging. So, I decided to restart. I restarted my computer and it stayed on the restart screen for ages, like 30 minutes. So I hard shut down the computer and rebooted.

    I decided to reboot to see if the reboot changed anything. Nothing, reboot hang. Tried disconnecting all my peripherals in case a driver was hanging, still no luck, reboot hangs.

    So I loaded the WindowsPE bootable USB rescue disck and tried running SFC /scannow, checkdisk, and oher utilities, no errors.

    I tried editing the the boot files using a BCD utilty to go to Safe Mode with networking as well as tried using some of the Windows repair utilities included. And now my computer boots, or I think it boots and stays with a blank screen. I've tried connecting a monitor and no luck.

    I made a full Windows 10 boot drive so the I could launch the Repair Environment, but somehow my boot is stuck in a hibernate mode When I hard shut down the device by holding the power button, and turn it back on all it will do is resume from Hibernate, so I am unable to boot from the Windows 10 flash drive.

    I can turn the computer on, and then I see "Safe Mode" blink a couple times, and then it sits at a black screen. When I press the power button, the computer sleeps, and then I turn it back and it resumes from hibernation. When I hold the power button down, it turns off, and then the same thing happens, resume from hibernation.

    I need help, in over my head a bit.

    Any advice?

    Thanks!

    UPDATE: I was able to get rid of the hibernation by interrupting the hibernation at the right time with a hard power down. I'm now able to boot from USB. The startup repair said it was unsuccessful, or so it says, the Startup Repair report comes back 100% clean with all tests "Completed Successfully" with an Error Code of "0x0", which I'm assuming means null.

    Now when I try to boot, it ultimately boots I guess and then the "SAFE MODE" tags appear in each corner every minute or so, but the screen remains black.



    Sent from my Nexus 6P using Tapatalk
     
  2. Meetloaf13

    Meetloaf13 fear the MONKEY!!!

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    After boot to black screen, if I plug am hdmi monitor in, you can see the screen flicker to switch graphics. Still all black though

    Sent from my Nexus 6P using Tapatalk
     
  3. Support.2@XOTIC PC

    Support.2@XOTIC PC Company Representative

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    Try re-installing the OS.

    Use this tool to install a fresh copy of Windows 10 onto a USB device that can hold at least 4GB of data.
    https://www.microsoft.com/en-us/software-download/windows10

    1. Once the tool installs the OS files onto the USB device, keep the USB device plugged into your system and restart your computer.

    2. enter the boot menu as soon as the computer begins to boot.
    (If your computer is a Sager, boot key is F7
    if it is MSI, boot key is F11
    if it is ASUS, boot key is ESC
    if it is GIGABYTE, boot key is F12)

    3. Boot from your USB device

    4. Click install now and click through the various options.

    5. Once you get to the option to "upgrade" or "Custom", click on Custom.

    6. At the screen where it asks you to choose which drive to install Windows on, press Shift+F10 and a DOS window should open

    type the following: diskpart
    [hit ENTER key]
    type the following: list disk
    [hit ENTER]
    type the following: sel disk 0 (disk 0 should be the drive your operating system is on, if not, please choose the respective disk number)
    [hit ENTER]
    type the following: clean
    [hit ENTER]

    close the DOS window

    7. Refresh your storage device list. Your drive should say "unallocated", select the unallocated drive and click next to reinstall Windows.