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    help with blue screen error

    Discussion in 'Windows OS and Software' started by bin, Nov 30, 2007.

  1. bin

    bin Notebook Consultant

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    hello,
    i booted up my laptop and was browsing and all of a sudden, a blue screen appeared and this has never happened before. i tried looking into the event viewer and this is what it says:

    ID: 1003
    Symbolic Name: ER_KRNLCRASH_LOG
    Error code 00000019, parameter1 00000020, parameter2 e14e5af9, parameter3 e14e5b19, parameter4 0c041704.


    i'm not sure how do i get more information..can someone try figuring what caused it please? thanks.
     
    bin, Nov 30, 2007
    #1
  2. John B

    John B Notebook Prophet

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    Unless this happens frequently, you shouldn't worry too much about one blue screen in Windows
    (what version of Windows do you have?)
     
    John B, Nov 30, 2007
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  3. bin

    bin Notebook Consultant

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    it only happened today, out of the blue.
    i'm using windows xp pro.
     
    bin, Nov 30, 2007
    #3