The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    help bsod

    Discussion in 'Windows OS and Software' started by ronaldo0o90, Aug 13, 2012.

  1. ronaldo0o90

    ronaldo0o90 Notebook Enthusiast

    Reputations:
    2
    Messages:
    48
    Likes Received:
    0
    Trophy Points:
    15
    Hi I faced bsod 4 times now and whenever I restart the laptop it crashes and dos screen appear with the options of safemode-safemode with networking- normal startup. and this is the report of who crashed

    On Mon 13/08/2012 04:14:13 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\081312-19780-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x8207A)
    Bugcheck code: 0x1000009F (0x4, 0x258, 0xFFFFFA800241F040, 0xFFFFF80000B9C4D0)
    Error: CUSTOM_ERROR
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    On Mon 13/08/2012 04:14:13 GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
    Bugcheck code: 0x9F (0x4, 0x258, 0xFFFFFA800241F040, 0xFFFFF80000B9C4D0)
    Error: DRIVER_POWER_STATE_FAILURE
    Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    On Sun 12/08/2012 03:20:58 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\081212-19047-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x8207A)
    Bugcheck code: 0x1000009F (0x4, 0x258, 0xFFFFFA800241E040, 0xFFFFF80000B9C4D0)
    Error: CUSTOM_ERROR
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


    On Sun 12/08/2012 00:46:56 GMT your computer crashed
    crash dump file: C:\Windows\Minidump\081212-21060-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x8207A)
    Bugcheck code: 0x1000009F (0x4, 0x258, 0xFFFFFA800241CB50, 0xFFFFF80000B9C4D0)
    Error: CUSTOM_ERROR
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

    hope that helps and thanks
     
    ronaldo0o90, Aug 13, 2012
    #1
  2. MrDJ

    MrDJ Notebook Nobel Laureate

    Reputations:
    2,594
    Messages:
    10,832
    Likes Received:
    363
    Trophy Points:
    501
    would help if you told us what computer you have and the full spec of it.
    most probably a graphics driver problem but until you tell us your spec we cant help much.

    not seen custom error before though. try a google search
     
    MrDJ, Aug 13, 2012
    #2
  3. ronaldo0o90

    ronaldo0o90 Notebook Enthusiast

    Reputations:
    2
    Messages:
    48
    Likes Received:
    0
    Trophy Points:
    15
    Its hp 620, intel core 2 duo (t6670) 2.2GHZ, 3 gb of ram ( thats odd I think I checked it last month and it was 4gb, but not sure),the gpu is mobile intel(r) 4 series express chipest family. and by the way I am using hp support program to update my drives and thanks.
     
    ronaldo0o90, Aug 13, 2012
    #3
  4. MrDJ

    MrDJ Notebook Nobel Laureate

    Reputations:
    2,594
    Messages:
    10,832
    Likes Received:
    363
    Trophy Points:
    501
    are you running 32bit or 64bit operating system. 32bit will only see and use 3.1gb ram.
    also is it just internal graphics or have you got a dedicated graphics card from nvidia or ati
     
    MrDJ, Aug 13, 2012
    #4
  5. ronaldo0o90

    ronaldo0o90 Notebook Enthusiast

    Reputations:
    2
    Messages:
    48
    Likes Received:
    0
    Trophy Points:
    15
    its 64bit and yes its only the internal graphics no other gpu
     
    ronaldo0o90, Aug 13, 2012
    #5
  6. StormJumper

    StormJumper Notebook Virtuoso

    Reputations:
    579
    Messages:
    3,537
    Likes Received:
    488
    Trophy Points:
    151
    Could you be more exact on the specific model? Did you install or remove any software prior to this happening? And what happens when you go into safe mode with networking? Did you do a windows update lately? And what A/V are you using? Did you change any physical hardware lately?
     
    StormJumper, Aug 13, 2012
    #6
  7. ronaldo0o90

    ronaldo0o90 Notebook Enthusiast

    Reputations:
    2
    Messages:
    48
    Likes Received:
    0
    Trophy Points:
    15
    Guys problem solved I installed an older version of my Gpu driver and a newer version of the bios and everything is smooth now thanks anyway and +1 for Mrdg
     
    ronaldo0o90, Aug 13, 2012
    #7
  8. MrDJ

    MrDJ Notebook Nobel Laureate

    Reputations:
    2,594
    Messages:
    10,832
    Likes Received:
    363
    Trophy Points:
    501
    glad you got it sorted. :)
     
    MrDJ, Aug 14, 2012
    #8