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E6510 Mouse moving by itself

Discussion in 'Dell Latitude, Vostro, and Precision' started by cokewithvanilla, Jan 15, 2011.

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  1. cokewithvanilla

    cokewithvanilla Notebook Geek

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    My mouse started moving by itself. I noticed that when I push on the right side of the case (by the intel sticker), the mouse will start moving. I took off the rear panel and cd rom, it looks like the motherboard is the only thing under that panel... is it time to call dell?

    reloaded drivers, same problem. Booted into backtrack... same issue.
     
    cokewithvanilla, Jan 15, 2011
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  2. Tsunade_Hime

    Tsunade_Hime such bacon. wow

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    Are you sure you aren't accidentally touching the touchpad?
     
    Tsunade_Hime, Jan 15, 2011
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  3. cokewithvanilla

    cokewithvanilla Notebook Geek

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    there is about 6 inches of room on the right of the touchpad. If i push below the speaker, by the core i5 sticker, no where near the touchpad... the mouse starts moving diagonally down and left. If i squeeze it, this doesnt happen, but if I push on it while its on my leg or the table, it does. Also, sometimes the mouse will randomly move without touching the computer... always left and down though. This just started happening yesterday.
     
    cokewithvanilla, Jan 15, 2011
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  4. GKDesigns

    GKDesigns Custom User Title

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    Perhaps the pointer stick... a strain guage that may be under some strain (in one direction) or just failing a bit. Could it be affected by the keyboard mounting?

    GK
     
    GKDesigns, Jan 15, 2011
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  5. Tsunade_Hime

    Tsunade_Hime such bacon. wow

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    Do you have on site repair? I would get a Dell technician to come look at your problem than mailing it off.
     
    Tsunade_Hime, Jan 15, 2011
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  6. cokewithvanilla

    cokewithvanilla Notebook Geek

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    It's not the pointing stick. How do I find out if I have on site repair?
     
    cokewithvanilla, Jan 15, 2011
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  7. GKDesigns

    GKDesigns Custom User Title

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    If you setup an account on Dell.com and enter your service tags to track your systems, it will list the service contracts.

    GK
     
    GKDesigns, Jan 15, 2011
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  8. cokewithvanilla

    cokewithvanilla Notebook Geek

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    Description Provider Warranty Extension Notice * Start Date End Date Days Left
    Complete Care DELL No 5/17/2010 5/17/2014 1218
    Complete Care DELL No 5/17/2010 5/17/2014 1218
    Next Business Day Support UNY No 5/18/2011 5/17/2014 1095
    Next Business Day Support UNY No 5/17/2010 5/17/2011 122
     
    cokewithvanilla, Jan 15, 2011
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  9. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    That looks like NBD support until 17 May 2014.

    John
     
    John Ratsey, Jan 16, 2011
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  10. cokewithvanilla

    cokewithvanilla Notebook Geek

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    Dell is sending someone out on tuesday to replace the palmrest (which includes touchpad i guess), keyboard and speaker covers.
     
    cokewithvanilla, Jan 16, 2011
    #10
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