microsoft office enterprise 2007 encountered an error during setup.

I cannot install Microsoft Enterprise 2007. I had it before, but I noticed I had the trial version of Home and Student so I uninstalled that with Revo, and it messed up my Enterprise, so I uninstalled that fully and tried to re-install it. IT goes about 75% of the way with the progress bar then says "microsoft office enterprise 2007 encountered an error during setup." I have tried numerous fixes from microsoft.com but to no avail. School is starting back up soon and I need MSFT WORD. Help me!!!

 

Ok, so I just took a look at my installed updates from windows update. I have 10 updates for Microsoft Office Enterprise 2007 and 7 updates for Microsoft Office home and student including the office SP1 for both. Do you think having these updates is conflicting with the installation? Should I uninstall these updates then try to re-install?

 

Why not! It wouldn't hurt to do so.

 

It doesn't let me uninstall the office service pack 1. but it lets me uninstall the rest. Hm.

EDIT: NVm, I can't even uninstall them. It says, "This action is only valid for products that are currently installed."

 

hmm..try a system restore to a date when everything was dandy and good.

 

no such restore point. i tried it even before i uninstalled. still didnt work

 

ok so i managed to delete the updates from the registry. still doesnt install. anyone know?

 

Do you see any error codes that came with the cannot install error messages?

cheers ...

 

Nope. none. While its installing it goes about 75% of the way with the progress bar then this error comes up "Microsoft office enterprise 2007 encountered an error during setup." Thats it.

 

Check you log files, I belive Office intaller will write more details there if it encounters an error.

If System Restore doesn't work, do you have a backup or a Ghost image of your system?

Gary

 

Does setup roll-back or just gets terminated....??

 

Where can I find these log files? And I don't, I just recently reformatted a few days ago. I believe terminated...because the progress bar doesn't retract back down to zero. The error just pops up.

 

Log files should be accessible though the Administrative Tools.
Or there should be .chm files in the temporary folder used by setup.

See if this helps - http://support.microsoft.com/kb/927153

And Run -> appwiz.cpl, and check if MS Office 07 shows up there or not.

 

The only solution is to reinstall the OS. Don't use third party uninstallers in future.

 

I'll check right now if I can find it. And I've already tried that link. Didn't work. I also tried a VERY intricate and long procedure provided by microsoft that made me go into the registry and delete a lot of keys and a lot more elsewhere and it still didn't work.

 

In Windows Logs, under setup there is nothing. And elsewhere like Application logs, can't really find anything. Is there something specific I should be looking at? And yea its not in my control panel add/remove list. And dear god, I do not want to reinstall my OS, just reformatted about 4 or 5 days ago and I managed to bring back my themes, tweaks and apps. Took me forever.

 

How did you physically remove the updates from your system by deleting their keys/values in the registry ? (Using this ?)

Try cleaning up the registry with CCleaner or run a repair install of vista, maybe that will fix the registry.

 

hkey local machine
software
microsoft
windows
current version
uninstall

there is located the uninstalls. this was all a theory to me, but to test it i deleted a update in the registry, then i refreshed my control panel installed updates list, and what do u know? it went away. so i cleaned out all of the office updates.
and i already ran ccleaners registry.

EDIT: No i didnt use that. I went to "installed updates" and tried to uninstall it like that, but it said "this action is only for products that are currently installed." so i did it thru the registry, explanation above
i dont think i actually uninstalled the updates...but i got rid of them...

 

I guess you got rid of 'em the wrong way. Either you could try reinstalling the trial version of Home and Student and those updates again alongwith the SP1 --> then uninstall the updates and SP first --> uninstall H&S --> then install Enterprise.
Errors normally occur during the setup, when previous MS Office products are not uninstalled properly. I doubt you'll be able to install H&S now.

(And you could uninstall H&S and the updates, either through WI commands or using the other link linked above)

Else, Repair/Clean Install....

 

Cut your losses now, bit the bullet and reinstall the OS. Any thing else is just guessing that you got it right and might very well come back to bite you while you are in the middle of some important class work. Why risk that? This time though the very moment you have the OS reinstalled and updated as you need it, make an image of the drive. Use Ghost use Accronis, whatever, just make a backup so you can get back to a known good state should you need to.

Gary

 

Well it can't come back and bite me if I can't even use/install Microsoft Office. Does reinstalling the OS mean reformatting the pc? Like wiping everything and bringing it back to factory settings?

EDIT: Andy, yeah I'll try to install the 60 day microsoft office trial ;x
nothing to lose

 

Oh, before i reformatted i backed up my c drive onto a external hd, so i have the program files for microsoft office for when it did work. could i do anything with those like put it in my c drive and try to install it =x
doubt that would work

 

You would actually need to get the installer for all the programs and updates and then install. Not sure if that would fix anything.
Do you have the Vista OS disc with you ? I guess its better to reinstall or at least run a repair install.
You can keep your current data intact, vista will move it to the Windows.Old folder and you can reinstall the OS, without losing your data, but your current user account settings, etc will be gone.

 

Yes that is exactly what it means. Anything less is, like I said before, just a wish and a prayer that things go right and don't bite you in the *** in the middle of some last minute project for a class. Can you REALLY afford that risk? Things are screwed up right now. That is obvious. All these attempts to somehow magically fix it are a waste of time, because none of them come with a guarantee of no BSOD while working on some class work that is due the next day.

Gary

 

A repair install will do NOTHING to the problems of MS Office. It will repair Vista, but it will not touch any of the MS Office components or registry entries.

McGrady is bettter off copying his data to DVD's and reinstalling.

Gary

 

Exactly HOW did you do this "backup"? Did you just copy stuff, or did you use a backup application? There might be a solution here if you used some app.

Gary

 

I can install home and student trial from microsoft.com. it installed fine with no bumps...so I tried what you said here. But when I installed Enterprise I still got the error during setup. Is there anything I can do since I can run the trials fine?
And Gary I did not use a program for back up.

 

I'm telling you, you are just wasting your time looking for a quick fix. There isn't some magic incantation that is going to fix this for you now. Just bite the bullet and reinstall the OS. I know that is not what you want to hear, but at this point with all the things you have tried there really is no better answer.

Gary

 

I understand that of course reinstalling my OS it will work but only if you knew what I had to go through 4 days ago after reformatting to get my pc back to where it was, you might understand. Hours of tweaking to get my startup to 25-30 seconds and making my theme. Searching and remembering how to do this, do that. Ooof. I'm just hoping there is a way of getting this to work. There has to be a plus being able to install the trial fine. If worse comes to worse, I will just use Openoffice...although the UI is nowhere close to Office 07. :/

 

You installed H&S, with SP1 and all those updates ?
Worth a try if you're reluctant to do a clean install.
Installing those updates, alongwith the H&S version, and then uninstalling them properly, should fix any traces left behind that are/were crippling your Enterprise install.

 

I installed H&S then the updates, restarted, uninstalled the updates, uninstalled H and S, restarted, installed enterprise, same error

 

..Beats me !! Dunno what to do next....

Try installing it into a separate folder other than the Program Files (C:\MS Office) (or on a separate partition, dunno if that would be right)....

 

Or quit pissing in the wind and wondering why his pants leg is getting wet. ...big ol' grin...

With all of the things that have been done at this point, it should be obvious he is NOT going to clean up the mess that has been created. Sorry to be so blunt, but with all the time wasted looking for a miracle cure he could have reinstalled the OS two or three times.

Gary

 

I have figured out how to fix this. First do this http://support.microsoft.com/kb/928218 and then after that do this:

In Microsoft Windows XP
1. Click Start, click Run, type cmd, and then click OK.
2. Type cd "%allusersprofile%\Application Data\Microsoft Help", and then press ENTER.
3. Type attrib -h rgstrtn.lck, and then press ENTER.
4. Type del rgstrtn.lck, and then press ENTER.
5. Type exit, and then press ENTER.
In Windows Vista
1. Click StartStart button, and then type cmd in the Start Search box.
2. Type cd "%allusersprofile%\Application Data\Microsoft Help", and then press ENTER.
3. Type attrib -h rgstrtn.lck, and then press ENTER.
4. Type del rgstrtn.lck, and then press ENTER.
5. Type exit, and then press ENTER.

then restart and install

 

No, I've already done that. Didn't work.