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ProSupport

Discussion in 'Dell Latitude, Vostro, and Precision' started by jmbaker3, Apr 18, 2010.

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  1. jmbaker3

    jmbaker3 Notebook Enthusiast

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    I am considering the new e6410. Coming off of a very old 600m, which I bought with GoldService. Although I rarely called for support, when I did, getting somone in the USA made a "world" of difference. The e6410 comes with 3 years , but didn't know if I would be better served to step up to the ProSupport option. Any advice is welcome, or current experiences. TIA
     
    jmbaker3, Apr 18, 2010
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  2. chris_compson

    chris_compson Notebook Consultant

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    prosupport = Goldtech support = US based for us and canadian users :D i would go with it!
     
    chris_compson, Apr 18, 2010
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  3. theZoid

    theZoid Notebook Savant

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    I paid for ProSupport...I think it's worth it. Go for it IMO.
     
    theZoid, Apr 18, 2010
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  4. ttfing

    ttfing Notebook Guru

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    What kind of difference would one expect between prosupport and basic??
     
    ttfing, Apr 18, 2010
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  5. Robin24k

    Robin24k Notebook Deity

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    The most important thing is NBD service. As long as it's not mail-in, it's good. ;)

    ProSupport offers additional services such as help with software and such, so it would depend on your level of computer knowledge and whether or not you are the kind that would call them frequently. I would stick to the basic NBD warranty though.
     
    Robin24k, Apr 18, 2010
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  6. theZoid

    theZoid Notebook Savant

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    I've heard testimonials from people on this forum that said with pro support they seem more generous with parts replacements, etc. Search it here.
     
    theZoid, Apr 18, 2010
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  7. jmbaker3

    jmbaker3 Notebook Enthusiast

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    My biggest thing about it is getting someone I can understand and not Lucy, or Teddy... from India. Before I had gold support I would hangup numerous times until I got someone I could simply understand! Not to mention they always seemed to want you to wipe out your system and reinstall the OS.
     
    jmbaker3, Apr 18, 2010
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  8. gripper

    gripper Notebook Enthusiast

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    So far I've had good luck with ProSupport. They always answer the phone fast, and have yet to treat me like I was a complete computer novice.

    I write install programs for retail software, have extensive experience with the driver DDK, and am currently working with client-server software development.

    I don't expect to be treated like I don't know where the "start menu" is. Only reason I'd call is for HW issues.

    And the ProSupport techs I've dealt with where quick to pick this up and accommodate my needs. I think it's worth it.

    Also the NBD works great. Only caveat is the "Business Day"... sucks if you have a problem on a Friday, and have to wait until Tuesday to get your part.
     
    gripper, Apr 18, 2010
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