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E6510 DVD burning issues

Discussion in 'Dell Latitude, Vostro, and Precision' started by cokewithvanilla, May 20, 2011.

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  1. cokewithvanilla

    cokewithvanilla Notebook Geek

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    I've got an E6510 with a dvd burner. Burning always fails at the end, regardless of the software used. I have an E6410, so I swapped drives and it has the same issue. Plugging in a usb dvd drive solves the problem.... so it does not appear to be a software issue.

    Any ideas?
     
    cokewithvanilla, May 20, 2011
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  2. VeryOldGuy

    VeryOldGuy Notebook Consultant

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    There are firmware updates posted on Dell's download site. You might verify the DVD drive(s) have the latest firmware. [A long shot.]


    Does your E6510 factory DVD drive work in another laptop? If yes, call Dell for warranty support; time to replace electronics in the laptop.
     
    VeryOldGuy, May 20, 2011
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  3. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    I had exactly the same problem with the HLDS GU10N burner in my E6410. I phoned Dell support and, after they had made me jump through the hoop of burning a coaster using their bundled Roxio software (I normally use Nero) agreed to send me a replacement burner.

    So contact Dell support.

    John
     
    John Ratsey, May 20, 2011
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  4. cokewithvanilla

    cokewithvanilla Notebook Geek

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    Both DVD drives work in the E6410, none work in the E6510

    Updated the firmware with the same results


    If 2 dvd drives don't work in the E6510, what's the chance that the third will?

    My bios is set to RAID on... I am wondering if that is an issue.
     
    cokewithvanilla, May 20, 2011
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  5. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    In my case, I had no RAID setup, but the replacement burner (Optiarc AD-7930H) has given no problems.

    John
     
    John Ratsey, May 20, 2011
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  6. cokewithvanilla

    cokewithvanilla Notebook Geek

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    Well, I decided to reinstall windows on a new HD to test my theory...

    RAID on = NO dvd burning
    ATA = NO windows install
    ACHI = everything works.

    looks like I'm in for a reload.
     
    cokewithvanilla, May 20, 2011
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  7. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    So that does look as if RAID can upset the ODD burning capabilities.

    John
     
    John Ratsey, May 21, 2011
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