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    Windows installer won't work

    Discussion in 'Windows OS and Software' started by sbyer, May 11, 2007.

  1. sbyer

    sbyer Notebook Guru

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    I just bought new software and every time i go to install it, a message pops up that says something like "could not be installed because windows installer could not be accessed because windows may be in safe mode or windows installer may not be installed correctly" blah

    I've been trying to fix it, i got the windows installer redistributable 3.0 from microsoft.com, but i go to install it and it says it installs, but it doesn't.

    you people are smart, can you help me out?
     
    sbyer, May 11, 2007
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  2. R4000

    R4000 Notebook Virtuoso

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    R4000, May 11, 2007
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  3. sbyer

    sbyer Notebook Guru

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    window's installer doesn't appear in my add or remove programs,

    the odd thing is... when i type in "msiexec" into the run box, i get info about it, it says it's "Windows ® Installer. V 3.01.4000.1823 "


    I ran the setup anyway, but i still get the error message :confused:
     
    sbyer, May 11, 2007
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  4. sbyer

    sbyer Notebook Guru

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    or maybe i could just copy the files used to run the installer from another xp computer? the problem is that i don't know where microsoft puts them on xp
     
    sbyer, May 11, 2007
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  5. R4000

    R4000 Notebook Virtuoso

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    R4000, May 11, 2007
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  6. sbyer

    sbyer Notebook Guru

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    Wow, very quick with a response :)

    Okay, i looked at the page, and it applies to me. I tried the first method which is matching to see if the registry is right, but when i did it, it turned out to be at the same path, so that's good. So moving on to the second method, i cannot get it to work. I bring up the command prompt and i type in everything, but it all says it cannot find the file specified.
     
    sbyer, May 11, 2007
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  7. sbyer

    sbyer Notebook Guru

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    my cmd prompt begins with....

    C:\Documents and Settings\Owner>

    i'm guessing it should just start with a simple

    C:\>

    ?
     
    sbyer, May 11, 2007
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  8. R4000

    R4000 Notebook Virtuoso

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    Did you type in this exact line after the command prompt?

    attrib -r -s -h c:\windows\system32\dllcache
     
    R4000, May 11, 2007
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  9. sbyer

    sbyer Notebook Guru

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    yes i did, but i found another way online to do it.

    i just typed in msiexec /regserver in the run box and it worked! i can sleep tonight :)


    thanks for your help though! i really appreciate it :D
     
    sbyer, May 11, 2007
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  10. R4000

    R4000 Notebook Virtuoso

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    No problem. Glad you got it working! :)
     
    R4000, May 12, 2007
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