Experiential report Precision M6500

Hello,

this is such an unbelievable and annoying story; thus, I decided to make it public. It's a Dell-Hell experience:

Dell-Hell: Faulty Dell Precision Notebook & Poor Dell Services

 

You can enter the model number on Dell.com and find the drivers. That would help you put a proper image on the system. Hard drives fail... swap it out and re-image. Memory crashes?... gotta get the system drive healthy and a stable image working first.

Don't know about the display... sounds like the image quality varied with the system drive. Again, get the system image stable first. Then decide if you need different hardware.

Dell hell?... sounds minor to me. Any enterprise IT guy could tell you about real support hell. The trick with support is to use it deliberately and knowingly when appropriate and not just to solve every hiccup that comes along. For instance in your case, ship them a disabled system drive and you can expect a different system drive back that you will want to re-image anyway.

So how's the display now?

GK

 

Hi GK,

thanks for the feedback.

Did you read the blog-post?
As I wrote "enter the model number on Dell.com and find the drivers" didn't work, because my model number was not known.

The display works now fine with the replaced notebook (and after getting rid of all preinstalled Dell software).

I believe if you buy a high-end notebook for some thousand Dollars, you really can expect a working system (display, hard-disk and memory).
Spending many hours one the support line and writing many escalations letters for getting repairs is the well known Dell-Hell in my opinion.

 

Yes, I read the blog post. I thought it said 'service tag' could not be found, not 'model number' could not be found. I can't imagine why Dell would not list drivers for an entire model line.... would not be like them.

Here are the M6500 drivers.

GK

 

All drivers can be found looking up the notebook by model M6500.

I assume you got the Samsung WUXGA WLED LCD, please ask for the LG LP171WU7 T1 D1. I noticed some hue to the Samsung vs the LG.

I would hardly call this Dell Hell, in comparison to some of the real horror stories back in 2008~ that were indeed Dell Hell, including refusal of warranty, lost notebooks or repairs taking months at a time yet not fix a thing, etc.