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M4500 FIPS fingerprint reader

Discussion in 'Dell Latitude, Vostro, and Precision' started by ilo_oli, Oct 15, 2010.

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  1. ilo_oli

    ilo_oli Newbie

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    Hi,

    I have a M4500 with the FIPS fingerprint reader. I reciently reinstalled windows 7 x64 and am having trouble getting the fingerprint reader to "connect" at the windows login screen. Before I reinstalled windows 7 the fingerprint reader worked without any issues.

    Has anyone encounted this? Or know what I am doing wrong?

    ilo_oli
     
    ilo_oli, Oct 15, 2010
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  2. VeryOldGuy

    VeryOldGuy Notebook Consultant

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    Make sure the latest versions of all of the following are installed:

    > Dell ControlPoint Security Device Driver Pack
    > Dell ControlPoint System Manager
    > Dell ControlPoint Security Manager Application
    > Dell ControlVault (device firmware update)
    > Dell ControlVault (utility - for fpr calibration)

    You may find the PDF document at this link helpful for reimaging instructions.

    If the link does not work, Google:

    E-Family Re-Image How-To Guide - A02 v2 11.pdf
     
    VeryOldGuy, Oct 16, 2010
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