Worst problem EVER....please help

I'm experiencing a serious problem with my HP nx7010.
This does not happen regularly, but it's the 3rd time already. I write about it now, since I just experienced it agian.
When I'm working on the laptop it SUDDENLY CRASHES WITH NO REASON! Does anybody know why? This is so annoying...one of the reasons i got the laptop was that we had frequent light cuts and a laptop would be a good option, since it works on battery.
Please post any solutions to this problem.
This time I was just working on a Word document. and it went "piungggg",as if the battery died, and shut down.
I doubt it is a virus, for i have run Norton Antivirus and it did not find anything. (actually, it found a virus 2 days ago, but it got deleted without any prolems...)
Thanks in advance.

HP Compaq nx7010, 512 RAM, PM 1.5 Ghz, 64 MB ATI 9200, 40 GB 4200 rpm, WSXGA (1680x1050)

 

I'm betting that you have not gotten rid of the virus completely. From personal use with norton it works great at keeping virus's out (if kept upto date), but once a machine is infected it is less effective. I have had to mannually remove the last two virus's (sasser etc) from friends computers even after norton had been fully updated, as it failed to identify residual virus files. By the sounds of it you have the sasser virus still running. Make sure you have at the very least the XP firewall activated. Go to norton and look up the info on the virus, there you will find the manual removal instructions. Also make sure you turn off system restore before you do anything.
I bet that this will solve your problems
Good luck
a

 

Use Mcafee, it typically finds 10-20 things on my comp that norton doesnt.

Dell 8600
1.8 dothan SXGA+
128mb radeon 9600PRO TURBO
512mb RAM

 

I've run the Norton Sasser removal tool from symantec.com and it HAS NOT detected the sassr virus. So, as i said, i doubt it is a virus.
Any more ideas?

HP Compaq nx7010, 512 RAM, PM 1.5 Ghz, 64 MB ATI 9200, 40 GB 4200 rpm, WSXGA (1680x1050)

 

For the fun of it, run AdAware to see if it finds anything terrible. You can get it from www.download.com. But it sounds like the problem may be more severe, possibly hardware related. Have you called support yet?

Editor in Chief http://www.bargainPDA.com and http://www.SPOTstop.com

 

i havent try calling them...in this country it won't work anyways.
I have Spybot, nothing serious. I used to have Adaware, but since it conflicted with Spybot too often i just sticked to Spybot.


HP Compaq nx7010, 512 RAM, PM 1.5 Ghz, 64 MB ATI 9200, 40 GB 4200 rpm, WSXGA (1680x1050)

 

I'm still betting that you have the virus, I did the exact same thing as you, ie ran the removal tool and it did not detect anything, yet there was still a virus file on the machine (sorry it was weeks ago and I can't remember exactly what it was called/where it was etc). First have a look and see if there is any suspicous process's running, if there is end it. Then try going through the manual removal process from norton. If i were a betting man I would put a $50 down that it is still the virus giving you greef.
a
[:I]

 

Hi,

I have exactly the same problem, just started today!! Did you find what was going on, or is it still going on?

Regards,
Robert
<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by quesoyyo

 

Is it overheating and rebooting, or just freezing up? If it is rebooting, I'd suspect heat. Are your vents clogged or dusty?

First PC = Vic-20, 8" 128KB Home-Brew Floppy Drive ... Current Rig = eMachines m6805 ... Quantum Leap?

 

Quesoyyo I'm having a similiar problem with the exact same laptop - except that I get a stop error message (sorta like a BSOD) with the code 0x0000007f (0x00000000, 0x00000000, 0x00000000, 0x00000000)

I have tried virus scans, memory diagnostics, hard drive scans and system restores...nothing works.

I'm convinced it's not an overclocking or overheating issue coz it's 15c degrees sometimes here, the laptop's as cool as it will ever get and it reboots about one minute of starting up...no time to heat up at all. It's brand new too - only used for about more than a month

Help please...all my stuff and games are on that laptop and it sucks big time

HP Compaq nx7010 - 1.5ghz, 768mb ram, 40gig 4200rpm hard drive, 64mb ati mobility radeon 9200

 

Hi...
Did you try a fast a dirty Reinstall of XP?
Save everything you care about to a disk, Place your OEM Xp disk in and power down. Power up, chose to boot from disk and follow the instructions to Format your harddrive and put Xp on again.

FIREWALL! get one. Anti-Virus only protects you AFTER. Firewalls protects you BEFORE. Try out:'Zonealarm' It's free.

http://www.zonelabs.com/store/content/home.jsp

If this doesn't work...Well at least you know it's not on the software side.[B)]

 

I will also put another $50 on the high probability of the same virus lurking on your system.

 

No AdvidG the current XP installation on my laptop is fresh from the production line, but I'll try your suggestion out anyway...it'll be awhile before I can do it tho coz my XP cd is still out at sea coz I just moved to another country.

One thing tho - is it entirely necessary to format my hardrive? Will repeated (or even one) formatting affect the health/life of the hardrive? Coz HP support says the CD gives you the option of "repairing" windows XP without wiping the hardrive.

HP Compaq nx7010 - 1.5ghz, 768mb ram, 40gig 4200rpm hard drive, 64mb ati mobility radeon 9200

 

Repeated reformats increases the chances of your hard drive failing. It will not necessarily die, but there is a greater possibility.

 

It could also be a faulty hard drive. I ran across a situation where the computer would attempt to boot and then shut off unexpectedly. Then the dreaded SMART warning came. A HD replacement did the trick.

 

wait a second.... Repeated reformats increases the chances of your hard drive failing???? i've always thought that one should reformat his or her HD once in a while like every year or so? cuz on my desktop, ive reformated the thing like 5-6times already due to the fact that i like updating all my drivers and software at once

 

ReverendDC are you able to explain why formatting a hardrive will compromise its health?

Cluelessfool why did you need to reformat your hardrive after mass updating your drivers and software?

HP Compaq nx7010 - 1.5ghz, 768mb ram, 40gig 4200rpm hard drive, 64mb ati mobility radeon 9200

 

oops.. i meant that i usually reformat my HD when my pc gains a lot of "junk" and when im behind on updated drivers and etc.

 

use a program like memtest 86 to scan your memory for bad blocks
download memtest

then, if all is good there use a program to scan your hard drive for bad sectors. power max can scan several drives other then maxtor.

download power max

also you might turn off the automatically restart option in the "startup and recovery" section of "system properties" that way you may be able to see an error message as apposed to nothing at all. like some of the others said to, check for overheating issues.

Sharp AL27, Athlon 64 2700+ 60Gb hdd, 512Mb mem, 64Mb vid, superbright lcd. DVD +-/RW. Great choice for business use.

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by ReverendDC

 

Well, did you drop your notebook before?? Or the notebook hit something? example: hit the car door (even it's in your case)

 

ReverendDC, Can you please explain if formatting a hardrive will damage the harddrive?
I do the formatting once in a while.
Any one know why it will damage the harddrive?

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by bootleg2go

 

It's really not like writing and erasing on paper at all, if it were a hard drive would only last a few days. the cool thing about permanent magnetic materials like those used in producing hard drive disk media; once the data is written(the magnetic poles of the media under the write gap of the head, are all aligned in the same direction to make a "zero or one" and it will stay that way until written again either in the same or opposite direction, and there is no limit to how many times they can be rewritten.

Jack

"They who would give up an essential liberty for temporary security, deserve neither liberty or security" (Ben Franklin)
http://pbase.com/joneill

 

I agree with ReverendDC, but on a slightly different angle. As with any mechanical device, constant use will wear it down. So formating, defraging, or any general use of the HD will wear down the motor, the heads, and other moving objects. Formating, and defraging is very intensive use of the drive, so they will wear down the drive more.

BUT, it is in my experience that HD's rarely physically fail, but most of the time the controller fails.