Dell couldn't fix my Vostro 1700.

A glossy screen does not automatically make something consumer grade and it had a full magnesium body, so not pretty much an Inspiron 1720.

Business users don't always expect anti-glare screens, they do expect the option, but many people prefer the glossy screen.

Your opinion.

Yes.

Disrespectful not humorous.

I would expect they would fully inspect and test the laptop at the depot.

I paid for complete care, for exactly the reason it ended up being damaged. Dell has a policy of replacing with like for like or better, just because the 3700 is new does not make it like or better.

I can expect prompt service and not getting the run around.

 

You should take the 3700, youll be getting a i3/i7, 330M, nice screen, large hdd, ddr3 ram...I think it would be a very good upgrade from your current model, I didn't even know dell would give you another comp if your curr one was broken or messed up.

 

I have seen the screen they are offering now and it's no where near as nice as I have now.

 

Well the only size they seem to offer is 1600 x 900, maybe you can ask them for a studio if they have the res you want.

 

Again, glossy screens are more typical of the consumer market, where there is less concern about outdoor use and reflected light. Those odd Vostro 1x00 models were pretty much identical to their Inspiron counterparts. Magnesium case? Sure, Dell had just invested alot of money in the technology. The rest was pure Inspiron, which explains the glossy screens. You don't see that sort of thing too often on business notebooks. Even Apple, the champion of glossy screens, had to give up and offer an anti-glare option on the 15" MacBook.

No, fact. The dual 2.5" hdd option has been relegated to the extreme ends of the market, gaming notebooks and workstation. It didn't really catch on in the mainstream.

Well there you go. You probably didn't need a motherboard replacement.

You've got to have a better sense of humor. You sent the tech something you'd dropped on the floor, so the tech sent you something that he'd dropped on the floor.

I wouldn't expect the techs to look for problems that aren't immediately obvious. When you sent a computer in for repairs, take the extra time to thoroughly inspect it yourself, and record the various issues. You can even write down the needed repairs on a piece of paper and put it in the return box.

Honestly, if you didn't notice the battery issue before you sent the notebook into the depot, why would a tech have noticed it? Be responsible and communicative and you'll get better service.

A Vostro 3700 is "like or better" than a 3 year old Vostro 1700. Dell simply doesn't make a Vostro with a glossy 1200P screen and dual HDDs. You're getting a good deal. You broke your 3 year old notebook and you're getting a new one.

Your service would have been more prompt if you'd identified the battery and warped case issue before sending it in for repair. You also could have declined the motherboard replacement. You could have had a new Vostro 3700 on the way.

 

I don't think you'll find a 1200P screen in the Studio 17 line. This resolution is very unpopular, due to the cost of the upgrade, and seems to be relegated to the M17x and M6500 lines. Basically, the 16:10 ratio is slowly dying off.

 

Well then he's out of luck for the 1200p screen, personally I would get the 3700, that's a nice offer they're giving him. I dont know his V1700's specs but it should be faster than his 1700 overall...Plus it has uptodate hw.

 

You guys are all missing the point. The Vostro 3700 may be an upgrade in most areas, but it's a huge downgrade in the few areas he actually cares about.

RangerDanger, if they don't eventually give you a Precision M6500 or Alienware M17x, get a refund and buy one with it. I tried to get an Precision M4400 as a replacement for my XPS M1530, but they wouldn't let me, so I just got a refund and bought what I wanted. These seemingly odd, cross line replacements do sometimes get approved. There was one person here who had an XPS M1530 replaced with an M15x instead of a SXPS 164x.

 

Exactly. And I don't understand Linuxwanabe feeling the need to attack me.

 

What "attack?" You're one who want to know what to expect? Perhaps someone can learn from you experience. Perhaps you can learn from your own experience. My comments only serve to put that experience into proper perspective.

Other posters can learn, for instance, to inspect their own computer before sending it in for repair. It always helps to describe the issues, rather than playing guessing games with service. It also makes sense to take charge and decline a repair that's unnecessary.

To get good customer service, you have to be an informed and proactive customer. RangerDanger, I'd advise you to re-read my comments very carefully so you might appreciate how you might have averted this situation.

The real issue here is that Dell has treated you fairly. In terms of value, both absolute and relative, the Vostro 3700 is the equivalent of the Vostro 1700. However, a great deal has changed in terms of notebook computer technology and buying trends since 2007. Dell can't offer you something that no longer exists. Dell also doesn't owe you a high end Precision work station as a replacement for a low end business notebook.