I have this laptop: Lenovo Thinkpad N500 Core2 Duo T6400 2.0GHz, 2GB, 320GB with xp sp2 installed. Today after a restart, it stopped completely trying to load windows. Nothing was working, so i have removed the battery. After pressing ON button again, he tries to load, but this message appears:
"We apologize for the inconvenience, but windows did not start successfully
........................
Safe mode
Safe mode with networking
Safe mode with command promt
Last known good configuration
Start windows normally"
I have tried all the above commands, it is loading normally for a few moments and for less than a second (didn't have time to read) an error appears on a blue screen written in white.
So, safe mode cannot be used. Upset, because i have bought it for less than a month, i have tried to reinstall windows. It starts working for a few minutes and than another error on a blue screen:
A problem has been detected and windows has been shut down to prevent damage to computer.
If this is the first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps.
Check for viruses on your computer. Remove any newly in stalled
hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated.
Run CHDSK /F to check for hard drive corruption, and then restart your computer.
Tehnical information:
*** STOP: 0X0000007B (0XF78D2524 ,0XC0000034,0X00000000,0X00000000)
Now i am desperate because i cannot even reinstall the system.
Please give me a hand if you know what should be done.
Thanks a lot
Lucian
-
Your hard drive is in the terminal stages of failing - stop using that drive, period (pull it out of the computer now), so that you can preserve your data on it, and replace it with a new drive. Once you've replaced the drive, reinstall your OS onto the new drive - then update it to SP3, there's no point in running XP SP2 - and then stick the old hard drive in an external enclosure and copy off your data files and personal documents ASAP before the drive gives up the ghost and stops working altogether.
-
Don't you think there is something more than could help, because changing the hard drive is an extreme measure. I just bought this laptop and i do not want to loose the guarantee, but in the same time i don't feel like giving it back to be fixed outta town and wait a century for it.
Do you think is something i have done? Maybe removing the battery while it was working or a few network settings before pressing restart?
Thanks a lot! -
As for the warranty issue - look through the user manual (the documentation that came with the system when you bought it); if it says anything about how to access the hard drive, and in particular if it shows you how to remove/replace the hard drive, then simply replacing the hard drive with a new drive will not void your warranty. If there isn't anything in the documentation that came with the system, then go to the Lenovo support website for that model and see what sort of documentation they provide there. If they provide a maintenance or repair manual, or any other manual that shows how to remove and/or replace the hard drive, then you cannot void your warranty simply by following those instructions.
Basically, if they tell you how to do it, or tell you that the drive can be removed, and show you where the access panel is, then they have implicitly stated that "ordinary usage" by an end-user includes replacing the hard drive, and thus cannot void a warranty if an end-user such as yourself does precisely that.
The absolute worst you could do, if you totally borked putting the new drive in, and caused physical damage to the connector inside the notebook, is lose warranty coverage for the repair of that damage; even in that case, you would not lose your warranty coverage for other components, such as the LCD for example.
I've played around with an old pre-Lenovo thinkpad, and the documentation for that system that I could access from the Lenovo archives gave a step-by-step how-to for removing the hard drive. I would therefore be willing to bet good money that your documentation (hardcopy or online) provides the same sort of information. -
Hello there,
Problem solved. It wasn't the hard drive.
In BIOS i have changed from ahci to ide and it worked. No reinstalling of the windows was necessary.
Now i wonder if i should skip back to ahci or leave it like that, it's working fine.
I guess removing the battery caused this problem!? -
Leave well enough alone would be my suggestion.
error on my laptop
Discussion in 'Windows OS and Software' started by melucian, Jun 9, 2009.