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Is this a reasonable thing to claim on warranty

Discussion in 'Dell Latitude, Vostro, and Precision' started by Wigster, Jan 21, 2010.

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  1. Wigster

    Wigster Notebook Guru

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    I have a Latitude E6400 that's about 13 months old. I have 3 years of US warranty coverage.

    My speaker grills have become pretty worn with the silver showing though in patches of about 1 cm^2. Is this something I can claim on the warranty and get replaced? It's kind of annoying but clearly does not impact usability.

    Thanks.
     
  2. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    See this thread for more about the problem.

    John
     
  3. tmf2

    tmf2 Notebook Geek

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    Dell claims its cosmetic and not covered by warranty.
     
  4. Dillio187

    Dillio187 Notebook Evangelist

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    I've been able to get all of the ones in my company replaced that have flaked. Initially they say it's cosmetic, and I argue a bit and they always send a tech and the part out.
     
  5. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    Is it damage or defective materials. If the former then I would agree with Dell, but evidence points to the latter.

    John
     
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