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    program installed but, it's not there?

    Discussion in 'Windows OS and Software' started by gregdw86, Nov 19, 2008.

  1. gregdw86

    gregdw86 Notebook Geek

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    I installed Nero 9 today, or at least I thought I did, but when the installation was complete there was nothing to be found. It didn't give me any errors or anything during installation, I don't know what the deal is. A friend of mine said something similar happened to him with a different program. I tried searching on this problem but haven't come up with anything yet. Anyone have any ideas? Any help is appreciated.
     
  2. booboo12

    booboo12 Notebook Prophet

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    Are you running Vista as a standard user? (I.E. you have a separate admin account) If so, I noticed that a few software programs place their shortcuts only on the Admin's Start menu and Desktop because UAC was used to allow them to install.

    I'd check to see if they are in that account first.
     
  3. vinumsv

    vinumsv MobileFreak™

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    Yea , somtimes desktop shortcuts will be created only for user with which you have used to install the app

    Just go to c:\Program files(x86)\ and search for nero there
     
  4. gregdw86

    gregdw86 Notebook Geek

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    Yep, I'm using Vista Ultimate x86. It's not even in Program Files or the Uninstall Programs list. I had had it installed and was having some problems with it so I uninstalled it to reinstall it and I don't think it uninstalled correctly. When I went to reinstall it, the installation seemed to go quite a bit faster than it did the first time but like I said, no error messages or anything.
     
  5. atbnet

    atbnet Notebook Prophet

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    Use a program such as Revo Uninstaller and it will be able to show you if it is installed or not. Then you can properly uninstall it and try again.
     
  6. gregdw86

    gregdw86 Notebook Geek

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    Thanks for the link but Revo didn't show anything Nero related. I can't find anything Nero on the computer unless I do a search of everything under "Computer" with the box checked that says "include hidden, system files, etc.". I'm not sure what the files are that show up but they might be stuff that was extracted prior to installation. I may just format and reinstall Windows anyways, I've been meaning to and hadn't gotten around to it.
     
  7. mdrift

    mdrift Notebook Enthusiast

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    if the Nero 9 setup has a separate .msi file, you can run msiexec /L nero.log /I nero.msi to generate an installation log. It may give you some idea why it is failing. Also take a look in the Setup event log.
     
  8. gregdw86

    gregdw86 Notebook Geek

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    The setup file is a .exe file. Can I still generate an installation log? Where will the log end up? Thanks for the help so far everyone.
     
  9. mdrift

    mdrift Notebook Enthusiast

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    Try running setup /?. Some setup programs have command line parameters.