windows 10 computer very slow and not responding

Hi,
I'm GustavoWoltmann. I'm a new member. Don't know if it is the exact place of posting my issue or not. Please help me with my problem. Thanks in advance.
I'm having a frustrating problem at the moment. Last week, I was browsing the screen just froze, I thought nothing of it, so I restarted my pc. Ever since then my computer has been really slow and programs are not responding, I would have to wait 7-10 mins for a program to finally respond.

 

Are there any diagnostics you can access from the BIOS - maybe some hardware is failing?

 

Possible fix 1:
try re-installing GPU and CPU drivers

Possible fix 2:

Please try resetting the unit's EC (Embedded controller). This is completely safe.
To do this, follow the steps below:

If the unit is NOT a MSI brand

1. turn off the unit completely
2. unplug it from any power sources/ac adapters
3. take out the battery (if the battery is not intended to be user-removable, skip this step)
4. Hold down the unit's power button until it turns on by itself, or for a maximum of 30 seconds.
5. If the unit did not turn back on by itself while hold the power button, the EC should still have been reset. Plug in the AC adapter and turn on the computer normally.

If the unit IS a MSI brand:

1. turn off the unit completely
2. unplug it from any power sources/ac adapters
3. Hold down the unit's EC button for a maximum of 30 seconds. (EC button is very small, please search all over the unit. You will need a small object such as a paper clip to press it)
4. Release the button for 10 seconds, and hold again for another 30 seconds.
5. Plug in the AC adapter and let the unit charge for 5 minutes and turn on the computer normally.

Possible fix 3:

If you have another storage device (SSD/HDD) to load an OS onto, that is a good way to tell if the storage device is the issue. In which case you'll want to replace/RMA your bad storage device.


Possible fix 4: I wouldn't do this until you have exhausted all other options.

Re-install the OS

Use this tool to install a fresh copy of Windows 10 onto a USB device that can hold at least 4GB of data.
https://www.microsoft.com/en-us/software-download/windows10

1. Once the tool installs the OS files onto the USB device, keep the USB device plugged into your system and restart your computer.

2. enter the boot menu as soon as the computer begins to boot.
(If your computer is a Sager, boot key is F7
if it is MSI, boot key is F11
if it is ASUS, boot key is ESC
if it is GIGABYTE, boot key is F12)

3. Boot from your USB device

4. Click install now and click through the various options.

5. Once you get to the option to "upgrade" or "Custom", click on Custom.

6. At the screen where it asks you to choose which drive to install Windows on, press Shift+F10 and a DOS window should open

type the following: diskpart
[hit ENTER key]
type the following: list disk
[hit ENTER]
type the following: sel disk 0 (disk 0 should be the drive your operating system is on, if not, please choose the respective disk number)
[hit ENTER]
type the following: clean
[hit ENTER]

close the DOS window

7. Refresh your storage device list. Your drive should say "unallocated", select the unallocated drive and click next to reinstall Windows.

 

It would be first good to list the make model so others reading can get a better idea what solution are and what diagnosing you can do to find the problem.

 

1) Please put your laptop model / specifications in your signature like me so we can better assist you

2) What AntiVirus are you using? Can you run a full scan and check if you have any viruses?

3) What do you think you did last that triggered this problem?