I think ill have to wait for sometime then, ill get the GC extreme 3 which cost 27 dollars to get it to India, and what's CLU.. Ive Previously Disasembled my M11XR2 and M14X.. it was not that hard, right now I'm testing temp with different BIOS, it seems A02 and A05 performs worst, A04, A00 is slightly better.. any one got updates on SKYLAKE R2 version temps ?? alienware was giving free upgrades to skylake for those bought n d month of august, but sadly my tech support guy told me its only for U.S, damnnnit.. neways I really don't mind much, most of the games run fine, except those cpu bound games like GTA V, Witcher 3 on maxed I get clock throttling, even on BO3 multiplayer
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http://www.coollaboratory.com/en/products/liquid-ultra/ Don't use it on any other places than the processor die and the copper part on heatsink. Every other places will be killed eminently. Only bios A00 and A06 have useful fan profile on early Echo models.
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Hey I found Cool laboratory ultra in amazon india, but its 2300 INR which is 33 USD, is it worth it, and moreoever 4720HQ die is really small.. gota do it carefully, what do u mean every other places will be killed eminently
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Dangerous on aluminum(eating aluminum)and Clu is also conductive paste aka dangerous on all electronic parts on the motherboard/processor/gpu. Be careful and only use it on die/pure copper. Worth every dime if you are careful with the application
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after days of testing, its the turbo boost issue on my end.. after few minutes of gaming no matter what the temps are, the cpu get throttled back to 2.6ghz.. tried with every single BIOS, thermal framework drivers, XTU voltage bump. nothing worked
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By the design. Some of the Bga processors will throttle in early Aw Echo models and this mess will never ever be fixed. DELLIENWARE support said its normal that the processor throttle down under maximum load. Completely normal
Even down to 0.8Ghz. Only option that can help a little with this mess is Throttlestop.
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that's bad, I'm gonna request them for skylake 6700hq if nothings works after repaste and new heatsink, I highly doubt that dellienware will provide me skylake, still lets see, atleast ur model runs better
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As long as the processor does not have major heat problems or does not shut off I find it hard to believe Dell will offer you a replacement laptop.
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your right, tech support told me its not possible, they said we need to observe whats the real problem here, I doubt you have a faulty chip. so I think its best that let us figure out whats the issue.. lol I said fine.. ill give it to you guys..Papusan likes this.
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what a mess, today the tech support came with refurbished mobo / new heatsink.. after fixing it with Artic silver 5, my temps were decent, 55 idle max 91, but the throttling went worse, before on previous mobo it was throttling back to 2.6 often.. now this **** is running at 800mhz after few mins of blackops 3.. I'm calling them again, uploading a video of bo3 as well, damn the BGA garbage, making my life tough..
Papusan likes this. -
@VICKYGAMEBOY , Try to talk with manager first the middle persons are just trash, they are incompetent with these things. I've had my 260M replaced 4 times when I had M15x, they wont ship me 460M that time even after numerous times I say this GPU has serious HW throttling issues.... So stupid. It's like talking to a rock. So try to talk through them.
This is what BGA is, glad that you've realized the truth, don't repeat the mistake.
And regarding the TIM job - First do normal re-paste job with GC Extreme, you can't do CLU unless you are a veteran with these things and haswell has small metal parts on the CPUand if CLU touches that or the aluminium parts your machine will die permanently. GPUs won't need liquid metal as ICD / GC extreme does the job well and the difference is a bit less than that of CPU application of CLU on CPU vs GPULast edited: Feb 3, 2016Papusan likes this. -
exactly what the issue is, they simply don't understand, they gave me a new laptop, on which the throttling still happens, today they will call me again, I've shared screenshots of recent throttle with temps, graphs, and a gameplay footage as well,
lets see what they can do, btw I dint know about BGAs much the time I bought, previously I had a M14X and M11X with 520um, with GT335m.. yes I used throttlestop back in M11X R2 days, but in 2015. kinda disappointed.. hows is the skylake performing ?? holding up 3.5ghz without any throttling ? -
I don't even check the new echo forums so I don't have much knowledge about these...I cannot say about R3 throttling issues..but seems like these things are more prevalent with Alienwares only (Speculation). That throttle is too bad, ask them for a replacement or cash back not a refurb.
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this is my replacement laptop, and with a changed mobo as well, I don't know dude how to get 2nd replacement from them, Ill try contacting them, I wish someone from alienware admin had helpd me, like porra or someone, these dell people are really not into replacement again, they are just sending me refurbs and trying to sort it out, which will never happen.. thanks for ur reply, I worked hard as a designer to buy this, now this **** even throttles on adobe premier render..
, and I cant return it, I bought it on august 2015, got a replacement laptop on November, and mobo changed 2 days back.. do u think I still can get refund
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If you are lucky enough to get your money back: BUY the newest Clevo models with proper socet hardware. Anyway... This moder trash that you have now is totally useless. The biggest junk Dellienware ever created... A real Throttle machine de luxe. If Dellienware support can't/will help you with the mess so get rid of this preferably yesterday. Sell it and refuse to take this garbage in return if the buyer also gets unhappy with it...Ashtrix likes this.
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got a final email from dell, we are discussing with internal team regarding ur issue, give us sometime, we will come back with a solution, I even shared what all u guys wrote, yeah I should have gone for the socket type man, I wanted to buy alienware cuz of its design, and after sales support, but dint expect this kinda **** hardware cpu, if they don't help me refund or get a new one, ill need ur help guys, 1000 dollars was given by my parents, I used another 1200 dollars to get this ****.. lets see, Ill upload more benchmark vidz as well..
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This was a convincing video ↑↑↑. Maybe @Alienware-L_Porras can se it and help you also. This was horrible video to watch... Dell can not do anything but help you now. A thin laptop design is not preferable if you want real power in a gaming laptop. I hope you have learned from this mess now.Last edited: Feb 3, 2016VICKYGAMEBOY likes this.
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Yeah I knew the thermal issues we get on thin laptops, but I thot may be they had better dissipation method and good cpu.. but anyways let see what they do about the logs Ive showed them, ill be in touch with u guys. thanks. btw are u still using ur alienware laptop
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As the signature..
Alienware 17R-1 Ranger "Elitist"
[email protected] (With Liquid ultra)
gtx780m @ slv7 vbios
32gb ram
512GB Samsung 850 Pro
256GB OCZ Vector
64gb m-sata
120hz 3D monitor
330W Delta
My next will soon be Sky X9... Of course Clevo with socket hardware(not BGA junk as I hate - look under my nickname/Avatar). Money is already ready for this new monster
I don't like Apple thin laptops. These can't contain what I want... <socket hardware>
Thicker the better...
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nice one, for now ill have to stick with the dellienware, I checked clevo it comes around 2800 dollars for MXM bsed model.. yeah ill better save another 800 next time and buy a decent laptop. still waiting for dellienware support call..Papusan likes this.
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@Papusan : man I tried to be so kind with these tech support people, but they keep pulling my leg, saying I doubt its a CPU issue, we are figuring out, I guess after 2 days of internal discussion I'm afraid they are gonna give me another refurb mobo.
, ive posted on porra's page, and started a conversation as well, but even he din't reply, basically after the latest refurb mobo I cant even play BO3, use adobe premier to render or use VRAY render..
Papusan likes this. -
It does not look like you have no other option than to receive a another refurb mobo from Dell support. This is thanks to the BGA and soldered hardware. You have to try several refurb mobo until your machine <might> work a little better. This is tragic... This has many of us socket enthusiasts warned about could happen long time. But many of the BGA lovers refuse to believe that the BGA is a big problem. Sadly... All say that their children are prettyest, while everyone else thinks the baby is ugly.
Last option is to try to sell this garbage. Some are guaranteed stupid enough to buy. Not everyone can something about such problems.
You can only continue the fight against Alienware support. Don't give up
Have you asked @unclewebb for help in Throttlestop guide? Perhaps it is possible to fix the problem a bit so your Aw can be useful.Last edited: Feb 5, 2016 -
haha, lol I'm not a BGA fan, but I dint realize it could be this bad.. hope the BGA lovers understand now the baby is most disrespectful and annoying baby.. lets see how the new refurb one behaves..
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I did not say you were a BGA boy... But many don't realize the big problem. That's the big problem. Everyone should support socket hardware. It is only then something can happen. Clevo next
Everyone should run and buy....
Think the thought .. You've been lucky in silicon lottery and get a good OC'er. Suddenly something broken. You get a new motherboard from Dell, but this time is the BGA processor of poor silicon. Not much you can do with this. Just live with the problem because the processor manages to keep base clock speed. No one from support can/will help you further.Last edited: Feb 5, 2016 -
hope the next gen models all stick to socket CPU and GPU, but for now my 2000 dollars is a experience fund.. ill update u guys once I get proper feedback from dell team.. right now they forwarded my case to level 2 department, I don't know whats that.. lets see, btw is there a thread opend for AMD polaris ?? greenlake
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Be sure to test your machine properly after this repair(make some video with hardware monitoring for support). Complain if not everything works as intended.
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tech support couldn't solve my issue, so they told me to bring the laptop to service center and show it live to the technician and explain what's the issue, Il have to go visit them this Monday, and before that I went to the DELL exclusive store where I bough this laptop from, I was showing this issue to that sales guy, he said don't leave them, get new mobos until u get satisfied or just ask them to give you new one, while I was talking to him and testing at same time, its weird but I used his alienware 14 , believe me or not I found almost no throttle
Last edited: Feb 8, 2016Papusan likes this. -
soulvengeance Notebook Consultant
That sucks, hopefully they'll take care of you, I would definitely keep complaining until it gets resolved. If you're really looking for power, you should just get a desktop, easier to repair and replace parts at a much lower cost then a laptop.
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I'm so pissed at this technical team, seems like they are not accepting the 4720hq throttling issue exist, I'm going to service center this Monday, after I show them gameplay where it drops to 2.6ghz or even lower, I'm gonna tell them either give me a 15 R2 or get me a new laptop with same specs, I'm done with this refurb thing, also I'm planning to do complaint against dell india, for which ill have to hire a lawyer.. but I really don't want to go to that extent, I need forums members help as well, L-porra dint even reply or atleast help me talking to dell support, this is like a solo war between me and them.. I'm not giving up man.soulvengeance likes this.
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Every Aw technical team know about the issue... AW support only pushes the problem under the carpet. They wait until you give up.
Have you tested Bios A00 with your 240W psu? Bios A00 is not a Hybrid bios junk. Only later bios versions have full hybrid functionality.
When you tried the smaller 150w psu in the shop and hybrid Bios 06.... Your hardware used extra power from the battery, as the 150w psu failed to deliver all power that was needed.
I recommend that you try a second 240W PSU with Bios A00 and also test A06.
@soulvengeance He does not need to purchase a desktop. Sky X9 is for sale. Easy to repair itself + all socket hardware. Why buy desktop pc if you can get it portable?
A desktop PC does not provide much more performance than Sky X9 laptop. A desktop computer with the same Gtx980 have actually slightly lower performance. Nor is the processor in a desktop PC so much better.
https://biosmods.wordpress.com/2015/10/21/sky-x9/6/
Latest processor from Intel <i7-6700K> does not work so much better in a desktop computer than in a gaming laptop with proper cooling. This has already been proved ↑↑↑ Not many other options if you want desktop performance in a portable size. A true (DTR).Last edited: Feb 5, 2016Ashtrix likes this. -
Yes I indeed tested everysingle bios, even on A00 it throttles, Yeah like u said they are pushing everything under the carpet so that no one notices, as for the desktop propaganda, I already own 2 rigs, one AMD FX 8350 + R9 290X and a Intel i7 4790K with GTX 980.. but I cant carry my desktop to my office or starbucks or anywhere else, that's why a gaming laptop, I have a bad feeling about my case, I wrote a mail in bad way to dell support, but that's my feeelings, so let It flow, whatever happens I don't mind, and I already warned 2 customers who were looking for BGA socket alienware n shop, they thanked me, they dint know anything about heating / throttling..
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Rep added. BGA came because OEM's want to make a thinner sleeker laptop design. But not everyone understands the consequences of this. You should not put all the blame on INTEL. OEM's can still use desktop hardware if they want.
Anyway. Try a different 240w psu.Last edited: Feb 5, 2016Ashtrix likes this. -
@VICKYGAMEBOY
The Dell service center guy is correct, try and try until you get the proper response, and GJ there +rep. Even we should make people understand who don't know anything about the BGA not to buy this junk at all, waste of money. They are serious trolls, damnit. IF you look at the ideastorm petition threads and NBR threads here about the BIOS lock Fan profiles (they did respond for this one only though), maxwell. You'll know what we were being through and ultimately they left us in dust, betray their first agenda and people who brought them fame and name.
And the AW representatives were good & proactive back then in 2013 and earlier, this is new Dell completely annihilated of everything good associated with the company and that it has built to this level, they are just shameless tbh like m$, pushing down our throats the unwanted throttling pile of mess. Best way to win this war is don't just accept that and educate others about better options, then they'll stop which is highly unlikely, but we will try our level best at what we can do.. DONT FEED THE TROLL - that's what we did to that nGreedia to stop that stupid OC block on drivers with NBR petition... I didn't expect Dell to drop to this level after going private.
Just don't let them go easily, talk to the manager as I said, the middle people won't cut it.Last edited: Feb 6, 2016Papusan likes this. -
Yeah ill try a new 240W adapter when I get to the service center, its hard to believe the showroom sales person told me few people who bought 5th gen inspiron had some issues, and they got a new skylake for free, he told me to try and be strong against them, ill take him as well on Monday if he is willing to help me, yeah @Aashtrix dell back in 2012 days were good, even now they are fine, but just cause of their BIOS dev team and hardware design team, support team have to go through the process of denying/lying that there is no issues.. DELL doest it ring a BELL.
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Remember to save both bios versions on your AW. Test both versions together with the 240W psu at the service center.
Dellienware managed to get away from Throttle gate with this hybrid junk. Incredibly clumsy engineering
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Yes I have BIOS A00 to A06 on my USB drive, just now also I tried playing BO3 , witcher 3, Flat 2.6ghz in 2minutes of gaming, and in BO3 even before a round completes 800mhz, 2 more days for doomsday..
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It's hard to throttle down lower than 0.8Ghz
. Remember video / pictures of everything when you are arguing with Dell tech. Ask DEll support team... Is 800MHz maximum performance perfectly normal on an Intel i7 from 2015.
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sure bro, I have the BO3 video, and another video of witcher 3 as well where it throttles to 1.8ghz, I'm just afraid if they answer yes it is possible due to thermal it throttles, I'm gna camp on their base if they say so, until they give me a new mobo or some solution..
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Intel's own specifications for thermal throttling is closer to 100 degrees for your processor. And the processor is far from this level. Just tell Dell support that the processor behaves much worse than many others in exactly the same use. How is this processor throttling in Cinebench 11.5? Have you tested this with your latest junk ?
http://downloads.guru3d.com/CineBENCH-11.5-download-2475.html
Have you read this thread? http://forum.notebookreview.com/thr...-should-be-asking.786500/page-3#post-10187008
This is the Screen gate...
http://forum.notebookreview.com/thr...s-15r2-fhd-screen-query.787795/#post-10195057
Your early AW Echo revision have only the Trottle gate for processor and Psu. Dell delivered better screen in your model. I can't understand why Dell will do this. Because they can.Last edited: Feb 6, 2016 -
hey, I did cinebench test, those were short cpu test, temps were 84c max, but on my APC invertor it showed 188w being consumed for cpu stress test alone, which is weird.. 0% gpu usage.. Yes and I'm aware of that 220 nits of R2.. 188w that's little odd for 100% CPU..Last edited: Feb 8, 2016
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This must be completely wrong
. Can you test with Wprime 1024M stress test(select 8 threads under advanced settings). Monitor with Hwinfo and check also maximum wattage with your APC invertor. If your APC inverter provides such nice numbers, then return it back and get your money. Is this also from Dell? HaHa
http://www.putme.net/wPrime155.zipLast edited: Feb 7, 2016 -
Yes ive done tests with Wprime 1024 with 8 threads.. completed in 217seconds, XTU temps max 84, when I played witcher 3 novigrad city it went to 2.6ghz in 5minutes, and after another 4 minutes it went to 1200, I tab to XTU, first it showed power throttle, after few minutes the current throttle was turning 100%, do u guys have any clue what is current throttle, I know power throttle.. but never heard of current throttle...Last edited: Feb 8, 2016
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An explanation by @D2 Ultima Read his i7 guide in his sig.
Last edited: Feb 7, 2016D2 Ultima likes this. -
holy moly, nice find there papusan, I'm gna show this to those tech people who don't believe. 12hours left..
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Not sure People from Dell's tech team understand any of this facts anyway. Some are not so tech savvy. They will probably come with a distasteful comment on this. It is not certain they know how processors works. Depends on which of these tech people you meet, LOL.
Maybe you now understand why socket enthusiasts hate and never will accept BGA hardware in any laptop/desktop... It's crippled by design. Should only be in tablets/smartphones.Last edited: Feb 7, 2016 -
just tested aida64 gpgpu bench
this is the second test because the first one instantly shutting down my pc during x64 cpu bench due to excessive heat but the gpgpu test runs just fine
i am amzaed by 131 watt power
edit
just checked gpu processing power from wikipedia
reference gtx 970 SP 3494 and DP 109
reference gtx 980m SP 99.6 and DP 99.6
IF only my cpu >,<Last edited: Feb 8, 2016 -
another benchmark testing power draw syntetic on sandra sisoft bonus wprime 1024m on abused haissswell
according to prema(vbios creator( tdp for bga 980m is 85 watt
adding recent valley benchmark (170/200/ turbo disabled)
adding another sandra benchmark useing cuda intreface at 1590mhz/6 ghz memory
scores seem reflected the oc so no throttle but hwmonitor unable to scan my temps and sandra told me to update driver whic is odd
because i am using 359.06 which is newer than 353.62
Attached Files:
Last edited: Feb 12, 2016 -
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@Papusan see what the stupid dell tech team wrote me after I showed them throttling videos live at their office, 50% gpu usage, and 1200mhz on cpu with power brick connected
Hi Vicky
As per the update, Regional team has informed us that there is no option for any upgrade of CPU. However, we did not find any issue which were explained by you. At this point in time, system is working as designed. If the game needs more CPU, probably you have to go for an upgrade.
Nothing much we can do here.
Best,
Deepak D
Senior Technical Analyst, L2-Workstation Team
Dell | Operations – Pro-Support
Office 080 2221 3344/ Ext: 840-8318. -
Just as expected
. No one will take the blame for Dell's new modern crippled product. See picture in previous post or below ↓↓↓. As DELLIENWARE TEAM say...
Probably you have to go for an upgrade. Yeah Aka Clevo next.... Sell this throttle machine filthy ****h and buy something real. This is discussed before with you + many many others. The modern slim AW Echo models is a downgrade from previous AW models. All performance / hardcore enthusiasts
have left the ship long time ago.
I recommend highly. Do the same...
Last edited: Feb 15, 2016jpsm likes this.
*OFFICIAL* Alienware 15 R1/R2 Benchmark Thread
Discussion in '2015+ Alienware 13 / 15 / 17' started by Mr. Fox, Dec 10, 2014.
