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    can not shut down windows XP

    Discussion in 'Windows OS and Software' started by doudou66_2008, Jun 20, 2008.

  1. doudou66_2008

    doudou66_2008 Notebook Enthusiast

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    here is the message shown when i want to shut down the computer:

    The instruction at “0x00447363” referenced memory at “0x00001c04”. The memory could not be written. Click OK to terminate the program Click Cancel to debug the program


    But no matter what I hit, the computer will take forever to shut down. I have to push the power button to shut it off.

    I have tried to restore to a previous setting, but problem persist. Pls help!
     
    doudou66_2008, Jun 20, 2008
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  2. Gregory

    Gregory disassemble?

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    I'm not sure if this is the fastest or easiest solution, but I would perform a repair installation first then reinstall all the drivers (making sure to check for updated ones).

    The whole process could take about an hour, but will leave you will a cleaned out system, while keeping all of your personal files intact. I don't believe this is available with all OEM Windows copies that come pre-installed. Do you have a retail CD or OEM?
     
    Gregory, Jun 20, 2008
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  3. doudou66_2008

    doudou66_2008 Notebook Enthusiast

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    I am now very suspicious that the problem is due to antivirus software which is symantec on my computer

    I want to uninstall the software (from control panel), but the uninstallation process was halted and couldn't finish. Is there method that can FORCEFULLY uninstall a software?
     
    doudou66_2008, Jun 20, 2008
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  4. Gregory

    Gregory disassemble?

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    Gregory, Jun 20, 2008
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  5. Andy

    Andy Notebook Prophet

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    Sounds like a conflict....
    Anyways, didnt quite get it....u want to forcefully uninstall norton antivirus..?? right....
    if yes....which program is it....you could also try and clean up the system registry as well....!!
     
    Andy, Jun 20, 2008
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  6. benx009

    benx009 Notebook Evangelist

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    Yeah, I'd have to back up angad on this one, it seems like you might just be having a registry problem. Maybe CCleaner would help you out?

    Greg's idea to repair your PC w/ an XP rescue disk should probably work too, but it sure would be a lot of hassle for a potentially minor problem.
     
    benx009, Jun 20, 2008
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  7. Andy

    Andy Notebook Prophet

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    I finally remembered.... :p
    to forcefully remove a symantec product --> go to this link Norton Removal Tool
    This should probably work....
    Good Luck..!!
     
    Andy, Jun 20, 2008
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  8. doudou66_2008

    doudou66_2008 Notebook Enthusiast

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    I tried all methods, but symantec is still there!
    Can anyone tell me how to clean up the system registry ?
     
    doudou66_2008, Jun 20, 2008
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  9. Gregory

    Gregory disassemble?

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    CCleaner as mentioned: http://www.ccleaner.com/

    Also the 4 other items listed below "registry" in the thread I linked to in an earlier post.
     
    Gregory, Jun 20, 2008
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  10. atbnet

    atbnet Notebook Prophet

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    You need to kil Symantec with fire, it's the only thing that works. What a terrible piece of software it has become.
     
    atbnet, Jun 20, 2008
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  11. Andy

    Andy Notebook Prophet

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    which symantec program is installed..??
     
    Andy, Jun 20, 2008
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