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Dell and defective Nvidia GPU issue?

Discussion in 'Dell Latitude, Vostro, and Precision' started by moodywop, Jan 31, 2010.

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  1. moodywop

    moodywop Notebook Guru

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    I'd like to know if anyone sent their notebook in for repair because of the defective Nvidia GPU problem? What was your experience, how many repairs, did Dell replace the defective parts with the same and did anyone get a replacement?
    I've got the Vostro 1400 and I'm headed down that road. Would like to hear how it went for anyone with any of the other affected models also.
     
  2. Tanis64

    Tanis64 Notebook Geek

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    Hi

    I also had have a DELL Notebook with this issue.

    I bought a DELL Precision M60 in August 2004
    In July 2007 i have the Nvidia Problem

    Here are the Service sorties

    15.07.2007 - 18.07.2007
    P1937 CARD (CIRCUIT), GRAPHICS, NV36GL, 128MB, M60 1

    01.08.2007 - 06.08.2007
    P1937 CARD (CIRCUIT), GRAPHICS, NV36GL, 128MB, M60 1
    X1029 ASSEMBLY, PRINTED WIRING ASSY, PLANAR (MOTHERBOARD), MAIN, D800/M60 1

    08.08.2007 - 10.08.2007
    X1029 ASSEMBLY, PRINTED WIRING ASSY, PLANAR (MOTHERBOARD), MAIN, D800/M60 1

    12.08.2007 - 20.08.2007
    P1937 CARD (CIRCUIT), GRAPHICS, NV36GL, 128MB, M60 1
    X1029 ASSEMBLY, PRINTED WIRING ASSY, PLANAR (MOTHERBOARD), MAIN, D800/M60 1
    D5685 PIPE, HEAT, METAL, 6MM, LINDBERGH AND KAPALUA

    27.08.2007 - 24.09.2007
    Exchange of old M60 to M90 (never happend)

    24.09.2007 - 29.11.2007
    Exchange of old M60 to M6300


    As you can see they change a lot but the Problem is, that even if there was a Card (Quadro FX 100 Go) in their stock that was untouched, it will have the same issue, because the fault on the Nvidia card belongs to its age and not how long it was runnnig in your Notebook.

    Becaus a lack of LCD Panels my exchange takes a long time. In this time i had to do all my programming work from an old Desktop, not so fine but it has it pros:

    Instead of the M90 they give me an M6300
    I spend a lot of time with my family at home.

    In my sight DELL has the best service (here in Europe) compared to the others (Lenovo, HP etc.). Last year i stock up my NBD Service to 2012 for the M6300.

    Regards
    Christopher
     
    Last edited by a moderator: May 8, 2015
  3. moodywop

    moodywop Notebook Guru

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    Thanks, good to know you got a new notebook.
     
  4. gauden44

    gauden44 Notebook Consultant

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    I believe the video card failure is due to usage, not age. I remember reading the problem had to do with weak solder points that would eventually break after enough thermal cycles. I might be mistaken though.
     
  5. GoodBytes

    GoodBytes NvGPUPro

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    Using Quadro NV 160M on my Latitude E6400, me like a great majority shows no sign of problems.
     
  6. Tanis64

    Tanis64 Notebook Geek

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    I think both opinions are right.
    Shure it comes up to usage, but they change my video card three times, two times with 'new' cards that have been never used before. The problem appears short time later also on this cards.

    That weak solder points are the problem, otherwise the method some use to 'repair' them wouldn't work. (They put their cards in a oven for a couple of hours, after baking the card they reprod it works again). But also this method did not hold for ever.

    My original card holds for nearly 3 years with out a problem, all exchanged cards did not hold longer as a couple of days or a week!

    So in my eyes this must also have done something with the age of the cards, otherwise the cards must work longer (2-3 Years).

    I had a 3 Year NBD wich i extended to 5 Year in the beginning of 2007 (happy i have done that) so I think as long you have a service contract you are on a good side with Dell.

    I also have read something about that after the third attempt to repair your system you have the right for an exchange of the whole System. But i didnt know if that is right.

    regards
    Christopher
     
  7. moodywop

    moodywop Notebook Guru

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    If all of the chips are defective why is it that some don't fail?
     
  8. GoodBytes

    GoodBytes NvGPUPro

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    I think Tanish just had either very bad luck, or GPU's from a bad batch ot his problem is something else (bad heatsink?!) Normally, this is not a problem.
     
  9. Tanis64

    Tanis64 Notebook Geek

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    The chips are not the problem, the problem is how the graphic ram was soldered to the board. So maybe some boards are better soldered than others.

    regards
    Christopher
     
  10. gauden44

    gauden44 Notebook Consultant

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    Like everything, there is a little variation. In the case of these video cards, not all fail, but rather a higher proportion than normal do.
     
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