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    *OFFICIAL* Alienware 15 R3 Owner's Lounge

    Discussion in '2015+ Alienware 13 / 15 / 17' started by katalin_2003, Oct 24, 2016.

  1. Phaelen

    Phaelen Notebook Enthusiast

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    I would uninstall any of dells software but keep the bare necessities (which shouldnt be much from dell). I find systems run smoother and just fine with whatever windows provides and/or manually updating drivers from dells support site.
     
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  2. improwise

    improwise Notebook Deity

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    Has anyone done any measurements on the screen brightness on the AW15 4K screen? It claims to be 300 nits but seems to be less, although I don't have any hardware to meassure it. And yes, Adaptive Brightness is disabled.

    Could be my imagination but I feel that the screen is less bright after installation, does Dell/AW had some magical software, display profiles etc that are enabled on default installations?
     
  3. agent_mulder

    agent_mulder Notebook Consultant

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    Is the UHD option on AW15 is touchscreen ? if not which one is ?
     
  4. Maineiac12

    Maineiac12 Notebook Evangelist

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  5. Kronephon

    Kronephon Notebook Guru

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    Ok so I got alienware to send a technician to do a repaste. Used kryonaut and although the temperatures are somewhat lower I still get up to 92C on prime95 FFT's, usually before the fans kick in, then it drops and I still get a 10C or so difference between the cores. Is this normal? Should I ask for a replacement?

    Undervolting -160 gets me similar temps. early 90C range
     

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    Last edited: Nov 3, 2016
  6. Phaelen

    Phaelen Notebook Enthusiast

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  7. CSHawkeye81

    CSHawkeye81 Notebook Deity

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    It is there but when you try and configure one you do not have the option to upgrade.
     
  8. Maineiac12

    Maineiac12 Notebook Evangelist

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    This. The option doesn't exist on the configuration page.
     
  9. zeroibis

    zeroibis Notebook Consultant

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    Maybe they finally cleared the inventory... so the question is if they will replace 1070 gsync hq with a 1070 gsync hk option.
     
  10. Maineiac12

    Maineiac12 Notebook Evangelist

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    That would be awesome. Of course then I will face the dilemma of whether or not to return the 1070 gsync hq that I ordered a few days ago...
     
  11. ThatOldGuy

    ThatOldGuy Notebook Virtuoso

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    So, you are saying this is the one problem they could have solved by cutting corners :cool:
     
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  12. hal9000ht

    hal9000ht Notebook Guru

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    Had a call with Dell today about the backlight bleed. They asked for a screen photo.

    After that they have offered either a repair in more than 1-2 weeks or a refund with a 15% discount voucher in a new unit.
     
  13. calvinstone

    calvinstone Notebook Guru

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    Last edited: Nov 3, 2016
  14. Trident56

    Trident56 Newbie

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  15. Maineiac12

    Maineiac12 Notebook Evangelist

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  16. improwise

    improwise Notebook Deity

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    Only me that can no longer find any drivers on the Dell support site for AW15 R3? Only Dells Delivery application and Operating system recovery image.

    Trying to get all fn keys to work as the should after a reinstallation.
     
  17. CarbonTwelve

    CarbonTwelve Notebook Consultant

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    You're doing better than I did. After chatting to a Dell Australia support staff member (fairly senior I believe) and having him remote to my machine to test it, I was basically told that the CPU dropping down to 2.6GHz and being unable to maintain the Turbo Boost was not a malfunction and as such no replacement or repair would be offered. My choice was to either accept a refund (under the 15 day satisfaction guarantee) or live with it.

    I did some more testing last night though and with OCCT + Furmark it actually throttles down to 2.2GHz with stock voltage, so I'm going to go back to them with that and see if they'll allow a replacement now. I'm definitely tempted to just accept a refund and wait for Kaby Lake at this point, hoping that they'll have fixed the thermal issues by then, plus have the slightly better performance & lower power consumption from Kaby Lake improvements, but at best that's at least 2 months away, and I'd really rather not have to wait. It seems like even amongst the 120Hz batch my unit is exceptionally hot, so I'm going to have to wait.

    FWIW, I repasted again with Gelid Extreme last night, and whilst it helped with the GPU compared to the previous old paste (it dropped OCCT+Furmark GPU temps from 78 to 75) the CPU still throttles back to 2.2GHz.
     
  18. LDNA

    LDNA Newbie

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    Yeah I am having the same problem, I did a clean install and the Dell website is not showing any drivers. I couldn't find anywhere to download the Alienware command center so I ended up restoring windows back to the factory one.
     
  19. Phaelen

    Phaelen Notebook Enthusiast

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    Wow that sucks. Did you request to speak to a manager?

    Curious too that you don't have the right to request an exchange regardless if you are within the return period.
     
  20. ex-28

    ex-28 Notebook Geek

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    same problem here , and i was just on there site yesterday all drivers were listed. what the heck is going on ?
     
  21. ex-28

    ex-28 Notebook Geek

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    i dont think any of the new alienware are touchscreen.
     
  22. Darkhan

    Darkhan Notebook Deity

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    The new 13 oled is touch
     
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  23. CarbonTwelve

    CarbonTwelve Notebook Consultant

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    From what I gather he is the manager.

    I was just looking at their policy and it clearly states that you can exchange the item within 15 days: https://www.dell.com/learn/au/en/aucorp1/policies-returns

    Not sure why he's denying it now...

    Edit: just reading over their policy again; although it says happy to offer exchange or refund, it doesn't specifically state they'll offer both, so I guess by offering a refund they're fulfilling their obligation?

    Still trying to decide whether I even want a replacement or whether I should just wait for Kaby Lake...
     
    Last edited: Nov 3, 2016
  24. Phaelen

    Phaelen Notebook Enthusiast

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    I would call back and immediately ask to speak to a manager and express your lack of satisfaction at the poor service you received.
     
  25. agent_mulder

    agent_mulder Notebook Consultant

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    really ? in one the video I saw a guy reviewing new Alienware 13 and he was touching all over the screen :p
     
  26. nemoris

    nemoris Notebook Evangelist

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    only 13 OLED screen is.
     
  27. ex-28

    ex-28 Notebook Geek

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    in canada none of the 15" have option for i7-6820HK is there any reason why ? or maybe not just showing up for me
     
  28. Greel

    Greel Notebook Evangelist

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    so you would recomend i go with msi instead?

    i was trying to get the 6700/4k igzo set up. are the heat problems and the lightbleed bad enough that i should get a different band? i need it for color work and gaming on the side
     
    Last edited: Nov 4, 2016
  29. ex-28

    ex-28 Notebook Geek

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    quick question on the alienware 15's do you guys have a light at the end of your power cable that plugs into the laptop , mine does't but seen a few picks of ones that do.
     
  30. CarbonTwelve

    CarbonTwelve Notebook Consultant

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    Yes, mine does. If anything I wish it didn't - not much point to it. It would be better if that light actually changed depending on whether the battery was charging or not. At the moment if the laptop is closed there's no way to tell when the battery is fully charged.
     
  31. Phaelen

    Phaelen Notebook Enthusiast

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    I see it. It's the last option for 3249.99 can
    Ya our work laptops have the blue light and the i7559 came with one to. The only thing I find it's useful for is to remind me if there is power.
     
  32. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    DO NOT RUN FURMARK ON ANY GPU
    DO NOT RUN FURMARK ON ANY GPU


    Do I make myself clear?


    With that said, the only solution to this heat method is LIQUID METAL MAGIC :p

    I already repasted Vassilli's 15R3 and got some amazing results: http://forum.notebookreview.com/thr...problems-possible-fixes.797813/#post-10379169

    [​IMG]


    If you are in the US please don't hesitate to contact me for Liquid Metal repaste services!
     
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  33. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    The warning will be forgotten within 1 week bro. People will never ever learn Mobius. Perhaps only those who retrieves vBios from sites where a warning is printed next to the Vbios mod :cool:
     
  34. improwise

    improwise Notebook Deity

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    At least he wasn't touching himself :D


    Sent from my iPhone using Tapatalk
     
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  35. improwise

    improwise Notebook Deity

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    Thinking of buying an Samsung 960 Pro to replace the boot disc, that should work right? Any possibilities reusing the replaced SSD instead of the 1TB HD now sitting in the third slot?


    Sent from my iPhone using Tapatalk
     
  36. Greel

    Greel Notebook Evangelist

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    is that same stuff HID uses? (Coollaboratory Liquid Ultra 100% Metal Thermal Interface on CPU)

    also repost
    ---------------------
    so you would recomend i go with msi instead?

    i was trying to get the 6700/4k igzo set up. are the heat problems and the lightbleed bad enough that i should get a different band? i need it for color work and gaming on the side
     
  37. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    Same Liquid metal :cool: You have 3 branding of Liquid metal... Coollaboratory Liquid Ultra, Grizzly Conductonaut and Phobya Liquid metal. Forget the rest.

    I don't recomend BGA machines from any brand :) For me it's wasted money!!
     
  38. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    Nope, I use Conductonaut, is better than CLLU.

    Heat conductivity rating (higher is better)
    Thermal Grizzly Conductonaut - 73 W/mk
    Coollaboratory Liquid Ultra - 38.4 W/mk



    The temperatures are pretty much under control if you use Conductonaut LIQUID METAL MAGIC!

    With MSi you need to check with reseller which panel you will be receiving. I believe that most 4K 17" laptops use the B173ZAN01.0 which is 60FPS w/ 25millisecond GTG response time (95% Adobe RGB)

    With the Alienware 15 R3 4K screen this is my calibration result (yes I did warm up for an hour and test for 5+ hours on displaycal), i1 Display Pro.

    [​IMG]

    [​IMG]

    [​IMG]

    [​IMG]

    [​IMG]

    [​IMG]

    [​IMG]
     
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  39. agent_mulder

    agent_mulder Notebook Consultant

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    Is PCIE SSD faster than SATA SSD ? I own Samsung 850 SSD
     
  40. Greel

    Greel Notebook Evangelist

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    no clue what bga is
    im just trying to get away from having to be on my desktop all day long in order to get any work done or gaming. im never home, and currently im relying on a chromebook that cant do much

    well i was going get the msi GT62VR with the 1080p gsync panel but then i saw the sager had a 4k 15', found out they use a panel with pentile and not great color.
    remembered dell has the igzo panel (read theyre super accurate with color) so i came to read some reviews hoping to score a 4k laptop instead but now these post got me scared id get a r3 with a ton of problems


    as far as repasting would that void any warranties with Dell?
     
  41. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    dell is nice on warranty (provided you be careful), warranty will not be void if you open up the laptop to repaste. if any damage happens down the road you can quickly swap to regular thermal paste and say you never did anything to the laptop

    opening up an msi just to swap ram and or clean fans will void the warranty sticker on the back of laptop

    I'm not sure what panel the 15" sager uses, maybe @Meaker@Sager knows more

    "igzo" is just a type of IPS display, not that special

    before buying please do make sure you get the exact panel type of the laptop and look up the datasheet for color coverage data




    bga is the method of putting cpu and/or gpu directly on the motherboard with solder and without socket

    there is also removable CPU with PGA/LGA socket and removable GPU with MXM socket
     
  42. Greel

    Greel Notebook Evangelist

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    sager uses the same Samsung panel that the lenovo Y50 uses according to the sager threads
    so is the alienware 15 r3 a decent buy if i repaste?
    probably buy directly from dell i have 18 month no interest financing with them
     
  43. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    Decent only if you repaste
     
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  44. JokoWidodo

    JokoWidodo Notebook Enthusiast

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    guys, i need to know if the AlienFX's LED is brighter this time on the newer model
    because on the 15 R1 which i have, the LED seems too dim whenever i use it under the sunlight (like almost totally turned off)
    thank u
     
  45. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    @Mobius 1 You must tell the whole story. BGA is as you said cpu/gpu soldered on the motherboard = Buy the longest and best Warranty you can buy for your money. Soldered cpu / gpu is widely used in thin laptops. More as in - Thin Apple Book machinery. Low Performance and CPU throttling is well known problem as well...
     
  46. Greel

    Greel Notebook Evangelist

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    thanks im on the west coast so maybe theres reseller over here that uses Conductonaut instead

    i thought only U model cpus were soldered on the motherboard?
     
  47. Papusan

    Papusan Jokebook's Sucks! Dont waste your $$$ on Filthy

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    No almost all ODM/OEM's use all sorts of BGA in their laptop models. Almost everything of processors is soldered. And I hate it :cool: Only Clevo and a single MSI barbone use proper socket hardware. See also MSI 15" barbone http://forum.notebookreview.com/thr...nado-f5-owners-and-discussions-lounge.797128/
    A lot of people are happy with the machine :) Pricey as well. And Not pricey :D
     
  48. Mobius 1

    Mobius 1 Notebook Nobel Laureate

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    Consider my service if you want a repaste done professionally ;)
     
  49. Greel

    Greel Notebook Evangelist

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    My desktop has a 5930k so im not sure i need a 6700k and all that heat lol.

    for sure interested just not quite ready, have to figure out if i should get the GT62VR or the 15 r3. (GT runs very cool and has all the specs i need just the alienware has that tempting 4k panel)
    need to figure out from which vendor also because i need financing/broke college student (had people tell me gentech or hidevolution. xoticpc also has financing, and if i buy directly from dell i can use my dell credit line)
     
  50. ThatOldGuy

    ThatOldGuy Notebook Virtuoso

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    If you do color work get the OLED AW 13... Absolutely nothing comes close to this.
     
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