*OFFICIAL* Alienware 17 R5 Owner's Lounge

I played fc5 as you said with max settings and also 4K
Undervolting -140 at 4.1ghz
Average temps are about 80 and peaks over 85. gpu 80. but ok I think.
At 4.3 average 85 peaks over 93 same uv. Gpu 78
No problems with stuttering. And I don’t done a repaste yet! Everything is original.
Without any undervolting and no oc or limit the frequency my temps increase to thermal throttle. Average about 90 and peaks at 100. terrible.
But you wrote you cannot play the game at 4K and ultra settings without stuttering. I never have had it!! In no case i tried.
In the moment I play fc5 with -140mv and 3.1ghz just to keep temps down bevor I will make repaste. Ultra settings and 4K. No problems anyway.
Average temps 70 max at 73-75 and gpu at 70. really good. But it is not a possibility for me for the future.
What did you guys said about max temps for cpu gpu and pch?
Cpu: about 80-85 would be fine?
Gpu max 80?
Pch? I have no idea. Same than cpu? In fc5 it is about 70-80 average

 

@ l4k3rkb

So I got my computer back from the depot..
The repair depot is computer hell.
I don’t know what they did or how they managed to do it, but the entire thing is bricked and I couldn’t save it. BSOD on startup every single time, no exceptions. What’s more, whenever I turn it on the thing smells like it’s on fire. I have no idea.

Well, on to the next replacement I guess. :/
Here’s hoping 3 is my lucky number.

 

Do you have the 3820x2160 screen? I did not talk about stuttering. I talked about fps around 30 but may drop just below 30 making the game not running smoothly. I believe this is because the 1080 GPU reaches its power limits and not due to thermal issues.

Your -140 UV causes temp drops of about 14 degrees, so the temps you report are normal and expected. I was talking about temps without UV. Then depending on the most stable UV, you can get lower temps. With LM repaste and only -100mV, I was getting average temps within 70s or lower with GPU cores reaching 4.8GHz and peaks below thermal limit (93C). If I had a stable -140mV (which I do not have at high CPU frequencies), average temps would be about 4 degrees lower.

By the way, when I receive my new system, I am not going to change the pads. I am only going to re-paste. And I am not going to use LM again, but a good thermal paste, probably gelid thermal paste or MX-4 thermal paste. I hope the new system will have a better CPU VID though and I will be able to have a lower stable UV. This is because with LM, I feel like I cannot move the laptop because LM may spread to unwanted areas (despite the thermal tape covers), giving me a big feeling of insecurity.

 

It is hard to believe but everytime I opened my laptop to repaste, I was getting BSODs with the corsair ram modules. And everytime I had to re-install default ram modules, leave it login to windows (no BSODs), shutdown and re-install my corsair ram modules. No BSOD after that. I almost had heart attack the first time I got this (thinking that I have done something wrong)but then I figured out that I had to do this. And everytime I opened to re-paste, the same thing happened and the procedure was the same.

I have no idea what the smell of fire you are talking about is coming from.

 

@Aristotelhs2060

I’ll give what you said a try, but basically whenever I turn it on, it boots up and gives me “Diagnosing your PC..” followed by “Attempting Repairs..” which is unsuccessful. And then comes the blue screen.
R.I.P.

 

Maybe the bios settings for Sata mode (RAID/ACHI) was changed at the depot? Changing the setting will usually cause a bluescreen if you boot device is SATA.

If you smell electrical fire though you are probably just better off calling back support and asking for another replacement or a refund.

 

Yes I have the 3820x2160 screen. My frames are about 40-45 sometimes 50 depends on the scene in game. Only one time I had FPS about 30 or under 30! There was something wrong with the gpu because in this time it never goes over 50w. I disabled the NVIDIA gpu in hardware manage, restart computer and enable it again. After that everything work fine again. Frames increase to 40-50 again and about 180w at gpu. Perfect.

Temps without uv and oc are terrible. But I can play the game on ultra settings without any problems. Iam only scared about the high temps about 90average as i wrote bevor.

But what are the max temps? What do you guys think?
Cpu: about 80-85 would be fine?
Gpu max 80?
Pch? I have no idea. Same than cpu? In fc5 it is about 70-80 average

 

Yeah, I was thinking the same thing. I’ll take a look at it again tomorrow, but the burning smell is so strong I’m a little hesitant to touch it again :’) If anything happens I’ll be sure to give an update!

 

Do you have the dynamic resolution enabled and set to 60? Do you have the framelock on? With those settings I get the fps you are talking about at ultra settings.

 

Does anyone know if it’s possible to set your own sound settings like on the r4, to get decent bass? The pre set settings in the new command centre are inferior on the r5 as there’s less bass.

 

LMAO...sorry for laughing but it's just atrocious how bad Dell support is. It's not even the techs, it's the Dell employees too that are cancerous. They literally destroyed your computer, burning smell may be from the AC adapter lead or something weird from the CMOS battery. But knowing the depot, their capability to cause deep-reaching impossibly obscure issues is unmatched.

It's been covered here: http://forum.notebookreview.com/posts/10765466/
Copy this EQ http://forum.notebookreview.com/posts/10757258/, in Command Center go to fusion then the speaker icon then equalizer. The feature wasn't removed, just moved. I can see it's actually the same exact audio backend because Nahimic files are in AWCC's program files, it just seems to be an updated version.

 

Haha I relate to this so much. That feeling when you think you bricked a $4.1K computer....

 

Dynamic resolution is switched of. Also no framelock. On this additional grafic page(last button on the right) vsync is of framelock is of dynamic resolution is of and the resolution is on 1.
means 4gb of gpu memory usage with ultra settings and 40-50 frames at 4k

 

Anyone had any experience with a replacement machine being quality assured?
Given I'm on my 5th laptop.. They told me it will get white glove treatment and quality analysis before being sent out.... Do they test the thermals and heatsink is balanced ... Or is it bs

 

Hi. Does any one know if the stock 1080p IPS display panel overclockable pass 60hz?? Kinda suck to have a 60hz panel with a gtx1080.

I am really reluctant to buy the 1440p though mainly because it's TN eventhough it has higher refresh rate which I really enjoy, how is the image quality (gamuts, contrast, brightness) compare to the IPS 60hz.

Does the 4k panel overclockable pass 60hz?

Tks.

 

How can you overclock a display to get higher Hz?

 

I had 2 till now and one coming. Regarding the high temps, I did not see any being quality tested for temps. And just by looking at the order status, you can see they are shipped within two days from order date. So, I highly doubt they have ever tested any for high temps or balanced heatsink.

They still prefer to pay for replacements and/Or repairs rather than testing them. Let them be. I wonder if this has to do with absence of such quality controls in manufacturers premises.

 

Have you seen this thread? Not sure it will help you but wanted to share:

http://forum.notebookreview.com/thr...ur-laptop-monitor-intel-intel-optimus.802167/

 

I am not sure if its the same panel for the 17 R5, but with my R4's stock 1080p AUO panel it would overclock up to 71hz. I have heard other people who had the LG panel getting up to 100hz.

I do not believe the 4k AUO (Gsync) or Sharp (Non-Gsync) can overclock much if at all.

The image quality on the QHD TN is a little worse than the FHD or 4k. The gamut is not as wide, and I noticed banding while using it. The black level isn't as good as the 4k or FHD, leading to lower contrast ratio which does not help. This is part of the reason why I installed the Chimei N173HHE-G32 in my 17R4. It has better gamut and contrast, along with even better response times than the QHD TN. The only thing that it is not as good as is the brightness level.

 

Tbh it is bs. They are being mass assembled in china. For sure they arent thoroughly checked afterwards. They go right to your doorstep from the factory.

 

Yes disabling Vsync, framelock and dynamic resolution off (4K and ultra settings) has much better fps constantly over 30.

I managed to overlock the 4K monitor to 63Hz without glitches. Anything more causes glitches.

https://imgur.com/a/2uuwact

 

Oh no... they're giving you the white glove BS. Here's what they said to me:

"We understand your current position and confirm that we will take all actions required for this PC to go through a "white glove" test while at our depot. We will submit the DPS including all the pictures you sent us and clearly stating that the whole PC should be reviewed before being sent back to you by our Alienware L3 tech at the depot. We wish to avoid any legal actions.

We understand your frustration. That is why we are working towards a solution for you. The white glove means that we will have our L3 do a thorough check and make sure the PC is pristine.

We hear you. We will add all those notes and pictures to the escalation that will be sent to our depot personnel for them to make sure the PC is as new when it leaves our facilities. Including, of course, the thermals. Our management team, along with the depot L3s will make sure the PC gets back to you in better shape than it currently is. Never worse. We will request pictures of the PC before it is shipped back. That way, we'll make sure we have full control over what is done at the depot. We know this has been said many times already, but we truly are sorry for the inconveniences you've had to go through with the techs we've sent in the past. We want to make it right for you, and we'll continue aiming to that until we achieve a final satisfactory resolution."

This is how the laptop came back. https://www.reddit.com/r/Alienware/comments/9bo3cd/final_update_to_alienware_horror_story_its_over/

 

Yeah I tried that too and got 63, I felt that's too low to be worth overclocking at just left it at stock 60Hz.

 

I click on command centre then fusion but don’t see any speaker icon ??

 

This isn't in the UK is it?
I got....

We would like to update you that your system was requested for a white glove treatment before it was shipped to UK for delivery.



As off today the quality analysis has been completed and the system is yet to be handed over to the carrier.



Let's see if they can lose 3 laptops in a row!
The worst bit is.. On one of them. They told me a storm had hit the depot and it had flooded. The laptop was damaged. I was annoyed as I was standing outside at the time and it was bright and sunny...
Then 2 hours later. The laptop wasn't damaged and might come today... So stay indoors and wait.
At the end of the day... Actually... We can't find it. We'll have to order another!
On my existing one... I get this... And it's after a heatsink change. I don't understand why it's throttling on lower temps then the max tj

 

Extremely strange. This is what mine looks like

I'm in the US. A storm lmao, looks like you've got horrible luck. Hope you get a decent system soon with no issues. If your next replacement isn't perfect, file a report with the agency of your choice.

 

That’s interesting do you know what version of command centre you are using ? Also what realtac audio drivers are installed? Mine is completely up todate with drivers from dell website using the service tag ?

Would anyone else mind checking to ensure their system gives the additional options in their command centre under fusion

Just to claryify you are using the r5 and not the r4 with the new command centre ?

 

Try reinstall Alienware command center, using repair option.

 

@captn.ko you had a nice running system. Did you walk in to the TDP lock ? And what bios are/where you using.

Are your temps still low, or has it start to creep slowly.

 

so i got my R5 in the mail today. Did a quick benchmark on 4.4 all core's and i seem to have a good unit. this is on stock paste, LM should be done my tonight or tommorow.
the spread seems nice, and within the 5C range so it's not neccesary to repaste. I've generated with this run a 94 watts of heat alone, so i think i'll wait till the paste is dry.

i'm still skeptical up to this point, but happy that it's not ****show 2.0 after sitting without a laptop for more then a month.

@Papusan if you have anything i should test or a setting i should apply (to see how well this chip holds itself) i'll gladly test them out to see how it performs.

i've done this with a 125Mv undervolt. but cpu says nothing so i'll be testing the cpu/gpu heavily.

 

Yes tried that still no equaliser option... I just get the standard Alienware sound presets.

 

Start to use High Performance power plan (easier to see if you get clock drops in your testing). See how far you can undervolt with stock clocks, then for overclock. And no need to lower rest of the clocks if you only increase the 6 core multiplayer. From your screenshots I can see 1 of the cores can’t hold fixed boost. And the score is also too low for 44x.

 

I got my replacement. The good news: CPU VID looks better and also came with a PM981. The bad news: Of course, I have to use a third party heatsink with the SSD or it gets really hot. I did not have time to test temps yet but the CPU reaches 4.98GHz easily (unlike my previous CPU, maybe because of better CPU VID? I am testing with OC2 profile without UV for the time being.

It came with bios 1.2.1. I saw they released a new bios version 1.5. Anyone tried? I have bad experience from bios implemented changes but bios 1.2.1 was crap anyways on my previous machine. They say new bios 1.5 fixes a lot of things in addition to fan performance

 

Sustained clocks?
4.9 ghz on all six cores?
Can you run cinebench? Post your CB scores.

 

pretty hot, but nice for Dell Toothpaste it did not hold the clocks for a full 15 minutes, maybe overall it dipped for 5 seconds in the whole test. Probably can shave off a few mv to save temperature.

 

and the last three. it was done on static voltage 1.2v with a -100mv undervolt. i had a few programs open in the background, so will try to boot in safe mode with a few benchmarking programs to see how it improves my score. i suspect that tobii (and other windows crap) takes alot of cpu cycles away from the benchmark programs

 

some more, cinebench score do seem a little low for 4.3 all core, but i haven't really tweaked it yet. Voltage seems very nice for 4.3. this was with speedshift enabled and speedstep disabled (lowered my voltage considerably.)

 

Will do. ASAP. Without UV and OC2 temps did not go over 94 when doing normal things. Still on default paste though. Promising. I will see

 

I resolved this my installing an old command centre from June. Latest version (September) and these features are missing for me.

 

I just run my first benhmark on my new system. I do not think I misunderstood something, but I think something has changed.

https://imgur.com/a/bqZh1DL

Indepedently of the temps (thermal limit is set to only 85C), just have a look at my stable UV of -211.9mV for both CPU core and CPU cache!!!!! On the screenshot, you can see it reached 90W with default thermal paste! On higher frequencies, I have seen it reaching 98W before stopped from thermal limit. I can only guess what it can do with a repaste with LM (I could reach 110W on my previous system with LM but CPU did not UV more than -140mV) or a good thermal paste.

But, should I repaste it now? It looks like well balanced heatsink. I do not want to mess up (I do not plan to change the pads though).

 

Wow, I put in my order on Aug 26 and the estimated delivery was 14/09/2018. Just checked now and it's been updated to - 06/11/2018 (updated). Has anyone experienced any delays like this?

 

My order was created on 28th of August, 6th September I got it in the mail. Build time varies from place to place, some factories have spare inventory some don't have enough inventory resulting in delays. Mine was ordered in the UK, but I'm from the Netherlands.

 

Yeah I was expecting it to be a bit late but I didn't think it would take an extra two months. Going to talk to someone about it and see what they can do.

 

I just recently bought a refurbished AW R5 8950HK & GTX 1070 and it should arrive by this Tuesday. I was wondering why Dell doesn't offer the 8950HK with the 1070 anymore? It was expensive regardless of being refurbished, but not as much as a new system with the top of the line CPU and GPU.

 

You'll get the laptop sooner.
I had a replacement raised on the 29th and it's due to arrive Monday. The previous date was the 13th...its moves around so don't worry

 

You guys were right, it shipped out on the 7th.

 

Anyone have the link for the dell r5 product support page with all the new and old drivers? Thanks

 

http://downloads.dell.com/published/pages/alienware-17-r5.html

 

Now that I have a whole room of UV (-0.211mV is stable!) with my new system, I am running CB with many more different settings. Here is my score with 4.3 GHz and -185.5mV. Maximum temps at 90C with default thermal paste! This is without any software modifications (even with AV running). More to come.

I am still not sure if I need to repaste now. I know that I will most probably have better temps with a good thermal paste but with such high stable UV, I doubt temps will be so high to need it.



https://imgur.com/a/j1Bu1B1

By the way, I managed to find a way to prevent frequencies dropping to 800MHz during idle even with high performance selected in windows. Just use TS and set minimum core cache to 31 and done! So, the frequency drop is obviously not due to power issues but most than probably due to firmware settings implemented in latest bios versions.

 

Well worth the 4 hours

What do you guys think with a skin or without?

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